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Jira Service Management
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I'm trying to change the label of an attribute but I get this error: "To label this attribute, you need to specify at least one value on all objects within the affected object type" I don't u...
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Mi celular no agarra la tarjeta de red nosé si ya está liberado pero ya tengo más de un año con ella...si alguien sabe cómo puedo checar si ya está liberado se lo agradecería mucho...)( Mi CEL es mar...
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Hi, The below AQL returns empty, which is out of my expectation. Anyone knows the reason? objectType = "SaaS 软件" AND "Next Charge Date" < 2w
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We have a problem in our portal where a ticket was created and showing a due date of Dec 4th. In the ticket on the agent side we had the due date as Dec 4th and then when we updated the due date to D...
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Hi I want to see the Dashboards in Customer portal in Jira is this possible in Jira. My requirement is End user want to see the Dashboard which says All the list of tickets or any Bar graphs or Pie...
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Once i submit the Incident Assignement Group is auto filled with Service Desk but i want to put Read
Hi Once i submit the Incident Assignment Group field is filled with Service Desk as per the Status change that is changing to Different different Group names but i want to put that field Read Only. ...
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Hi, We have migrated from cloud to cloud. In the new instance I need to install Jira service Management and create board with default workflows.Can I know the process how to install Jira service man...
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What is the best way to have a ticket sent to multiple teams for fulfilment of a new employee being on boarded? The ticket should go out in parallel to all teams that are required to complete ...
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Hi, I have a few projects that I want to archive? How do I do that? What happens to all of the tickets after the project is archived? Where does it go? Can I access it again? Does the project or is ...
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I need to rename a custom field which has been heavily used by multiple teams over the past 6 months. Is there a fast way to search for all of the dashboards that are currently using that field...
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I've set up the Atlassian Assist chat integration for our org in Slack. Things have been going smoothly but I'd love to be able to change the button options as they appear on a ticket in slack, or cu...
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I am currently creating a form using ProForma in a Jira Service Desk project. However, in the free text fields it is not possible for users to enter bullet points, only continuous text. How can I cha...
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Hi Team, We are trying to export data from structure which also has columns for Sizing and hours logged. When we export to Excel, it's converting it to specific time in AM/PM format in place...
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We are using the "Create customer request" Jira Service Desk API (POST /rest/servicedeskapi/request) to create Jira Service Desk tickets. How can we include a newline character (e.g. \n) within any ...
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At my organisation we use Jira Service Management. All email send to a specific emailadres, will create automatically an issue (or actually: an service request). It does happen at times however, tha...
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Is there a way to generate a report that gives me a list of all change tickets that were implemented in the last 24 hours and all the change tickets that are scheduled to be implemented in the next 2...
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I would like to customize the Technical Support form that appears on our customer portal. To do this, I created a custom form and in the form's settings I selected the request type "Technical Support...
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Hello, I would like to extend the possibilities of Insight/asset module with a custom actions. One example: I want to have button on Insight Object view which shows a dialog and then connects the in...
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Hi, I have an insight customfield on Issue. I am able to create new Insight Object with the button right to the select field. The object is created and I can then manually find it and link it to the...
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Do you know maybe how to set that approvers will be reporter (issue sent by email) and assigne person? I try by post finction but I can add there only one person reporter or assigne. Using automatio...
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Buenas tardes: Quería saber en dónde puedo ver las diferencias que tiene una Gestión de Servicios de Jira premium pagada y un trial del mismo producto. Muchas gracias por adelantado. Saludos
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Hi, how would I go about generating a report that lists number of resolved incidents by TYPE? The purpose is to list incident TYPES in order of highest to lowest logged volumes over a specified perio...
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Good afternoon, I would like to create an automation or modify the client notification so that the notification only reaches the user with whom the approvers field has been filled in, not all the use...
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I have created an automation rule. When an issue was created. Priority Equals to Urgent Then Send an mail to the receipts. But the rule is not working. I am not sure about the reason. In my proj...
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As part of a new account onboarding/vending request use case in JSM I would like to know if it is possible to create a confluence page (per new account request) and to output values from the issue to...
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