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Jira Service Management
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Hi Team, I am in the process of setting up Problem Management process, where the requirement is when the status of Issue Type: Problem moves to Pending with Pending reason as "Awaiting Approval " --...
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Using the Linked Issue - information provided by the user doesn’t automatically get copied to the escalated ticket. How can I do that so that all information can be copied automatically to the escal...
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While creating an incident through Rest API, I need to pull the value of Impacted Services but it is not accepting the custom field Id and value. Throwing error. Could you please suggest me with the ...
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...155497450.html and applied all of the required configuration changes. My goal is to have one portal with multiple projects, some of which are open to the public and some of which are private and only a...
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Dears, Is there any way to calculate how much time every request takes from creation till closure. BR,
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Hi, We're trying to set up some services with stakeholders to automate alerting during incidents. When selecting stakeholders, it seems we can only choose stakeholders among agents in our Service P...
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I'm not sure if I have used the correct wording. I'm looking for a process of being able to achieve a sliding Due Date, calculation and don't want to have to manually updated the value OOTB there...
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Hello people , so I have been Using JSM for Employee Onboarding I have a requirement where in I have to send an email to candidate which would contain Attachments , since Jira automation do not supp...
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I would like issues created from to be automatically assigned to my agents.
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I have add further status in a workflow like: Pending, On-Hold - but I also want to add reasons for a particular status.
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Hi I'm writing an automation program and I want to calculate the sum of a numeric field in a question. For example, I have a question field as the total value of the amount, each time a new question ...
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Is it possible to lessen or remove the description in the portal group and use only the Title?
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Hi, How essential do you feel that Jira Service Management should have feature which when enabled can capture user location details as well. This should help build insights that from which part of r...
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I unchecked the box under Inheritance "Pass all attributes to child object types" and then I wanted to check the box again, but It didn't let me. How do I put it back, please? Thank you f...
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Hi, I need help understanding how to send a GET webhook, specifically to a Zephyr Scale API with parameters. I do not understand how to attach 'query parameters' to the GET webhook, are they going i...
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When trying to set by a SECOND time the Background-Color of the Personalization area, seems it is not working properly Probably because the Payload sent when hitting the button is the old co...
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I would like to export the list of services relationship listed on "Depends on". Is there some solution to this issue?
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So we have a form attached to a project, and I am trying to see if a customer can edit the form from the 'admin' view. Currently if a customer goes to their portal and accesses a ticket, they can edi...
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Hey Team - The above bug notes that when adding a new context to an existing custom field, historical values may be wiped (reset to null). Does this apply in the following sit...
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Hello community!) I'd trying to find an app for Microsoft teams. I need a bot that can give some answers for customers from Teams (maybe add some pages from the confluence) and give create screen, e...
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Hey, sorry if this is a dumb question. I am looking for something that I would think would be obvious but I can't seem to find it. My agents would like to see the date/time that a given reques...
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Dear all, Please help suggest adding (not copying) a custom field value from the sub-task to the parent issue. Many Thanks. Regards and Thanks, Fred
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Hello, We made the "Time Spend" field required for some of the JSM projects. However we would like "Time Spend" field to be not required if the assignee logs their time before they resolve the...
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Hello, Is there a way to automate moving issues from the backlog to the active sprint without needing to pick and drag? I am talking about issues that from the frontend of JSM. any hint wou...
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On this "Mid-level planning until April 2023 - Onyx - Confluence (atlassian.net)" and other pages since a few days I get the message "App is not responding. Wait or cancel?" My colleagues (from othe...
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