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The Administrator role has limited permissions for the project settings

Alexandra Rog
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April 24, 2023

I'm a new user of Jira Service Management and as an Administrator, I'm trying to customize a test portal - "Customer Service Pilot". 


However, I've noticed that I have limited permissions for the project settings. 
I'm not able to open and manage:
1)the Request types;
2)the Portal settings;
3)Email requests; 
4)Customer notifications and others. 
Screenshot (4).png
Please advise why my permissions are limited. 
My project role: Administrator + Service Desk Team. 
Thanks! 

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