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Community resources
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Jira Service Management
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In a scenario where you have Jira Service Management if you want the users to have access (read only) to Confluence articles so they can see the solution to their problems and try to fix it by themse...
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...bsp; temporaryAttachmentIds: [json.temporaryAttachments[0]], }, public: true, &n...
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We would like to use Jira user groups as source for several approval steps in our workflows. It seems that you can only use custom fields as source or do I miss something.
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How can I trigger an automation rule when an organization has been added to an issue? My issue stems from having multiple types of customers who need custom details & unique email notifications ...
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Scenario: 1. I have field called Aprprovers (single-user) 2. I have group of peoples assigned to this field I'm receiving an issue. Can I, after issue was created, add reporter to be on appr...
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I am trying to have a specific issue move to a separate queue once the status of the custom field I have set changes e.g. when we have a faulty piece of equipment, after testing is done I want the st...
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While I have been implementing and maintaining Service Management projects for many years, I only recently ran into the following problem. I searched the Community and the Atlassian documentation for...
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I recently split our "If comment -> Update status" into two different automations, previously we had one automation that worked regardless if it was a customer or agent who commented. This had the...
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hi my user only can see administrator comment in ticket and he can not see other comment. how can resolve it?
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Hi All, I'm trying to create 2 cascading custom fields, based on Assets information. My case: In Assets, I have a simple object scheme with 2 object types: "Machine" and "Part". "Machine" has a 1...
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Hi everyone, I have created my first Service Project, and I have navigated to the 'Reports' section within the navigation bar. Here, under 'Workload' is a list of 'Agents' and their 'Issues in prog...
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Hi, added "Organization" field to main queue. trying to enable sorting option (field is in grey color). from what I could find in the community I should enable "searcher" option in the speci...
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Se puede modificar el Centro de ayuda con botones personalizados y otras imágenes o es fijo y sólo se puede cambiar lo que se permite. Muchas gracias por adelantado, un saludo
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I updated Name in Portal settings to change email sender's name a few weeks ago by following the instruction on this knowledge base article, but my change still has not been reflected on a recepient ...
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Hello and thank you in advance... I'm looking for the best way to track the type of activity that has resulted from a customer raising a support call with us. For example, a customer raises a call ...
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How do we send an automated message to other people in Jira, like an automation follow-up message to other people in Jira? Kindly assist us with this. Thank you.
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I have one custom field that I need to copy the value of to another custom field. One field text, one field numeric. Copy From: Task rank (customfield_10151) Copy To: Task rank0 (custo...
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Hi!, We're in a trial of timechimp and wan't to show the timechimp Jira App field when a user transitions an issue to resolved (resolve this issue screen). The Timechimp field is available un...
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Hello there, I do have an issue, that a SLA will start a second time, if the start condition is reached again after the SLA is completed or breached for the first time. The start condition is: - e...
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Help Desk basically consists of three items: Summary, Description, and Attachment. Can you add other items besides this? For example, items like Priority.
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I know that the service center basically shows only the details requested by you. Can this be done so that specific customers can see and inquire together?
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Is there a way to have selective approvers? It is easier and fast to choose which manager or supervisor to want to be the approver of the ticket. Can you show me the step-by-step procedures for crea...
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What next, after changing the ticket status to resolved?
571 views 5 0 Deleted user December 6, 2022 -
Hi, We are trying to create a ticket in Jira Software (datacenter v8.13.13) after a ticket in JSM (datacenter v4.15.0) is approved. Means, when the ticket in JSM is approved it should call Jira Sof...
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Hi, I have created a field called Closed Reason but i can see that field in the Incident Request form. But i don't want to put that filed in the Incident Request form. Please help me out on the sa...
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