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Jira Service Management
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I am not seeing the Xray functions to make a JQL that allows me to see the particular executions of a test plan.
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Hello, I just saw the communication for CVE-2023-22501. Since we use Jira Service Management Server in the cloud. Is there any action that we need to take to patch this? Thank you,...
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Hello, We are currently using Jira Server, and previously when we move our issues to Done, the issue would clone itself automatically (for future use). Now, however, the issues are not cloning when ...
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Our Marketing team uses a Jira Service Management project to field requests from fellow employees. After triaging these requests, any that the team elects to action are 'moved' from the JSM pro...
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Hi, Does the Jira service management Trial come with the custom fields for choices:- Option buttons and check boxes and also a long description field? Thanks
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How to make Pending Reason mandatory when moving to status Pending? I've tried adding a WF transition with Field Required Validator but it does not include "Pending Reason" as one of the Fields. &n...
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I have added a chatbot widget script to the index.html file of my custom UI Forge application, however, the widget is not displaying properly on the customer portal. It appears to be blocked by Atlas...
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Where can I add customer portal columns from?
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Hello, Im new to jira so pls bare with me :) I had create a automated flow so that organization would be created based on client domain. After i had configured custom SLA's and...
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Hi, I am new to a Service Desk project. It has 3 active workflows (for different issue types) with both Transition rules and Property rules. The Transition rules are understandable but the Property ...
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Hello people, I hope you can help me. We have configured two SLAs, "Acknowledge Time DM" and "Intervention Time DM". This SLA should only count during office hours 07:00 to 18:00. Example Acknowled...
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How do I create a new Label? Thanks!
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Is there a way to add the user automatically to a specific JSM project as a service desk customer?
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Hi everyone, I want to fetch some additional data from an external API in our Jira Service Management issues. In detail it is about the foreign issue status in the service desk of one of our service...
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Hello everyone, We have 2 projects in our instance, Project A and Project B. We have 20 requests in Project A, so we want to use the some of them in the Project B. How to get the Service reque...
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Hi Team, My customer send email on by default Jira project email address but Jira ticket not gets created for that specific project. Note: customer is not sending email from any ema...
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Hi Team, On a daily basis, my team is rechecking submitted bugs/enhancement requests in the jira portal. As a tea...
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When our users report an issue via a request form, they have to supply us with the serial number. Currently, we are asking them to fill out a lot of other fields as well, country and product category...
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I'm currently trying to use Single Database Values Picker fields in a form using the ProForma Forms plugin. When I go to build the form, those fields show as empty, without any values. However, ...
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Hi! We have ITSM Server. So. For one project I need next behavior. From Open to In Progress status all comments from Customer Portal need to hide from user from Technical field. After that status new...
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I have a need to set the Product Category and sub category on the creation of a tick through automation. The general process is "If ticket is {some condition} then set some fields" I'm already doin...
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Dear Teams, what happens to jira service management ( CLOUD ) data if the license expired and not renewed , will the users be able to login to the instance ?
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In project settings/request types/incidents we can change the appearance of the request type through the issue view. We can change what fields are visible and also the order of fields in the right co...
337 views 0 1 Deleted user February 1, 2023 -
Hi is this an expected behavior, please see the attached picture. please suggest a solution to remove duplicate accounts.
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How do I get the full mail html in the mail handler code, and how do I convert it to the reserved style in question comments Object meObj = message.getContent(); You can get the entire html,...
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| September 9, 2025 11:40 AM PDT |