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Jira Service Management
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add an automation that takes the email from those two fields and adds them as a participant to the c
Hi All, I have tried it add an automation that takes the email from those two fields and adds them as a participant to the created ticket. but not select the request participants? Please he...
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We have two service desks (one internal and one external that is not Jira based) that we want to communicate with each other, no API or 3rd party app is used as we don’t have the time or manpower to ...
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...urrent datetime if(finishDate > today) { issue.setCustomFieldValue(workpercent, 100 as double) } else { return true } ------------ When I use grater script, it doesn't work. i...
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I would like a consult about my current installation. I know I have Jira Service Desk 4.2.2, Jira Software 8.2.2 and Jira Core 8.2.2. All running on Centos 7.6.1810. ...
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Could a request type be shared among more than one project? could you confirm? it is possible to find a request type id in more than one service desk?
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I'm new to Help Desk, do we have to pay for a block of users and a block of agents? We're seeing messages that we have exceeded the number of users, but most of our users submit tickets via ema...
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Why could cause Atlassian assist to remove participants from a request?
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add an automation that takes the email from those two fields and adds them as a participant to the created ticket.
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Is there a way to pull a field from a Jira issue into the description in JSM? I have two projects. IGS is our JSM project, and IG is our Jira cloud software project. In IG I have screenshots st...
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Hi, We have automation in place for 'Rule is run when a new comment is added to an issue.' to re-open tickets. However, we don't want tickets re-opening if the ticket was closed over more than 7 da...
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I want to see if this plugin will work but it appears as if I possibly need to log in to Google Assistant via the same email that I use for JIRA but our JIRA instance is a business one. Will th...
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Hello Team, How do I enable a customer who has opened a ticket in our service desk to be able to share the ticket to others in their org. Here is what I am seeing on our service desk portal. Ad...
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Hello, I am trying to add a drop down resolution option called " New Computer" which will be only visible for one project. Is there a way to do that? If so, could you please assist? Thank yo...
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Hello Community, I am looking forward a way to be able to grant permission to the user that has created the request. Please note that this is different than reporter. Any ideas ...
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Hello all, We have approvers set up for a single status. When an issue reaches that status, it needs to be approved by one of the selected product owners. However, currently, the customer can see...
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¿ Se puede cambiar el literal "ninguna" por otro literal como "Selecciona" en un campo de tipo select? Muchas gracias por anticipado, Saludos
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Hi, we would like to make 2 Portal Groups for 2 different groups of clients, but with 2 internet links, is that possible. Now both Portals are shown at one internetpage (https://.../portal/1). So now...
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Hi, I am trying to create a JQL query, that will bring back only tickets which were updated with a Comment during specific times. So to test this I created a ticket and added a comment. I t...
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I have an automation rule that clones Issues from one Project (ITS) to another project (ATLAS) when a specific status is selected. The problem is that the issues won't link together. Both...
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I have a setup where we have a particular issue type, let's call it 'issue type A' which when moved from one status to another, triggers the automatic creation of 5 tasks which are linked to it using...
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Hello, I am requested to create a resolution field drop down option called new computer only for a specific project. Is there any way to accomplish this? Thank you.
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Hello together I have installed Jira Service Management Data Center 5.4.1 LTS. I am now trying to set up an outgoing mail connection. On our SMTP server we do not have authentication enabled. So I d...
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Is there a way to always add an external and editable form when issue is created?
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Hi, we are using Jira Service Management so that customers email us and tickets get created. We do not use the portal. Sometimes we create the ticket and are the ones who send a message first. Whic...
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I am currently trying to give a Due Date to a SubTask. To do this, I take a custom field from the parent and try the following in the Smart Value: {{issue.parent.EntryDate.minusDays(7)}} But this w...
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