Custom Fields

[Zach Mathis]

I need to create a fixed length field for an account number and format it as xxx-xxx-xxx. I'm not seeing a way to do this when going to -> <domain>.atlassian.net/secure/admin/ConfigureFieldLayout!default.jspa. Can this be accomplished in Service Management Project? 

[Alex Koxaras -Relational-]

Hi @Zach Mathis and welcome to the community,

Not per se, and not out of the box. In Jira you get a certain types of custom fields, and a fixed length text field is not one of them. In order to achieve that you can either:

• Search for an app (quickest solution perhaps) OR
• Create a text field
  • Add a transition with a transition screen in which the users must fill in that field
  • Add a validator on that transition to check:
    • The field's length
    • The format of the field

The second solution is feasible if you are using an app such as JMWE which allows the use of nunjucks.