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Jira Service Management
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Can a custom series be created in JIRA Service Management Reporting? Ideally, I want to create a chart that shows the count of Active Tickets over the past month, but I can not achieve this using th...
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Hi community, trying to add custom field value (organization name of issue reporter) to issue created notification to my support team. Unfortunately, can't edit the notification template and ...
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Hi, where can I find the feedback I've sent regarding Jira SM demo?
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Hi, I created projects in Jira and created 5 users to be able to log tickets on this project account. Now i want one of the users to be able to view all the tickets logged in the project and not onl...
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Hello Team, Hope you are all doing well. I would like to kindly request for your support on a report I am trying to create. To give a bit more context, I need to check how many cases an agent rece...
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Hello, I'm trying to set up notifications so that we can see certain custom field data within teams notifications and have set up the following to be displayed: However when i check the...
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Hello, I integrated Jira Service Desk/ Service Management with Opsgenie with Webhook. My goal is to create a Jira ticket from an opsgenie alert. I have tried multiple integrations, with oec enabled...
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Hi! When I remove a person from Approvers, that person still has access to the request. Why and how to stop it?
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Hello, I need some help. Here is what I am trying to do: For our organization I created three different REQUEST TYPES. All these REQUEST TYPES are part of the same project. The i...
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hi guys, I'm new to Jira SM, I want to learn. please provide some reference doc's or videos
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Hi All, I have an automation rule which works perfectly on every ticket but today I had one ticket where the automation failed. Error is Too Many Request and took 22s to run rather then the usual 4...
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I set up 5 different Forms for a specific Service Desk as shown here: I also set up these Portal Groups: And I set up a couple of Issue Workflows. Here is one: QUESTIONS: 1)&nbs...
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Hi, We've recently moved to Jira Cloud and using Microsoft OAuth instead of IMAP and users are reporting that emails are being deleted from the mailboxes. I can't seem to find any setting to turn t...
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Hello, I am trying to create a service desk with the IT ASSET free app inventory and I have difficult creating a custom field so that when I submit a ticket in Jira to be able to see the IT Asset tha...
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Hello, I was wondering if there is a way to make it so that our website we use for JIRA can be redirected from an "A Record" by DNS. The Customer Service Portal that students see does not contain a ...
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Is the above even possible? Example: Agent 1: 21 Agent 2: 9 (he has some issues!) Agent 3: 33 The idea is to highlight that we need to work with Agent 2 because he/she is only closing an av...
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In JSM, When creating a Change/request from portal, is there a way to display all changes/requests that have a change start/end date within the same window as this new change's change start/end time?...
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I have a creative team (web design, ads, video, etc..) and we currently use Trello and get ticketed creative requests via Jotform along with creating our own requests from emails or manually. I am lo...
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In JSM, we have managers that want to track changes to the Components field for reporting purposes. Has anyone done anything like this?
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Our professional services team created many different object types when they setup JSM for us. If I needed to see see information in a custom field we created for Desktop, Laptops and Tablets h...
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Hello, We need to migrate a self-holded jira service desk server of a project to this cloud environment. As it is an external project we are not sure if we can use the Jira Cloud migration A...
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When I save the filter the approvers and immediate head is not saving unless I select the individual user/group . I wanted it to save "all" so I don't have to select each user/group. In other word I ...
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So I'm trying to create an approval automation for this JSM project and keep running into this issue. Currently, there are only three members on my team, but during testing, I discovered that if any...
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I would like filter assets objects using the (locked) field "Organizations". Example: The reporter is part of a organization in the jira project (e.g. PowerWorker). The machines (objects in assets)...
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Hello people!! With this endpoint we get a list of Service Desks: https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk I wonder if there is a way to get the agents of ...
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| September 10, 2025 3:07 PM PDT |