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Jira Service Management
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Dear support, Could you please advise how to setup the JSD login to integrate with our staff's Windows AD accounts so staff don't have to enter their user name and password again when opening the JS...
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Hello everyone, I want to ask about Automation; Can I automatically "issue linked" the ticket opened by the Service Desk and assigned to a different project? Assigne I want the tickets that I am o...
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I have a Sprint that started on Nov 1, 2022, and completed on 16th Nov 2022; it was a two weeks Sprint. Now, I am on Dec 18, 2022. The burndown chart X-axis date starts from Dec 18, 2022. Hence...
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Dear Community, Imagine you have a Christmas wishlist. What would be on that list in terms of configuration and Assets management? I am interested in your most wanted feature requests or capabilitie...
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Hello community! I'm hoping others may have dealt with a similar scenario and might share your experience and thoughts about the best practice. A client is considering using JSM and has it prototyped...
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So, I use Service Project, and I use Filters as well. Please see below: Now, what I want is, in this same Filter [let's discuss about Main Filter], I created 4 issues: Issue A, Issue B, ...
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Im trying to calculate MTTR, MTTD and other incident timing metrics from the date and time picker cu
Im trying to calculate MTTR, MTTD and other incident timing metrics from the date and time picker custom fields, is there a plug-in available that will do this? or do I have to create a cool JQL quer...
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hide a ticket after resolved or closed from assignee queue
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As soon as I ask question in Jira Help Community, the question state is in "Watch" so I manually have to click on "Watching" then only I'll get Email update, if any update happens. So is the...
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Please see this screenshot below: I use "Jira Cloud by Atlassian" Android app, As you can see, Most of the time I want to create a new issue in "General Jira Project". In the screenshot,...
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I insert some custom field through 3rd party app in jira issue type screen and these custom fields are shown in the screen in jira cloud(web) but the problem is these custom fields are not shown in m...
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I have a requirement to get the activity data inside a jira SD ticket but i am unable to find a rest api using which i can access the data, i need help in finding the rest api through which i can acc...
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Hi, I am using Jira service management which I can design a form and populate and link to request of Service portal. However, I am looking for an advanced condition requirement: - User need to exte...
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I am testing the product using a free-cloud version. I would like to know if is possible that the customer (unlicesed user) can attach files using the portal (after the issue was created). Thanks ...
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Hello everyone, please your help, I currently have Opsgenie integrated with Jira, it was working fine. Now it only allows adding comments from Opgenie to JSM and vice versa, but when I want to cl...
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Hi All, I am looking to see if the Timeline view (in JSM) for incident response post-mortem is in place. We are currently using it via OpsGenie, but we would like to transition ou...
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I am trying to import a .CSV to a particular object in Assets. One of the columns (Business Criticality) matches to an attribute that references a different object type. JSM is telling me I need AQ...
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What my company uses: - Slack and Teams for support questions with external customers - Slack for our internal discussions - Jira for ticketing - Confluence for an external "Client Wiki" that can...
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I am testing the product (free-cloud) version. I created a request type with some customized fields. When the customer sends the request by mail, only the fields of summary and description are showed...
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I am testing the product (free-cloud) version. I would like to know if is posible that the customer (unlicensed user) can see the files (attached by the agent) in the portal when they are asked to ap...
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I'm running into a problem where my issues get assigned, then re-assigned because of a check I have at the end of my automation that looks to see if the issue is un-assigned still. Its almost like th...
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I am getting an error when creating a new issue about the security level but I don't have security level set on this project. In looking at our JSM instance we actually are not using security levels ...
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Hiya! I'm trying to see if this is possible.. I'd like to set the minimum approvers required for a change based on a field -- ideally the "change risk" field. I'm hoping to require 1 approvers...
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When I reply to customer (external or internal) on an issue, the email notification received just shows "[●●●●●]" as the comment made. How do I fix this? Please help
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Hi everyone, I use "Advanced Roadmap" in Jira and if I export to "csv" I have a lot of fields such as: Hierarchy Title Project Releases (roll-up) Releases Team (roll-up) Team Assignee and s...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |