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Jira Service Management
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Can we allow customers to raise the ticket/service request without creating an account or signing up
Hi, Can we allow customers to raise the ticket/service request without creating an account or signing up? Regards, Kiran Ghuge
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Ability to calculate an objective risk assessment considering business impact, affected application/business services criticality, collision, historical change information, and compliance with mainte...
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This is my filter query: assignee in (currentUser()) AND project = GJP AND issuetype in standardIssueTypes() AND status in ("In Review", Pending, Reopened, TODO, "Work in progress") AND labels in ("...
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Hi, I created an automation rule. Basically, I need to send an email to assignee if task is due today. As well as send a Slack channel message to a specific channel. I am trying this JQL query. ...
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Joseph Chung Yin COMMUNITY LEADER Jan 13, 2023 @Vada Evans - The possible issue can be caused by two factors: 1) Your browser app configuration where files with certain file extension are not mapp...
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We would like to be able to have issues re-opened when a user comments on a resolved/closed ticket. I set up the automation to do this, however, the ticket remains in a closed state after a com...
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I have added a comment to a linked service desk issue that lets the customer know that their issue has been addressed in a release. I am trying to pull the release number from the trigger issue but i...
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Heya all, This particular use case is a little tricky as I haven't yet found any documentation to create Opsgenie alerts when an SLA is breached? But my question is if anyone has created a web reque...
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I am working on building out Services in JSM and am wanting to see if it's possible that when I search for a Service that has dependent Service Relationships I see all of those related services. Exam...
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When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong. We couldn't generate a preview for this file." This is in the IT...
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Could anyone kindly provide me with detailed steps on how I can automatically show the data from my custom reports or overall reports of Jira Centre to my Gmail account automatica...
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I want to set a rule that will append sharing a ticket with an organization when a ticket is created. I've seen some comments on the community about adding an organization, but I need to always add a...
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A user has created a dashboard but cannot change it from "private". The user needs to share the dashboard. The docs are unclear on this matter.
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...ssued to ready for deployment and inbound Employee reference attributes clear. Or Employee object type when attributes active change from true to false then automatically attributes v...
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In our Jira data centre we have a service management project that is going to use proforma forms. The project admin has created the forms with no issue but when testing the forms out notice tha...
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I am trying to edit and modify the approvers field associated to the approval transition. I have no idea if it is possible. I tried in the diagram view and the text view: I tried from the st...
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Cant move parent Change to "Waiting for Deployment Approval" until all subtasks = "Waiting for Deplo
Hi, Can't move parent Change to "Waiting for Deployment Approval" until all subtasks = "Waiting for Deployment Approval" Can we achieve this by using JSM Automation. Thanks,
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Hi, Parent Change and All Subtasks that are Ready for Approval are Approved together. All are moved to "In Development" at the same time. which means if i approve the CR then all the subtask ...
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Hi, I want to create a Automation Rule in JSM which when "Change Request is Approved" then it will go to In Development note: here approval process is included in the workflow Parent CR: Cha...
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Hi, I have created a Automation rule it is failing now please help what is the use of the same Rule
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In Change Request if Parent change Request is cancelled then all the subtasks status should be cance
Hi, In Change Request if Parent change Request is cancelled then all the subtasks status should be cancelled automatically. Can some will help me out how to do the same. Thanks,
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Good Morning, We have problems with receiving tasks from service desk email. Everything was working until 20.10.2022. JIRA Service Desk 3.5.1, JIRA Software ...
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Hello, Is there option to add approval option to JIRA software project? I see that option only in service desk project. Can someone please describe me, how this is works or is there any op...
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下記のサイトを見たのですが、「着信のルーティングなど、一部の Opsgenie 機能は、Jira Service Management ではまだサポートされていません。」という文章があり、この一部のOpsgenie 機能にはどんなものがあるのかを知りたいです。 （Jira Service Management はPremium プランの想定でお願いいたします。） https://suppor...
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Hi everyone! I’m Sparsh from the research team, and we’re conducting accessibility research on Jira Service Management (Cloud). We need the community’s help. We are looking for People who use s...
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