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Jira Service Management
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There is a need to see one queue from customers account. Possible? How?
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Hello, When using Confiforms to create a Jira Issue, I'm trying to add files as attachments that get submitted with the form. The Jira issue (and email) are being created, but the file isn't a...
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I would like to add the follow-up date as a variable to a custom notification - so the customer can see when I would like to follow-up on the task. Can I do the and if yes how do I do that.&...
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Hi, I contact you as we are facing a problem with a single user (others are ok) Customers usually send an email to create the tickets in our JSM instance. The service project does not allow public...
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I have a requirement to reference an object type based on the attribute populated. Here is the example. Obejct type 1 : Mobile Phone Attributes: Asset Name, SIM Number (Referenc...
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Hi, I have a user who is also and administrator, which doesn't receive emails from a single project, he does receive notifications from others projects. As I see in the Notification Help...
458 views 3 0 Deleted user December 20, 2022 -
Hi Community, I am trying to setup a scheduled task via automation sending reminders to assignees 14 days prior to due date. However, i encounter this error message about the due date f...
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Hello to everyone, When a ticket is resolved, fields like the attached are displayed. I've looked everywhere and can't find this field. Where should I go in settings? Urgent help please (:
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Hi there, The new portal experience demoed at High Velocity ITSM looks great. Where you can use smart links to integrate things like Workday into the Jira Service Management Portal. I just want to ...
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I would like to have certain users to only view tickets, no need for them to be assigned or to comment on issues. is it possible?
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Hi, What is option of Clone Queue in the list of Issues in JSM. Please find the below attached screenshot for your reference please help me out how we can use this Clone Queue option ?
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In a Assets Object Custom Field I want to create a Filter Issue Scope AQL referencing the Request Type of the current Issue. Request Type Field is of Type "Customer Request Type Custom Field". I've ...
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What would be the way to go to report on the content of our assets? Currently looking to the following setup: Object schema: CMDB Customer Server Database Services (selection from services) ....
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I have some forms in my portal that should not be a privite request but always shoyld be shared in organization. Can we do this with some automation or configuration
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Hi, recently we did migrations of Assets/Insights from JIRA Server to Cloud - We are missing Rules/Automation & Move Object options. Is that not in the cloud yet?
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administrator approval was not requested before, now new users are asked for approval if they want to log in with microsoft how can I solve this so that confirmation is not requested again ...
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Hi, I already chose the language I want my options be translated into. But only the the custom fields are translated. The options are still in english. Thanks in advance
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Hello everyone, I'm trying to configure a specific issue field to have a preset value that should be taken from the Assets in my project. The value is a part of the details in my objects list (emplo...
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We have received mail -MS Sentinel: Unfamiliar sign-in properties-User (******@*****.com) has made multiple sign ins from unusual IPs (Germany), after tried to configured Custom mail id on Cloud. So...
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When we checked the Jira ticketing system, when a customer raises an issue, and an agent works on it, if a second agent works, he can also work on same ticket without knowing that they are working on...
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The default of mine is "blocks" and I wanted it to be "Relates to" .
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Hi there, I have a problem where two object types have an attribute called Group in them. Both of these are inboundreferenced to another object type. If I write this {{lookupObjects.Group}} ...
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We are currently on Jira Service Management 5.1.1. We are having a problem where a user will create an issue via email. A Jira user will respond from within Jira and the end user will receive the upd...
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Hi! I've been requested to create a project, Jira Service Management and in the form for the portal request type I have to have 2 fields that contains links to policy documentation. First wher...
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Hi there, I am having a problem where an automation cannot update the custom field 'Approver Groups' I am looking up the attribute correctly from Assets (it is a group attribute). Log ac...
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| September 10, 2025 3:07 PM PDT |