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Jira Service Management
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I use Jira with two accounts, in two computer, window and mcOS, the UI was not the same as you can see in the following picture and some features can not use both together. Note that this two accouts...
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We need to send email notification of ticket created and ticket resolved to request participants on tickets. Would you suggest how we can achieve it? Can we achieve it by Automation rule ?
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How can the custom field (Asset) input the reporting manager automatically? So that Service Deskt Team can see the requesters reporting manager.
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Hi, Is there a way to sort the item in the dashboard other than Natural or Total? I'm hoping I could manually sort the items in this dashboard to re-arrange the business unit. Thanks.
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When a mail comes into our support mail box, Tickets are created in Jira. We are looking for automation, so the "cc"ed person in mail should automatically created as customers.
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When the approvers field is updated, I am trying to automatically add those users to the existing custom field (as it may already contain some users and I want to preserve them, and just add on ...
477 views 3 0 Deleted user February 26, 2023 -
Hi Everyone, Recently our company changed the mail server. After that we are unable to receive emails on jira. We have setup a support email, from which our clients can raise service related issues...
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I would like to know if we can integrate Jira Software DC version to Jira Service Management Cloud version without any marketplace app or using any kind of Webhook?
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Is it possible to remove all notifications for a specific combination of Issue Type & Request Type?
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Is it possible to remove this field from the Ticket Creating Screen?
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Good morning, in my project I have some custom filters, which I would like to send by email automatically to a certain number of people, how can I create a "group" for this sending? Filter >...
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...eaders, params=query, auth=auth ) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": ")))
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Dears, I have incident Project and change project when we create linked issue in change project from incidents the customer request filed in empty !!! although type is configured correctly&nbs...
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I'm trying to make an automation rule that takes action based on the count of request participants when an issue is created. As a test, I have the action set to post a comment on the count of partici...
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Hi, I have a jira service management project in Jira Cloud and would like to know how can i make logging in with username and password mandatory for users to create and edit an issue.
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Created an automation in JSM when an issue is created from the open portal, check if the email is in the 'Customers' list. If not, add the email to the customers list. When a new valid email...
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When this automation runs, the story created doesn’t link with my epic. How do I make them link or how do I automate the creation of child issues under my epic?
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I have had forms running with required fields linked to issue fields since we went live late last year. Suddenly they are no longer working. I have relinked them, removed and readded t...
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Hi, My team currently has in place an automation that replicates comments between Jira service Management Cloud and Jira Software Cloud for escalated tickets. Our plan is Standard for both too...
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Inside the template for "Approval required" I need to add smart values to provide to approvers information they rather to see in the mail. I need to modify this template because is the one that has ...
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Hi! I have the following question, on a automation rule, when a issue is created a notification must be send by mail, in that mail some info is needed and I could provide it with smart values, but a ...
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Hi everyone, Jira is so new for me! I have a question. According to the Jira documentation, I need to run discovery which I have downloaded from marketplace and import the data into Jira assets. Wh...
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Hello there! I am curious to know if there is a way to change a project boards layout to include "Swimlanes" and different "Columns" in Jira Service Management, same as there is in a p...
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We (IT) are trying to create a forwarding or redirect rule that sends some notifications emails that we receive to our jira site (mhd@speptest.atlassian.net) Our Outlook rule is as follows: ...
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Hi, our company is now investing time on the Assets module and I have been busy building Object Schemas / Object Types etc. I have now got to the point where I am trying pull through a value from As...
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