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Jira Service Management
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Hi, Can some one will help me out how to create multiple workflows in single workflow in JSM. Thanks,
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We switched from a Google workspace account to an M365 account. We are unable to receive Jira project email alerts as a result of this. We intend to update the M365 SMTP server address, but it does...
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Per the subject, if a person is a VIP (recorded in the issue from an Insight lookup) is there a way to make the issue in the queue 'All Open Issues for example', maybe showing the reporter as a diffe...
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Hello, In looking at the Jira applications overview, I see that Software Projects come with Agile boards meanwhile Service Projects come with a Portal. Is there a world where ...
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Deseo que las respuestas de los campos siempre se guarden en mayúsculas
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I have built out an automated process for approval of change management requests. I need to split off a sub-set based on custom issue types. I have built a custom field mirroring the OOTB...
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boa tarde estou utilizando a plataforma jira a 1 anos e nunca tive problemas, fizemos a criaçao e desde entao nao editamos nada internamente no dia de hoje 28/09/2022 fui acessar a ...
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Team I have set the rule for automation - ticket needs to be assigned based on Region - Location - Assignee. In UAT i have tested it successfully But after moving to prod rule has bee...
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For some reason, I stopped receiving email notifications where I am mentioned as of Thursday. I have verified that my settings should send an email notification when I am mentioned and also attempted...
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Good day all, One of my support staff picked up an issue where once a call has been re-opened and assigned back to the same agent, it does not reflect in their "assigned to me " calls ...
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Hello, I accidentally removed task from my canban board in one of my projects. Is there a way to restore it on my own?
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Jira Service Management CLOUD: (1) Our company is managing assets for different companies. So we created an object schema for each company which stores the assets, the locations, busines services, e...
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Hello together, i have 2 custom issue fields of type insight pointing to the same object. let s say - Accountable (customfield_1) - Responsible (customfield_2) Both are same: Object ...
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Hey all, Might be a bit of an odd question but maybe someone has tried this before and can suggest something :) I've currently written out a process for a specific issuetype and also made a diagr...
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How to create a report or dashboard for Open and Closed count for each Assignee. I am trying to create a report or dashboard like below. Tech 1 - 20 Open 30 Closed Tech 2 - 40 Open 50 Closed But ...
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Dear colleagues, Do you know how can I use Outlook to Jira connectors, as they are greyed out into Outlook? I am looking to connect Outlook with Jira automatically and also Jira Boards. &nb...
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if you want to Link Created issue to an old issue through text follow these steps
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I am calling at GET /rest/api/3/project/{projectIdOrKey} this endpoint. I am not getting insight object in response. I am also passing expand as insight but still its not working . https:...
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The customer creates a ticket. Receives an email with a link to view the ticket. Is that also possible without having to register? Thanks for answer. Alexadner
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Hi All, Our team is trying to set-up a Global automation rules as follows, we already got 2 projects, project A is a jira service management project while project B is a jira project. When ...
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i am facing jira issue while trying to login jira dashboard. error message is Sorry, we had some technical problems during your last operation. Technical details Log's referral number: b3f1...
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Hello, In Insight, in the attributes configuration there is an option that says hidden. I was hopping this option hid the attribute from view. But it does not. Does anyone know how it works or has g...
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Hi, In JSM Cloud, you can create a Knowledge Base article in a Confluence space directly from a Jira ticket. You can select a space and a template. I created a template myself in the space but I can...
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Hi, We are investigating a report/KPI feature, that can tell us how often our support department have nothing to do. Is it possible to track how often there isn´t any tickets waiting for support dur...
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Hey guys, I want to have default value for "Detected By" field which is a user picker field and this field is configured to show the users which are added to the project roles. now I wanted to set a...
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Atlassian Community Events
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| October 29, 2025 8:42 AM PDT | ||
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| July 29, 2025 10:24 AM PDT |