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Jira Service Management
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Hi Community, How do you add categories in knowledge base and select which articles should be displayed in the portal ? I dont find the button "New category" Am i missing something ? Kind rega...
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JIRA - Help to create a report where I can see how many days have passed since our last comment/resp
JIRA - Help to create a report where I can see how many days have passed since our last comment/response. Will need to be able to sort it by the number of days that have passed since our last re...
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signature is working fine for some users and some users it is not in a proper format, any advise please
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I was given access to Atlassian as admin and I am able to see the dashboard but I am not able to see the filters in it. I am getting the below error The filter configured for this gadget co...
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Hey Community, would like to know what special kind of automation you have added in your project on Jira server/data center. I have been made project lead of jira and have done few automation but l...
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Hi Everyone, Hope you are doing great, I wanted to remove suggested forms from Jira Service Management portal, Can anyone help me out on this how I can remove this? For more details you ...
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Hi, Can some one will help me out with the Permissions Error message Thanks, Sreenadh
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Hi, Can some one will help me out i have created the Email Notification for Assigned to Individual. Once i move the status change from Assigned to Service Desk Team to In Progress (Service Desk) &...
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Hello, I am trying to set up an account and I do not understand what I should put at ' Your site'? Any help is welcomed. Best, Mev
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Hi, How would you setup a rule within Global Automation to check the license date of an Asset, then create a ticket based on this, and only create the ticket if a ticket has not already been...
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Hi community, I'm working on a project which aims to improve the existing service project in Cloud. The project is not in its best shape. For instance, the customers often use wrong request ty...
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Is there a bug in Jira for adding participants? I add customer participants on the ticket and they are removed right away. It shows like I removed them in history with the exact timestamp as I have a...
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Hello All, I have seen that when user created a request there will be email triggered to user as well as approver. Asking approver to approve or decline the request. Let say if someone created a re...
365 views 4 1 Deleted user December 21, 2022 -
Hi, Kindly advise how to make the issue field in Issue view Mandatory. Thank you, Regards, Maeneth
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I've previously set up approvals which was working fine. The user gets an email with an approve/deny option in the email. Today, after realising that some issues that require approval are not ...
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Hi Everyone, Hope you are doing great, I wanted to remove suggested forms from Jira Service Management portal, Can anyone help me out on this how I can remove this? For more details you ...
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Hello. Im trying to file a part request, saw all trials and videos but in my create new window there is no "part request" project to pick. Why is that and how can i fix this? Best Regards&n...
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I want to clone the incoming service management request to another project (kanban board) by automation. To do this, both boards need to have the same issue type. When one is a differ...
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Hello! We are using a Jira Service Management to allow employees (referred to as customers in term of Jir aService Management) to create special tickets for other departments. These employee...
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Hi, We added an automation rule that will add a comment every time the priority of a ticket changes. This seemed to be working fine but we just came across some values in the comment that is ...
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Hi, Can some will help me out even though i am not part of JSM Project still in customer portal i can see that project and i can be able to create the Incidents/ Access Request as well. Can i know ...
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Hi, I am having 3 groups which are Service Desk, Supreme Team, Development Team I want to restrict that when ever the ticket is creating only Service Desk users does have access to create the Incid...
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Is there an easy way to see who among the external customers have opted out form ticket email subscriptions? My team has cases where customers have clicked "turn off email notifications" whe...
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Dear All, I 'd like to create an automation rule when : - a New issue is created (by email) - Search if "From" email address is in a organization - Yes : assign the org...
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Eu tenho um status que se chama Reaberto, eu coloquei ele para mostrar ao cliente e ele conseguir reabrir o ticket. Porém eu queria um validador impossibilitasse o cliente de reabrir o ticket,...
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| July 11, 2025 4:42 AM PDT |