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Jira Service Management
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Hey Concern, I am transitioning from one status to another on the basis of comments. If the reporter's comment is is resolved then the transition will succeed But if the user is commenting not res...
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Hi, I have an Insight Custom Field in which several objects are filled in. Now I want to automatically create a (sub)task for every object entered in the Insight Custom Field. How can this be achi...
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Hi Atlassian, I have certain Service Desk Team Members (not all) that can´t access one of our Kanban Boards. - The board contains two different projects. The team members are Service ...
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<!-- Template jirarestInterface --> <issuetracker> <username>username</username> <password>jirakey</password> <uribase>https://organisation.atlassian.net...
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Hello We are currently trying to figure out how to work between different support organizations in one Jira-SM-Project. For example, we want to be able to assign tickets to business support or IT s...
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Hi everybodies I have JS 8.20.7 / JSM 4.20.7 And today i got reclamation not first time My users (JS) and customers (JSM only portal access) after open browser got profile other user. Both s...
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Hi everyone! I have a problem with putting a ticket on mark as done. you see here the workflow and the last status (gesloten) doesn't work. on another workflow its working ...
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We have two service management projects, one that is public (anyone who registers can see the services in the customer portal) and another that is private (only employees / assigned customers can see...
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I have a JSM with a Portal and knowledge base articles. From laptop browser everything works fine when search for articles, but from mobile So browser I get "No matching search results" for the same...
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Hi Teams, In JSM, I have several projects and thus several portal. I create a new project A and need that portal to be open public, that is no activation is required to open a ticket. One requireme...
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We are using the built-in Services object schema to populate our Affected Services for Incidents, Change requests, etc. If I remove a retired service from the schema, it also removes that service fro...
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Hello Everyone, I am trying to setup an SLA which compares 2 date fields: planned completion date and actual completion date for a particular issue type. Kindly confirm if this can be d...
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Is there a way we can send out a notification to the person who submitted an issue though JSD that will give them updates about "Your issue is #4 in the queue". When an issue gets resolved, it would ...
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Trying to switch our account so anyone from our company can access the service desk portal without having to login or creating an account. Does anyone know how to do this?
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Saben si hay intermitencia en los productos de Jira
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...omments, Customer comments are shown as the API token JIRA User Admin instead of the Customer ID. What solution do we have to have the author of Customer comments to be their true customer ID (or d...
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we are experiencing jira svc mgmt throwing lots of errors and not saving issue data. Anyone else have this issue? I created a support ticket but no word back yet!
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During a scan can assets discovery pickup a cloud database during the analysis?
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I am using the assets section of JSM and a custom field (assets object) named Hardware Affected and Software Affected to reference those assets in our issues. I am using the automation tool in JSM t...
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A lot of our design team need to "book out" specific issues as they prefer to work offline rather than online, so we often use a pre-made automation system that allows them to receive an email with t...
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Hello all, I'm writing to you with request to share your knowledge. Unfortunately, Insight's documentation is unstructured, making it harder to search for information. I would like Insight to creat...
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How can we stop Status changes made when a Reporter responds to a ticket with a "Thanks" or "Ok." Tickets that I know I've been working on and are set to a particular status are chang...
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Hello Team, We have field called 'Defect Type' which is having list of values and among them 'unknown value' is made as Default value and it's associated with Default field configuration scheme. wh...
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Hi, how to pass Opsgenie activity logs to JSM? I have Opsgenie to JSM integration is in place and It is working. I need all the activities in Opsgenie to be updated in JSM ticket. Is the...
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Hello, we created a request type to report any damage. now we'd like to send - whenever a reporting request was raised from our Jira Help Center - an E-Mail to an external organization who doesn't ...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| 3 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |