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Jira Service Management
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Hi everybody, I want to change the Reporter for some issues with the value of a custom filed named "Ouvrir ce ticket pour le compte de". The custom field is a user picker field and it works...
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I am looking to see if it is possible for the 'time to resolution' field can be hidden within a project. By looking in the project settings, I think it's something that can only be modified by JSM an...
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How can i force the selection of two fields in a Select List (cascading). If you see in the second photo there are two fields but if i only select in the first field i can open the issue.
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How to filter tickets using keywords
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We have a project and two issue types in it (lets call them type1 and type2) that are always related Type2 would be created only after type1 was created and resolved. They could be hours or months a...
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Hello,, is there an easy way to fill in the assignee or approver of an incident with the lead or assignnee defined in the component defined in the incident ? or do I have to do scripting ? thank y...
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Weekly: Top 10 most logged Tickets, Cause & Resolutions, Top Increased/Decreased Ticket Types Top 5 Improvements to the system and what effect this will have on Support # Of tickets Logged vs...
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I have Insight objects Hardware, Location and Group. Hardware object has Location and Group attributes which reference to Location and Group objects. Similarly Location has al...
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Hi! What I mean? Now So, when I changed laguage to another (not english) Always on customer portal will be Summary. How Can I past variable fieldname for this and get fieldname dep...
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I'm wondering if anyone has done something similar and / or the best way to achieve the requirement. When an Incident issue is raised, we would like to be able to quickly display a list of change Is...
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Here I am redirecting users to this https://momofactor.atlassian.net/servicedesk/customer/portals form my website but i want client information pre-populated in the form ...
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When I compute the CSV report It doesn't match the total numbers in Dashboard
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We'd like to Migrate the existing IR ticket to the new workflow.
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Good Day, I am currently trying to link two projects but one is service desk and the other scrum board. when service desk ticket is reviewed and approved for coding then I want to change status and...
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Hi there, Could anyone confirm if there is currently an integration already available for Teamwork - Virtual Project Office available in Jira? I have seen on the VPMO tool they ...
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Hello, we use Jira Service Management for collaborative work with our clients. For this purpose, we have also created several spaces in Confluence as knowledgebases. In addition, some customers are...
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Hello, Wondering if there is a way to add a gadget to my dashboard that has a search box, and I can type a customer name in that search box and then all tickets of that customer will be list...
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I keep using the old Jira view for this one feature that doesn't seem to exist on the new view the "View on Board" which deeplinks to the backlog and opens the side drawer of the ticket. ...
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Background: I have setup Atlassian Atlas to pull in user details from Okta, this includes their manager. That part is all setup and working, users have correct managers set in Atlassian Atlas....
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Hello, I have created a Workflow Transition screen and used the default Field Tab for creating and editing information. I have also added another Tab for displaying related information, to aid the c...
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I have a custom report based on average customer satisfaction rating. I have a series for each assignee. I'm trying to ignore the 0 scores or tickets where a rating wasn't selected. In the series, I...
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The assignee of one issue that is one project in which I'm working asked me an alert or a notification to tell him to perform an action (out of Jira) before certain date. Example: Warn before 5 marc...
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UPDATE: When I removed the | (pipe) in the name it works. But we name many of our Confluence Articles with pipes. To solve for this I removed "Crunch Plans |" I can't figure out ...
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My ticket system systems to work for a few tickets and then stops. I checked the log in Jira and get the following; Failed (in red) with the statement "Signup is not currently Available" &nbs...
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Hello Community, One way for a Client to see their issues is in the Jira Help Center. This is great. The problem is, if I am not mistaken, that they can also enter issues for ALL MY Clie...
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