Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Can we configure Email notifications for Individual Email for External emails like Gmail, Yahoo, etc
Hi, Can we configure Email notifications for Individual Email for External emails like Gmail, Yahoo, etc. Is this possible in Jira Service Management (JSM) If yes please help me out how to do the ...
-
Hi, Can some one will help me out How to configure for SLA's for Incident in Jira Service management (JSM). Please help me out with the step by step process for the same. Thanks,
-
Good morning, We have set up a JIRA Service Project. In that project, we are using forms for e.g. request for a taxi, lunch, dinner and other service-related items. Now is my question, I want...
-
Once i create the Incident i can see that Create Subtask link but i don't want to see this in Incide
Hi, Once i create the Incident i am able to see Create subtask in the incident screen. I want to see this Create subtask only for Change Request. If i create the change request then only i want to...
-
Security Issue: users are not part of JSM project but still they are able to browse from create butt
Hi, I am facing an issue with my customer. He is part of only the application access group not in browse permission of a project still he is able to create tickets from create button in...
-
I would like to have the Forms/ProForma query that I set up on the Jira Service Desk Portal in landscape format and when I export it as pdf, I also want the pdf in landscape format. Is there a way to...
-
I'm trying to change the label of an attribute but I get this error: "To label this attribute, you need to specify at least one value on all objects within the affected object type" I don't u...
-
Mi celular no agarra la tarjeta de red nosé si ya está liberado pero ya tengo más de un año con ella...si alguien sabe cómo puedo checar si ya está liberado se lo agradecería mucho...)( Mi CEL es mar...
-
Hi, The below AQL returns empty, which is out of my expectation. Anyone knows the reason? objectType = "SaaS 软件" AND "Next Charge Date" < 2w
-
We have a problem in our portal where a ticket was created and showing a due date of Dec 4th. In the ticket on the agent side we had the due date as Dec 4th and then when we updated the due date to D...
-
Hi I want to see the Dashboards in Customer portal in Jira is this possible in Jira. My requirement is End user want to see the Dashboard which says All the list of tickets or any Bar graphs or Pie...
-
Once i submit the Incident Assignement Group is auto filled with Service Desk but i want to put Read
Hi Once i submit the Incident Assignment Group field is filled with Service Desk as per the Status change that is changing to Different different Group names but i want to put that field Read Only. ...
-
Hi, We have migrated from cloud to cloud. In the new instance I need to install Jira service Management and create board with default workflows.Can I know the process how to install Jira service man...
-
What is the best way to have a ticket sent to multiple teams for fulfilment of a new employee being on boarded? The ticket should go out in parallel to all teams that are required to complete ...
-
Hi, I have a few projects that I want to archive? How do I do that? What happens to all of the tickets after the project is archived? Where does it go? Can I access it again? Does the project or is ...
-
I need to rename a custom field which has been heavily used by multiple teams over the past 6 months. Is there a fast way to search for all of the dashboards that are currently using that field...
-
I've set up the Atlassian Assist chat integration for our org in Slack. Things have been going smoothly but I'd love to be able to change the button options as they appear on a ticket in slack, or cu...
-
I am currently creating a form using ProForma in a Jira Service Desk project. However, in the free text fields it is not possible for users to enter bullet points, only continuous text. How can I cha...
-
Hi Team, We are trying to export data from structure which also has columns for Sizing and hours logged. When we export to Excel, it's converting it to specific time in AM/PM format in place...
-
We are using the "Create customer request" Jira Service Desk API (POST /rest/servicedeskapi/request) to create Jira Service Desk tickets. How can we include a newline character (e.g. \n) within any ...
-
At my organisation we use Jira Service Management. All email send to a specific emailadres, will create automatically an issue (or actually: an service request). It does happen at times however, tha...
-
Is there a way to generate a report that gives me a list of all change tickets that were implemented in the last 24 hours and all the change tickets that are scheduled to be implemented in the next 2...
-
I would like to customize the Technical Support form that appears on our customer portal. To do this, I created a custom form and in the form's settings I selected the request type "Technical Support...
-
Hello, I would like to extend the possibilities of Insight/asset module with a custom actions. One example: I want to have button on Insight Object view which shows a dialog and then connects the in...
-
Hi, I have an insight customfield on Issue. I am able to create new Insight Object with the button right to the select field. The object is created and I can then manually find it and link it to the...
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 9 | |
| 8 | |
| 7 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| June 6, 2025 10:03 AM PDT | ||
| June 5, 2025 5:37 AM PDT |