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Jira Service Management
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I am trying the free-cloud version. I modified the workflow in order to the agent asks for additional information to the customer and the customer indicates that the information was provided (see wk1...
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Jira cloud for sheets is not loading for past few days. How to fix the issue?
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Hi all, I hope this makes sense, but I'm trying to understand if it's possible for an email to be read within a Jira ticket instead of having to download it as an attachment and viewing it fro...
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Is there a way to retrieve the attribute contents and have them auto-populated into another attribute field. We track multiple serial numbers and our company serial number is the combination of two d...
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Hi community, I've added the Responders field to a company managed service project and according to this article "The responders field allows you to quickly add the right people and teams as re...
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Started testing new portal groups and am unable to find where these can be assigned to customers so that they only see the corresponding portal. I remember doing this before about a month ago for tes...
1,393 views 2 0 Deleted user December 20, 2022 -
We've inherited a help center that has a company managed software project tied to a portal and would like to remove the portal from the help center so customers can't access it. I can't find any deta...
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Hi, I try to add a custom field that is available at the ticket level to the list of fields that are available for the users of our helpdesk. There is a predefined list (check the scree...
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There is a need to see one queue from customers account. Possible? How?
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Hello, When using Confiforms to create a Jira Issue, I'm trying to add files as attachments that get submitted with the form. The Jira issue (and email) are being created, but the file isn't a...
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I would like to add the follow-up date as a variable to a custom notification - so the customer can see when I would like to follow-up on the task. Can I do the and if yes how do I do that.&...
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Hi, I contact you as we are facing a problem with a single user (others are ok) Customers usually send an email to create the tickets in our JSM instance. The service project does not allow public...
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I have a requirement to reference an object type based on the attribute populated. Here is the example. Obejct type 1 : Mobile Phone Attributes: Asset Name, SIM Number (Referenc...
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Hi, I have a user who is also and administrator, which doesn't receive emails from a single project, he does receive notifications from others projects. As I see in the Notification Help...
448 views 3 0 Deleted user December 20, 2022 -
Hi Community, I am trying to setup a scheduled task via automation sending reminders to assignees 14 days prior to due date. However, i encounter this error message about the due date f...
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Hello to everyone, When a ticket is resolved, fields like the attached are displayed. I've looked everywhere and can't find this field. Where should I go in settings? Urgent help please (:
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Hi there, The new portal experience demoed at High Velocity ITSM looks great. Where you can use smart links to integrate things like Workday into the Jira Service Management Portal. I just want to ...
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I would like to have certain users to only view tickets, no need for them to be assigned or to comment on issues. is it possible?
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Hi, What is option of Clone Queue in the list of Issues in JSM. Please find the below attached screenshot for your reference please help me out how we can use this Clone Queue option ?
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In a Assets Object Custom Field I want to create a Filter Issue Scope AQL referencing the Request Type of the current Issue. Request Type Field is of Type "Customer Request Type Custom Field". I've ...
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What would be the way to go to report on the content of our assets? Currently looking to the following setup: Object schema: CMDB Customer Server Database Services (selection from services) ....
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I have some forms in my portal that should not be a privite request but always shoyld be shared in organization. Can we do this with some automation or configuration
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Hi, recently we did migrations of Assets/Insights from JIRA Server to Cloud - We are missing Rules/Automation & Move Object options. Is that not in the cloud yet?
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administrator approval was not requested before, now new users are asked for approval if they want to log in with microsoft how can I solve this so that confirmation is not requested again ...
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Hi, I already chose the language I want my options be translated into. But only the the custom fields are translated. The options are still in english. Thanks in advance
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT |