Can u please drop some different use cases to each kind of option for adding people to an issue? 1. A watcher 2. Request participant 3. Additional Viewers Thanks ahead
I want to automate the steps to count and generate a sum of a specific custom field. The custom field is a single select list. There is a secondary custom field to contain the sum. This is the autom...
Hello, Within one of our project desks in Jira, occasionally, when an issue is created, it will show the reporter as 'Anonymous'. Not sure why this is and it appears to be stemming from one sp...
Hi, I have an Assets CMDB in Jira. We have following hierarchy: Customer (entity containing customer contact information, etc) ---Asset (entity containing licensing informati...
Hello All, I'm curious to know if there is a way to shut off Slack threads for ticket updates. Example: I work strictly out of JSM website and address tickets there. I constantly get Slac...
Hello people! On the Issue Search page is possible to export the resultset with ProForma forms. But ths feature only works for users that have permission to administer the project. For users witho...
We have a service desk in our project where you do not have to have access to Jira in order to submit an issue. Which is how we want it set up. However the service desk user is able to go into ...
I am trying to figure out how to add a URL that the customer can click on that will close the ticket for them. Right now there is a button for users look who use portal that they can use to close ti...
I had a list of service desk customers added to an org for issue creation automation purposes. I've added a few as confluence guests. (Same email address.) Now I have two separate users and I'm not s...
When creating a report on the customer-facing portal site, Jira crashes. Is this a known issue for multiple users?
Hello guys! I have to fix a mess with my customer organizations, and I want to create some new ones and delete the other obsolete ones. What happens with the older issues with deleted organiz...
Service management report has a handy feature where a Service manager can visually observe and report how many Confluence knowledge base articles where viewed. The problem is as follows, the hyperlin...
Hi, I need settings to configure JIRA Service managemento to work like follow. Any user can sent e-mail to me (help desk) and request will be rised, in JIRA. But this user will not have...
The Swedish translation in the Jira service management is quite bad. Since it is possible to change all the ticked fields it is no problem except for the "raise a request" button and I cannot find an...
Hallo, weiß jemand, ob es möglich wäre in Jira Service Management die Schaltflächen "Genehmigt" und "Abgelehnt" umzubenennen? Viele Grüße Kristina Galwas
I made a request with 3 participants, and when I exported the tickets to csv. the name of the participant is separate and not in 1 column. how can i combine them in one column ?
I need to make a comparison table for my report about the benefits of paying of report template
Dear Team, we need to create automated report regarding some specific project from JIRA in CSV file and that report needs to be sent to specific user mail Id on particular day and at specific time. ...
Hi boys, I wanted to ask your opinion about two PPM Addons, one is Structure by Tempo, the other is BigPicture. Both are used for the PM but which would you choose in terms of functionality, produc...
I have problem with disappearing customer right after I add them to the organization. lets say, I have my Email to ORG-IT, right after I refreshed site the email is disappear, without any error or s...
I need to create a report about the difference between paid and free reports.
It would be clearer if the list view were fully hierarchically structured. Currently, the relationships are only visible for tasks and sub-tasks. Unfortunately not which Epic belongs to it. This dist...
Hello Team, 1. How to get data for True Creation Date - (minus) First Response through JQL 2. I am trying to create a dashboard with shiftwise data. We had tried b...
This is what I want to achieve: - Create a support group which will include team members in that group. - Be able to create & assign Requests and INC to group. - Assigned group members b...
situation: Jira Service Management suppose to be able handle multilingual support for customer. We have added French as supported language complication: It's not working properly. If the...
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