Good evening
I have a question, I am doing an automation where when the time is indicated in a date and time selector field, it is automatically assigned to the person who was not previously assigned, but this person does not perform the action and I would like to know why.
I hope you can help me.
Welcome to the community. Can you clarify your statement of "this person does not perform the action and I would like to know why"?
In general, every automation rule is associated with the rule actor where you can in the Rule Details UI -
Are you asking why the person who was assigned to the issue are not reflected as the rule actor which the day/time field is populated?
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Good afternoon Joseph Chung Yin, thank you very much for answering me. It seems to me that I expressed myself wrong, my problem is that I want to carry out an automation where, when the hour that is added in the Scheduled F/H field, which is of the Date Time Picker type, is fulfilled, it is automatically assigned to the person who had previously assigned it.
This image shows the Scheduled F/H field
This is the automation that I perform but it does not perform the action and I would like to know what I am doing wrong
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