Jira Service Management

Eu tenho uma automação que cria uma issue a partir de uma pai, na ação de criar a filho coloquei para copiar o anexo, a copia do anexo é realizada ao visualizar o chamado na visão de atendimento o an...

• cloud
• jira-service-management
• jira-service-management-cloud

I have written an automation rule to create a confluence page when a specific form is submitted through our JSM service project. But the page that is created is blank. Is there a way to populate the ...

• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

We have setup a Jira project that can create issues and comments from emails sent to a specific email address.  I have setup an additional incoming mail server and used the specific email addre...

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to add an option to the approval flow: 1st - Approve (Change status to Performing Area) 2nd - Disapprove (Changes status to Closed) 3rd - Send to Committee. (Change Status to GMUD) i...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi We have a portal to make client open ticket and they have to select the projet they are talking about in the ticket. The client are create in Asset, Client are link to Projet, one or many. ...

• assets
• cloud
• jira-service-management
• jira-service-management-cloud
• server

Hi,  For one client, we have an extended SLA in place with an SLA matrix based on issue priority (3 levels) and the moment an issue was raised (3 possible time windows).  Our Time to firs...

• cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to limit the groups available to a user when choosing from a Group Picker (single group) custom field?    

• cloud
• jira-service-management
• jira-service-management-cloud

How are Atlassian customers notified of the availability of new releases or updates regardless of the hosting option ?  

• cloud
• data-center
• jira-service-management

hi  i want the request that is in the completed or solved state to automatically switch to the closed state after 24h   how to ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to enable this? We wanted to fetch the user data from asset (Employee Directory) into our Automation. It seems that we can't query and object and add asset field  

• cloud
• jira-service-management
• jira-service-management-cloud

...inked ticket (as the process right now is that if the internal agent comments, it will check if the internal comment is true or false and adds the trigger issues comment) but with the current set up, w...

• atl-gruland
• automation
• data-center
• issue-link
• jira-service-management
• +2 more tags...

Hi Is Atlassian interested in reports of typos or grammatical errors (English) in the documentation? Is there a ticket path to report them/make suggestions? I'm reading through the ITSM Technic...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, For one of the projects we have opened, because of its nature and specifics, we would like to offer the possibility of “unregistered” customers (without access to Jira) that can send their ticke...

• cloud
• jira-service-management
• jira-service-management-cloud

can I develop a audit log report using Eazy BI ? On Both Cloud and Data center 

• cloud
• data-center
• jira-service-management

Hi all, I have a problem with email that are send form iPhones. Looks like when formating is changing form HTML to text then I'm reciving this email not like new comment but new issue. 

• cloud
• jira-service-management
• jira-service-management-cloud

Does the Change Process support release and deployment management ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Are there any Avail logs for Audit Trails Available in Jira ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team,   Kindly help us to understand why Jira cannot connect to mail server in MS office domain. Have tried all authentication types.   Purpose: Trying to create an incoming mail han...

• cloud
• email-handler
• jira-service-management
• jira-service-management-cloud

Hi team, I am wondering, does it possible to increase the Team managed project field and automation rule limit?

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Sir/Madam May I know how to clone the communication log when cloning an issue/ticket?

• jira-service-management
• jira-service-management-server
• server

Ability to promote one or more RFC(s) to a release, with corresponding notifications , and if there are any plugins needed in order to reach such requirement .

• cloud
• jira-service-management
• jira-service-management-cloud

how can I configure management reports on release progress , ,and does this need a prior plug in installed in order for the reports to showcase ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Does Eazy BI have drill down reports option? and if yes does it support drill down for SLA reports as well  ?

• cloud
• jira-service-management
• jira-service-management-cloud

does it have the Ability to support release and deployment management as part of the change process , and if there is any plug ins to help with such requirement 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am new to JSM and trying to do som sync and automation with Jira and our other systems. It might be because I am trying out Atlassian Access but when I try to authenticate with the base64 API...

• cloud
• jira-service-management
• jira-service-management-cloud