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Jira Service Management
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Hello all, How can I enable the 'Pending reason' field to appear when transitioning to the 'Pending' status? I enabled the field to appear on the issue, but I want it to appear in the 'Pend...
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I have created a query to sum my custom Dev and QA estimate fields to the Original Estimate field. It was working fine, then I decided I wanted a more descriptive fields name. After I changed the n...
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Hello everyone! I am having trouble setting up a JQL using the Aql function when the value has space in the words. Here: We have the field "IS Ubicación" and the attributes "Site" and "Tipo de Ubic...
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We're trying to create a form that will send out a notification if a specific checkbox or radio button is selected. I have the form filling the field out in a new issue just fine. I c...
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I am trying to see if I can search through my assets and exclude certain categories. For example, say I am looking through my desktop computer assets and I want to exclude all assets listed as staff ...
627 views 2 0 Deleted user March 16, 2023 -
I would like to disable the comment section for only the reporter of a given task. My objective is that the assignee, manager, and the automated system would still be able to comment, but the report...
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I'm looking to have a location attribute that points to a Location Object Type for a physical asset to point to a user's Object Type for their location and then set the location for the physical asse...
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Hi All I don't think the functionality currently exists but thought I'd double check. If we have multiple service tickets raised about the same issue we'll link it using a master ticket. But ...
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Hi , When we create a bug in our jira bord, we link them to the test in which the bug appears (in traceability , testexecution) . Is it possible after clicking on this assigned test (in the bug) to ...
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Is it possible to have smart fields that only appear when certain selections are made?
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Hi folks, Is it possible to create an Automation that disables an account if it was not active for a while? E.g. users that have never activated their account or users that have not opened ...
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We plan to migrate service project and it complete configuration from current tenet to another tenet. Looking automate solution to complete migration. Please advise.
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Yesterday I performed a test migration of a Jira Service Management project from a Jira Server to the Cloud site. When the migration was finished as it is shown in the images attached below: ...
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I have a client who has several areas to be worked on: new features inside an Epic and several other bugs or changes from different areas. The client has different contact people that review the work...
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Hello everyone I'd like to create an automation which would change the status of a Service Management Ticket when its linked Software project tickets (tickets from different softwa...
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Hi, I am using /rest/servicedeskapi/request" params = { "serviceDeskId": 1 "jql": '"cf[10000]" = "test"' } this is not filtering the output data. The same jql is working in Jira...
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Hi Everyone, I am facing an issue to clear the value while doing cascading. Two fields on the form A & B. Field B value depends on Field A. While changing Field A value the field B valu...
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We're setting up Jira Service Management. I've got some request types with new issue forms that work for us, so the portal on the web works well. We have a few field technicians who will need to rais...
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I have deleted an account from Jira Admin page - Managed Accounts section, which was with email abc@domain.com. As per the meesgae, this account deletion will happen completely after 14 days. ...
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Problem is happening every few days. JSD instance hosted on AWS is experiencing high CPU then becomes unresponsive, which requires reboot. Jira Service Management 4.20.8 Jira S...
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Hey Team, I have a project in normal Jira, based on an issue type created on this board, I wanted to create create a Maintainance or a Freeze Window in a service desk project. E.g. I ...
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I'd like to restrict the majority of our portal customers to only be able to view the issues that they submit themselves. When I have their Organization linked to the ticket, these users are ab...
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Hello, I'm trying to add the text from a date-picker custom field into the Subject Text Field (both from within same issue form). What are the parameters that I need for bringing this into the field...
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I have tickets in a Service Management project (Project 1) that, depending on status, will auto-create a new ticket in a Jira Software project (Project 2), and carry over certain values from the orig...
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