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Jira Service Management
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Hi. My incoming email to jira@compagnyname.atlassian.net do not open new tickets. In Project Settings, Email Request; My default email adresse was jira@compagnyname.atlassian.net I t...
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Hi all, I am considering implementing an additional step of approval for certain types of tickets. The individuals responsible for approving these tickets are currently customers in our Service Mana...
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Hi I have a project that has multiple request types, and I would like to be able to have an email address per issue type, so that one email would be for example defects, another email address would b...
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Dears, I want to create a condition for issuetyoe: Initiative, who check: For Initiative type tasks create and add a condition that you cannot move into In progress status if there are no Epik/Stor...
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I am using Jira Service Desk. I have a specific project I want to give a number of users access to. From what I have read I could do this by adding them to a group and then adding the group in the pe...
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Hello, where do I the email address or my organization in administrations option? I want give my organization support email address to customer and he will add that email in t...
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Dears, Is there any Idea to make two different paths in same workflow based on some fields in the request? BR,
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Hi! I would like to know if is possible to copy labels from an issue in another instance. For example, I have an issue in Jira Cloud (ISSUE-1) with labels: 'abc, def, ghi' and would like to copy ...
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I want to block/Invisible of Create subtask button under the change request in some point of CR Stat
Hi, I want to block/Invisible of Create subtask button under the change request in some point of CR Status. Is it possible in JSM please help me out how to do the same. Thanks,
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Hello, we do have customer who open a new request by replying to an old Jira notification. This then does not open a new ticket, but ends as a comment in the older ticket. Is it possibl...
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Hi, i have a problem with SLA's. When i move a Incident with running SLA to another project wioth same SLA-Definitions i lost the SLA. The SLA is also not started when i bring the ticket back into t...
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We have a number of tickets running in a sprint - and some require design work, and some dont. What would be the best way of making that visible to the design team and developers? I was thinking the ...
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Hi All, I would like to know the options regarding backups please. Is there any way to schedule backups of our cloud instance? All I can see is the option to create a backup and download it ...
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Hi, We have many Automation Rules, using different conditions and triggers. I was wondering if anyone knows of a way to show on Ticket, in the Automation section, only the Rules that actually worke...
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Assign a ticket to a group of users
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Hello, I want to temporarily stop JIRA submission for several months without losing the projects I have currently. Maybe you can advise me what is the proper way to do that? Hope for yo...
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Before connecting with Confluence space, the Service Management page shows all categories and it is easier for customers to input requests/questions. (image:A). However, after connecting with Conflu...
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...get "on hold" from "Waiting for Customer" status, SLA time stops, TRUE YES. When I change from "on hold" status to "waiting for customer" status, the SLA period does not continue. I want this; The S...
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Hi, I've tried to login to my account ...for BitBucket for my work and apparently have had the verification email sent, the email address is correct however I'm not receiving any verification emails...
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I initiated a Forge app from the basic Hello World app in the tutorials. I was able to add a JQLEditorForge component and it was working. However, once I add in the @atlaskit/atlas...
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Hi, If i cancel the change Request then it will show a message that Are you sure you want to cancel CR button should be populated Yes/No If i click "Yes" then only it will move to "Cancelled" St...
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Hi there, I have an API call that creates Objects in Assets, but it is fundamentally failing when it gets to a record like this; first.lastname_AndroidEnterprise_8/1/2022_12:30 AM This is ...
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Hello, I have a project that has 5 User Groups assigned to it with permissions of Service Desk Team Member. However, when I add a new user to that user group, via User Administration, that person d...
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Is it possible to get the service relationship of a service in a project, using the API?
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Using the JIRA widget, it will send emails to create a project ticket from chrome but not from edge, any ideas?
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