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Jira Service Management
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Atlassian University (UNI) is in the process of reviewing its Jira Service Management courses and considering opportunities to develop new content to meet the needs of JSM users. The Atlassian Commun...
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My team, which uses JSM Cloud, often links our Support tickets to Dev JIRA tickets. In our Ticket Queue, we can see the linked ticket number with the "Linked Issues" column. However, I'd also ...
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When I move an issue from one type to another within a project, the details on my issue details screen change. The issue types share screen schemes for this page. I am unsure where to fix this. Th...
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well the question is in the title: how to isolate severals jira service management for some groups inside the company? usually everyone see every service management , but now i want that th...
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Is there a way to separate Service Desk Agent and Collaborators? In our company, we have about 10 service desk agents and 15 to 20 Collaborators. a Request gets assigned to a Collaborator when there'...
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When a user resolves an issue, how can I request them to fill out certain fields that will then be added to the issue itself?
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Is there a way to setup an automated rule where incoming requestor that is part of a specific email address domain to flag with a specific Component value? I only found the option of email address b...
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I would like to export the customer satisfaction results including rating and comments. the default reports includes both, but I am unable to export the default Satisfaction report. I want to ...
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how can I set up a filter to check if the reporter field has the same value/text as one of my customfields? I need this to filter out certain issues
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Hello, I am building a jira app following their custom ui tutorial. The app is a simple form for new employees joining our company. However, when I want to submit the form, I'd like to implement a ba...
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Olá Gostaria que não fosse aberturo chamados quando um e-mail for respondido colocando o nosso portal de Service Desk em cópia. Seria possível realizar esse tipo de conf...
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Are there any services/ports that need to be whitelisted in order for the Discovery tool to find hosts when it scans? Is the tool just checking to see if there is an ICMP reply to tell if a sca...
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So I have a question. My customers are receiving the email with a list of issues, however, if those issues are tied to different approvers, it just sends a list and they have to figure out which issu...
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Hello Team, I need to restrict the reporter in creating the same request (Ex: Request for a New Laptop) till the existing ticket is Closed/Cancelled. Hosting Type: Data Center We use plug-...
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Is there a way to transition to another status within a workflow when a customer adds a comment? I remember in my past job a user would comment and it would auto-transition to "waiting for s...
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Hi, I would like for each new epic created to assign default restriction rules. This raises two questions: 1. How to apply the rule to epics only. Preferred solution since permissions seem t...
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Hi Team, I 'm facing the below following issues. 1. When customer create the Jira ticket through email, In reporter field customer name is not showing, it's showing the customer mail ...
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We recently announced the release of a new capability that allows admins to add links to external resources on their Portal. You can learn more about this capability here - https://support.atl...
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Hi, I am trying to invite new user but he is not receiving invitation mail. When trying to login directly, the user is requested to verify his mail but the verification e-mail is not coming ...
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I've aquestion regarding JIRA administrator. I want to ask whether the JIRA admin or the administration option is there in the premium version or not. Actually, I want to use JIRA s/w for th...
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Hi, Was wondering if there is a way to create an automation for Jira Cloud for slack. When a comment was added to a jira issue, this comment transition as internal notes instead of reply to ...
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Hi, I need to report roadmaps of multiple projects on weekly basis to our leadership team. I need a way to report the progress from Jira. Our projects are laid out like below Product 1 (Identified ...
318 views 1 0 Deleted user August 15, 2022 -
Is it possible to set it up so that when you click on a task link, the task page opens with a subject and description. But when the user clicks on the task link, the main support menu open...
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Hi, important person I'm a student who is required to use Jira service management and Jira confluence for my assessment. I was wondering if the Admin could please unlock the s...
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Hello, I'm trying to change the status of the Jira issue using postman, and I'm using the following URL: https://atlassian.net/rest/api/2/issue/{id o rissuekey}/transitions Bu I'm ...
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