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Automation of a field type date time picker

Dora Judith Martínez Vera November 14, 2022
Good evening
I have a question, I am doing an automation where when the time is indicated in a date and time selector field, it is automatically assigned to the person who was not previously assigned, but this person does not perform the action and I would like to know why.
I hope you can help me.

 Captura desde 2022-11-14 18-35-11.png

1 answer

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Answer accepted
Joseph Chung Yin
Community Champion
November 14, 2022

@Dora Judith Martínez Vera -

Welcome to the community.  Can you clarify your statement of "this person does not perform the action and I would like to know why"?

In general, every automation rule is associated with the rule actor where you can in the Rule Details UI -

2022-11-14_17-32-08.png

 

Are you asking why the person who was assigned to the issue are not reflected as the rule actor which the day/time field is populated?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Dora Judith Martínez Vera November 16, 2022

Good afternoon Joseph Chung Yin, thank you very much for answering me. It seems to me that I expressed myself wrong, my problem is that I want to carry out an automation where, when the hour that is added in the Scheduled F/H field, which is of the Date Time Picker type, is fulfilled, it is automatically assigned to the person who had previously assigned it.

This image shows the Scheduled F/H field

Captura desde 2022-11-16 10-56-57.png

This is the automation that I perform but it does not perform the action and I would like to know what I am doing wrong

Captura desde 2022-11-16 15-16-11.png

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