Jira Service Management

I want to have notification every time someone creates a ticket(only when they create). For example a notification for a certain category of tickets (i.e. High priority, lets say). how can I enable t...

• jira-service-desk
• jira-service-management

Hello everyone, I am using Jira Service Management cloud and i found script Jira_auto_refresh_issues_list.js but i dont know how can i enable this script in order to it works. Can anyone ...

• cloud
• jira-service-management
• jira-service-management-cloud

Bom dia, Preciso contabilizado o tempo de atendimento há longo prazo por chamado. Por exemplo: Abrir um chamado neste mês, tratei ele por 2 horas e enviei para o cliente. Depois de alguns dias o c...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Community, I am new at Jira and I don't know much yet. Because of that I'm having trouble doing the following: In my project I have Only 2 issue types, let's call it A and B; Both of them hav...

• cloud
• jira-service-management
• jira-service-management-cloud

I have separate customer service projects for different clients - when they are logged into their portal, in the requests screen, and then clicking to filter by statuses - they can see statuses from ...

• cloud
• jira-service-management
• jira-service-management-cloud

We have all the prerequisites but I cant see how (or where) to install the downloaded .obr file from:  https://marketplace.atlassian.com/apps/1219908/insight-jamf-integration?hosting=server&amp...

• cloud
• insight
• jira-service-management
• jira-service-management-cloud

Voici le message reçu : File d'attente introuvable

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am getting extra status in my change request which is mentioned in screenshot. long back i have created this change request and i have checked the workflow statuses as well. Please let me kno...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi There,  I have a ticket in our JSM queue that I'd like to move to a different team that actually handles it. I do not see an option in Jira that could help with transferring the tickets from...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey guys, we made a custom field with the type User picker (Single select) An jira-administrator can pick an user from the list: A normal user can't do that.   I googled a bit and s...

• field
• jira-service-management
• jira-service-management-server
• permission
• server
• +1 more tag...

Hi, we have a lot of subtasks where we would like to not change the assignee when closing the subtask. Is this possible? Right now, whenever we close subtasks (or any kind of issue) the reporter is...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi there,   Is it possible to push Jira ticket info to an external system?    We have a similar "Helpdesk Portal" view in our system and would like to find out if it is possible to...

• cloud
• jira-service-management
• jira-service-management-cloud
• portal

HI All, when I add any date files in Jira JSM request it appear under dates partitions, but I need it in the Details partition ? How can I do this ?   thanks in advance  BR,  

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

How do I reopen an issue with the below work flow, so that I could change it to any status as a normal Jira issue and then further close it again, when its completed?   PS: This is Jira cloud ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I'm having some difficulties with participant permissions. Here's what I'm trying to accomplish:   1. The customers who use our support portal are all internal, and under 1 organizati...

• cloud
• jira-service-management
• jira-service-management-cloud

Recently updated our Jira DEV environment from 4.8 to 5.4. After that, the comment restriction menu displays incorrectly. Please see screenshots. I tried to disable all plugins, but it didn't he...

• jira-service-management
• jira-service-management-server
• server

We are hoping to merge two projects into one. This involves moving all open tickets from (Project B) into (Project A)   However, while doing some testing, I have noticed an issue.   If ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Is it possible to change Request Type after creating the request?      

• cloud
• jira-service-management
• jira-service-management-cloud

Currently we have approval steps that are setting the approval by a Custom Field.  However, sometimes that approver needs changed (they are on vacation, they were fired, they moved to a new pos...

• jira-service-management
• jira-service-management-server
• server

I have since removed epic name and epic link from the epic issue type and screen and any other issue type but the field is still present on the form and required. How can I remove from the form but ...

• cloud
• forms
• issue-view
• jira-service-management
• jira-service-management-cloud

Hi, I am having issues referencing the issue key in the jsm automation email.   <a href="{{url}}">{{key}} - {{summary}}</a>  ----------> this does not work {{createdIssue...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, Have any of you a solution to show a customer (on the issue screen in the portal) the expected response time based og similar issue types and priorities? best, Fred

• cloud
• jira-service-management
• jira-service-management-cloud

I currently have an automation designed to automatically update two fields, request participants and organization when an issue is created and meets a certain condition.  The rule is currently o...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone! How are you? Hope you are doing just great! I am migrating from ClickUp to Jira and I don't know how to create a routine task that I have in ClickUp. Could you help me find out if ther...

• cloud
• jira-service-management
• jira-service-management-cloud

IS JWM an additional cost if you currently use Jira Software?

• jira-service-desk-cloud
• jira-service-management-cloud