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Jira Service Management
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Hey, We have clients\Customers that need to have the option to see all their tickets that their own organization support agents opened (in the Help center). In the search (on the left), I can o...
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Hello, i could not find anything similar in previous questions, thats why im creating new thread. I have an automation rule, which will close the linked tickets linked across the projects, thats goo...
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I would like to add an acknowledgement on my portal that requires the customer to say okay or click on checkbox. The acknowledgement is about personal data and will need a small paragraph to explain ...
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Hello, I am looking for away for approvers to leave a note when they approve or decline via the approve button email. Is there not a way for a replay to email to add a comment?
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Please help! It is not clear to me how to change the created/updated/resolved system fields that can be displayed in queues, to also show time. (i.e. 09/Dec/22 - 9:05 AM) Please see the below ...
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Hi There, When a customer is added as an approver to a ticket, they are not receiving a notification informing that the ticket is waiting for approval. The approval doesn't show up on the cust...
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Hello, I have managed to translate field titles and description in our customer portal. However, I can not find a way to translate some lines and the Buttons ('Send' and 'Cancel') Since our p...
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Hi everyone, I'm currently struggling with an automated rule, which I'm not 100% sure can be achieved, but here's my case: 1. for Bug issue type, I use a custom field called "Bug Description" ...
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Hi Community, I have created a Portal Group as " User and Tester" how I can configure that when someone raise under Tester the ticket Queue will be listed under Tester and if th us raised under ...
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Hello, My ability to close tickets has been limited since yesterday afternoon. Every other status is possible for me. The screen grays out when I close an issue. No screen appears when you try to cl...
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Hello Team, Our actual project is using JIRA Service Desk Application v4.13.1. The project ends this 31 December 2022. The servers on which Jira is installed will be decommissioned. Are there any st...
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Hi all, I have a process like this: When a certain task is created, I add two more subtasks under him. Now i need to send a specific email to some people and i want to somehow display the subtasks ...
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Hello, We have a Jira Service Management project, serving a specific customer we have. Currently, creating tickets via email is allowed only for registered users of that customer (use...
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Hello, which SSO plugin would you recommend for jira data center version 9.2 or higher. SSO for Atlassian Data Center doesn't seem to support any Jira version above version 9.1? Many thanks in adv...
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We want to - Directly display current processes (e.g. offers, open tickets, etc.) of the contact during telephone calls - Input option / documentation of results from the ongoing call - Jump to di...
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Hi Team, Is there a documentation on how to configure 2FA on Jira using Azure Active Directory.. Thank you in advance. Regards, Jason
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Hello all, We would like to have agents fill in certain fields when they are transitioning an issue. We have created screens, custom fields and set everything up accordingly. However, we still no...
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Hi, in ITSM projects, customer groups (in which they offer service requests) have the following order by default: Common Requests; Computers; Logins and Accounts; Applications; Servers and Infr...
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I want to create a report that would show the tickets that haven't had any Comments under Activity updates for let's say 2 days. Is this possible?
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Hi, Can some one will help how to share the Dashboards or Reports to Customers or customer portal. If is there any specific configuration for the same if yes please help me out. (Or) Any Addon's a...
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Hi. I moved several insight object types to different scheme and replaced old objects (keys) in existing issues with new ones by using ScriptRunner. Updated issues have been re-indexed and can be fi...
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Hello everyone! I would like to edit the viewing and access permissions of a Project created in JIRA Servidesk. We would only want it to be in "query mode" to see the historical incidents hiding the...
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Hi Guys, I would like to have a push-up notification on the customer's WhatsApp. When the agent changes the ticket status on Jira, the customer will automatically receive a WhatsApp message about th...
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Can some will help me out "Charts and Reports for Jira Service Management" can i use this for Custom
Hi, "Charts and Reports for Jira Service Management" is this Add-on will be useful for Customers which can i share the Dashboards to customers. If i am doing the same I can't able to share the Das...
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Hello everyone, It also appears in the attachment. I enter portal settings in Service Desk project and change name. But again, it does not change as seen in the appendix. What is the problem? Is ...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT |