Jira Service Management

How to create a filter to find out the bug changed from the stuatus in progress to done in the past 7 days

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I have configured the workflow portal settings but i can see only one Transition but i created for 2.   I want to seeL2-Assign to SPINS Team as well. Thanks,  

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, ist it possible to resize the jira issue view in server/data center? If you open a ticket in jira to view all details the screen is more or less devided into 3 areas. Left area with menue whi...

• issue
• jira-core
• jira-service-management
• jira-service-management-server
• scriptrunner
• +1 more tag...

Our service desk is considering the move to JIRA Service desk. However, the crucial functionalitu is integration with existing Call Center software.  We need functionality, that creates JIRA ti...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey, so I have a direct hyperlink to the Create Issues page, I can get it to point the the correct issue type, summary etc but I am unable to populate the Request Type field. A little help on whethe...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I need more under on how the How  SLA calculated if the status is re-opened? I noticed that when the status changes to reopen the SLA , the also SLA was gone.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can some will help me out end user portal users will be able to Modify the Status ? I see that those option is not available but user can be able to Either Approve/Decline from the portal. Can...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I want to create a Dashboard for End users(Customers) to view purpose. can some one will suggest me that I need to provide a Dashboard link to the user. Thanks,  

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All Interesting finding is that - the Default Filter of 'Open Requests' only shows me 5 (Waiting for Customers) Records,     But if I filter on 'Waiting for Customer' I have 8...

• cloud
• jira-service-management
• jira-service-management-cloud

Overview Hello Atlassian Community!  For the past few hours I've been trying to figure out a way to copy a trigger comment over to a newly created issue type using Jira Automation. I've had l...

• automation
• comment
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• +3 more tags...

I am testing the product using the free-cloud version and I would like to know if is possible that the user who raised the issue, would be the default approver.  I had tried the following wit...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team, I have updated my access settings to "Don't approve any domain", yet it says, "Site admins and trusted users can always invite anyone to product" we don't want trusted users to grant access...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm trying to pull subtask(s) within a task and display them in a dashboard I don't have access to ScriptRunner(I have seen is possible with this). What I have is a query (that I'm inserting wi...

• jira-service-desk
• jira-service-management

We are trying to give customers access to our Knowledge Base created in confluence through our Service Project by following the instructions on the following link:  https://support.atlassian.co...

• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to pull the value of a user picker field into a email automation action. I have tried the following with a blank line return in the email: {{issue. Employee Name}} {{issue.Employee Nam...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello! I need some help from you, my friends. Scenario: I have an automation that notifies and inserts a comment in the issue when the ticket is on day 3 in Waiting for Customer status using the f...

• cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to find out how an issue was created beyond the history or activity tabs within the issue? 

• jira-service-management
• jira-service-management-server
• server

Olá, tudo bem? Quando preciso mencionar alguma pessoa no Jira, utilizo o @. Como é feita a configuração para que ao digitar o @ eu passe a olhar todos os usuários do sistema e não apenas ...

• cloud
• jira-service-management
• jira-service-management-cloud

Olá,  Preciso saber onde é habilitado ou bloqueado a opção de compartilhar um ticket no Jira No usuário Admin o botão aparece normalmente, mas no usuário do cliente não. Poderiam me ajuda...

• cloud
• jira-service-management
• jira-service-management-cloud

I have project A and project B. User X is a customer for project A, but in project B he is an agent. When he logs in Jira Service Management (not in the Customer Portal), he can browse both project...

• cloud
• jira-service-management
• jira-service-management-cloud

reason for this error

• jira-service-management
• jira-service-management-server
• server

Currently in my organization we have a service desk, and in this service desk is customized the layout, icon and banner of my organization with three different product portals. What I want is to cre...

• cloud
• jira-service-desk
• jira-service-management
• jira-service-management-cloud

Atualmente na minha organização temos uma central de ajuda, nessa central está customizado o layout, ícone e banner da minha organização e dentro à três portais de produtos diferentes. O que eu...

• cloud
• customer-portal
• jira-service-desk
• jira-service-management
• jira-service-management-cloud

I want to create a Request Type called: Password Reset Request But when they click in, I don't need a form, I need to just show text that says: Please call ###-###-#### for any password requests...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Atlassian community! I'm looking into the possibility of automatically updating different assets through the global automation rules for JSM cloud. The way of automation in my mind was that in...

• assets
• assets-query-language
• automation
• cloud
• insight
• +3 more tags...