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Jira Service Management
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How customer requests in Jira service management automatically assign to particular agents.
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Hello everyone, As the IT department, we would like to note down the works we will do and the pending works. I have site-admin role in Jira. Which app would you recommend we use? I know there is ...
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Hello! We have a request where we need to setup a approval status and it should take approval/rejection from all Approvers and transition ticket to next stage(In progress) even if it is declined by ...
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hello guys, can someone help me with this issue. retrieve the details of jira comment by using the automation. im using app script to retrieve the data from jira comment. i want to set the every lat...
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Hi guys, We are trying to pull data from JIRA to PBI by creating URLs, but find the data is incomplete, and got this notification. Can anyone help me with this? I didn't find where can chan...
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Hi experts, I has a question about multiple level support team assign issue for JSM. Our company support team has multuple levels with 1st, 2nd 3rd support line. Each line has 7-8 members. The curr...
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Hi, I type an AQL query in Assets : objectType IN objectTypeAndChildren("Assets") AND "End of warranty date" < now() I see 718 results I then create a scheduled Automation with the same ...
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Hello...I'm creating an automation rule to have Jira send an email when an issue is moved to done. If I select 'all customers involved' in the to: field, will this also include watchers of the issue?...
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I added the Priority field in my request form but I am not able to see the same in the Customise Requests list. The customer wants to filter the requests based on Priority field.
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Hi Once i submit the Incident Assignment Group field is filled with Service Desk as per the Status change that is changing to Different different Group names but i want to put that field Read Only. ...
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I would like to build a dashboard which would allow any manager to view the status of tickets submitted by themselves and their team members. When building the filters, I initially used the currentu...
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We are looking to review and analysis Jira service desk customers before we migrate to cloud. Is there a way to export a list of customers per service desk? we are able to export all Jira accounts w...
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I'm trying to add a new request to my portal that uses single-choice fields. The problem is that I don't want every customer in my portal to create this request. Is there any way to limit requests vi...
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I have a concern regarding the new Teams Chat Integration. It is mostly related to a possible Denial of Service Attack or spamming / flooding of Teams via Jira SM. Jira SM gets...
377 views 1 0 Deleted user December 5, 2022 -
How can I add a text message to show up on transition screen? I would like to add a message "Make sure you have inserted the time spent in to Tempo!" I have tried adding a custom fi...
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Hello all, we would like to add external Partners to our Jira Service Management in order to allow them to work on specific tickets with our customers who only have portal only users. T...
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We have another occurrence of an issue that requires Atlassian support, each occasion I have kindly been assisted by support staff as there's nothing that can be done from my side. I have the free ve...
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If I use API to import assets information such as employees, When I update my list again via API because lets say some existing employees left and new ones join, will it overwrite all of the data or...
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Hola! A ver si me podeis ayudar, nosotros asignamos los tickets a un responsable que está dentro de un equipo de trabajo. (Grupo Asignado). Nos podemos encontrar con una persona que pertenezca x ej...
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So I've been working with Cloud for a while now and always tend to use the "field required" validator there. However, switching back to a client on DC (9.4/5.4 LTS) I'm missing that validator. ...
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Hi. Can I send the report regulary to perticular slack channel? Please help me out.
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Can we configure Email notifications for Individual Email for External emails like Gmail, Yahoo, etc
Hi, Can we configure Email notifications for Individual Email for External emails like Gmail, Yahoo, etc. Is this possible in Jira Service Management (JSM) If yes please help me out how to do the ...
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Hi, Can some one will help me out How to configure for SLA's for Incident in Jira Service management (JSM). Please help me out with the step by step process for the same. Thanks,
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Good morning, We have set up a JIRA Service Project. In that project, we are using forms for e.g. request for a taxi, lunch, dinner and other service-related items. Now is my question, I want...
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Once i create the Incident i can see that Create Subtask link but i don't want to see this in Incide
Hi, Once i create the Incident i am able to see Create subtask in the incident screen. I want to see this Create subtask only for Change Request. If i create the change request then only i want to...
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