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Jira Service Management
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Hi everyone! I'm Sparsh from the research team at Atlassian, and this is a research invite for our Solution Partners. We're currently running a study on Jira Service Management's Incident Manag...
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Hello All, We have created jira service forms to receive requests from users. If anyone created issue with any mistakes that user could not correct that mistake after ticket creation before being ap...
313 views 2 2 Deleted user January 5, 2023 -
Is it possible to create different portals for clients within 1 project. It is completely illogical for each project to have a portal, why work with many different projects for customers? It basical...
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Hi everyone this is my Time to first response n sla rule but I think Only assigned to user Time to first response iscomplated but Time to first r...
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Hi I've created a new user lookup field which I want to add to one of my Request Types in my user portal. However, when I edit the request type, the field is not available for selection. I have dou...
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Hi Team, I need to create a Dashboard like this. Can you please guide me? Thanks.
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I followed the instructions at https://developer.atlassian.com/platform/forge/build-a-hello-world-app-in-jira-service-management/ . Was able to run the application in my developer instance...
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My team would like to start using the Time Tracker available in Jira Service Management, natively. However, I don't see any way to run a report against the data being collected in each ticket for the...
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Hi there, I've been struggling with getting Jira up and running so I can demo it and ClickUp to my company as a alternative choice to FogBugz. The biggest hurdle that I'm having is setting up email ...
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Hey everybody, I am curious to see what ideas people might have on provisioning users using the Jira portal and leveraging Service Desk and Insight. We currently provision users using a "System Acce...
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Does anyone else find that the inability to add attachments directly into a comment from a transition screen is detrimental to your workflow? In both software and service, this causes unique problems...
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Hi, Is there a way we can visualize assets data in Confluence apart from going from Assets -> Jira Analytics -> Confluence? in a automated way.
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I want to create an SLA that triggers 90 days after a date is entered into a custom field, and filter if any of the tickets created have breached that SLA. Is this possible or can I only trigger an S...
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Estou tentando criar uma automação que caso um cliente abra um ticket fora do horario de trabalho, retorne um comentário. Só não estou conseguindo fazer isso, é possível? I'm trying to crea...
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Hello everyone, I am struggling with a specific advanced issue search. I've tried multiple different JQL queries and some of them show no errors but generate 0 results (which i know is not acc...
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I want to create an option where users can select multiple apps and then groups within the app. How can i setup dynamic drop downs. EX: select app A groups for AppA are presente...
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esqueci a minha senha do jira para abrir chamado como faço para recuperar
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Hi, We are trying to create a change management project and one of the requirements we have is that if an issue type is created that the sub task must have the prefix for the main issue, followed by...
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Hi all, I can't get my head around this and I am not sure where my logic error is: I am trying to run an automation task every day: Task: If condition: This should only pass if none of th...
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I added an approval step to my project workflow. It is a jira service management project. This is the approval email that I received: I want to customize it and, add some text. How can I d...
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We are currently in the process of testing and establishing the JSM Incident Management functionalities in our organization. After adding stakeholders to an incident ticket and using the "Inform sta...
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I have an object schema on Jira Assets like down below: There are devices in object categories and these devices have an owner as an attribute. I want to make a search for a name (ow...
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Hello to everyone, I want to make a transition issue with automation. Can we add the "Service Desk Category" fields that we use when automatically "resolved"? As a company, we made categor...
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When migrating Jira Service Desk to cloud using the migration assistant tool, will the the original SD and portals be accessible and useable during the migration? - Performance degradation? - Acces...
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Buenos días: Estamos preparando un piloto para un cliente y hemos pensado que las opciones que aparecen en el perfil del usuario de modificar token y cambiar contraseña no es necesario que aparezca ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |