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Community resources
Community resources
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Jira Service Management
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Dear Atlassian community, Is it possible that we can allow Jira groups to be selected when setting up rules? For example, I select 20 names of people who can move a ticket fro...
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I need to run an automation on all issues that already exists
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Hi, I am trying to import objects from a CSV file. Most of the data is being imported as expected from the CSV file. However the objectType in question has an attribute of type "Confluence" and...
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Please do the needful
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Dears - I'm trying to login and suddenly I see the below message! what should I do to get my account back ??
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Good day everyone. Here goes, our business has multiple support departments that provides support to various clients for various services. We have our support team split into 2 te...
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Hi Everyone, JSM DC: Cascading issue on custom fields (cascading by scripting Scriptrunner) I am facing two issues while cascading through scriptrunner on 2 custom fields. customfiled B depe...
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Hello, I'm the org admin of my site but I can not see portal customers. I tried a lot of times but I'm getting the following error every time: Something went wrong We had trouble trying to ...
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When I add value to a organization(Add organization) in customer page, I want the new value to add also in a New custom field(Test Organization) using automation rule or any other way. Here is the w...
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Hi everyone, We have upgraded Jira Service Management version to 5.4.3. In Group Picker, there are too many groups and when someone change the page number or try to go to next page, it's not wo...
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Hi everyone, I am a Product Manager for JSM. We are actively thinking about adding support for JSM projects in the cloud-to-cloud migration tool. As part of the ideation process, we would...
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Hey All, Can you let me know how I can create an automation rule to extract a specific number from a summary? For example, I have the summary below: Car ID 1525 has an issue in loc...
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Also, the email is sent to another person. Looks like it is a common issue, but can be fixed in the admin settings though. But I can not find out how to do that and why it happened. Thanks
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Is there really no way to change the Sender Name? We just have broad names for the project, like Facilities, Technology and People since the portal itself has company branding but then that means th...
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For requests created from service desk management project, organization value is empty. All customers are included in certain organization and request share option is ON at Settings > Produc...
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Hi Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. This is working fine. My que...
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Hi, I have a multi-select field which I am planning to combine with another text field via concat, where each value is separated by a comma. Is there a way to create a formula column wh...
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Once a form is sent to a user, I would like to be alerted once it is filled in bu the user. How to do this?
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I cannot figure out what permission level allows for a user to see Change calendars in a JSM project. For example, I want our Service Desk team to be able to be able to see and modify changes in the...
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Dear Atlassian community, happy to ask my first question. When we add an mp3 file in comment for customer (JSM project), customer gets notification email and instead of added&nbs...
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Hi team, Is there a way that we can hide the context issue menu from the portal requests only ?
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Hello, I have a Jira service desk in a Jira Server and I want to migrate it to a cloud site. When I go to the migration cloud site shown in the first image go to migration dashboard...
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We have an integration both with Jira Service Desk and Jira Software. Our customers regularly have issues with not having the correct level of access needed in order to see the data. Our integ...
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Hello everyone, we use the Components field. How can I only display tickets that have exactly one specific value? With components = XY, all tickets are displayed, but they can also have other compone...
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Hi, We resolved problem wenn i have task, but now i have same problem with subtask. Youre idea dosn't work Go to SSD-3871 On the top right you can see 3 dot. Click on the 3 dots and cho...
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