Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Good morning, in my project I have some custom filters, which I would like to send by email automatically to a certain number of people, how can I create a "group" for this sending? Filter >...
-
...eaders, params=query, auth=auth ) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": ")))
-
Dears, I have incident Project and change project when we create linked issue in change project from incidents the customer request filed in empty !!! although type is configured correctly&nbs...
-
I'm trying to make an automation rule that takes action based on the count of request participants when an issue is created. As a test, I have the action set to post a comment on the count of partici...
-
Hi, I have a jira service management project in Jira Cloud and would like to know how can i make logging in with username and password mandatory for users to create and edit an issue.
-
Created an automation in JSM when an issue is created from the open portal, check if the email is in the 'Customers' list. If not, add the email to the customers list. When a new valid email...
-
When this automation runs, the story created doesn’t link with my epic. How do I make them link or how do I automate the creation of child issues under my epic?
-
I have had forms running with required fields linked to issue fields since we went live late last year. Suddenly they are no longer working. I have relinked them, removed and readded t...
-
Hi, My team currently has in place an automation that replicates comments between Jira service Management Cloud and Jira Software Cloud for escalated tickets. Our plan is Standard for both too...
-
Inside the template for "Approval required" I need to add smart values to provide to approvers information they rather to see in the mail. I need to modify this template because is the one that has ...
-
Hi! I have the following question, on a automation rule, when a issue is created a notification must be send by mail, in that mail some info is needed and I could provide it with smart values, but a ...
-
Hi everyone, Jira is so new for me! I have a question. According to the Jira documentation, I need to run discovery which I have downloaded from marketplace and import the data into Jira assets. Wh...
-
Hello there! I am curious to know if there is a way to change a project boards layout to include "Swimlanes" and different "Columns" in Jira Service Management, same as there is in a p...
-
We (IT) are trying to create a forwarding or redirect rule that sends some notifications emails that we receive to our jira site (mhd@speptest.atlassian.net) Our Outlook rule is as follows: ...
-
Hi, our company is now investing time on the Assets module and I have been busy building Object Schemas / Object Types etc. I have now got to the point where I am trying pull through a value from As...
-
Hi Everyone, I'm trying to minimize emails notification to our customers and want to keep just 3 notifications - Issue created - New external comment added - Iss...
-
while im deleting my account this what im getting. You can't delete your account Your account can't be deleted because: Your Atlassian Account is listed as the primary billing and tec...
-
I have an automation rule to create a ticket on the 10th and 25th of each month. This works without issue. If the 10th or the 25th of the month falls on a Saturday or Sunday, I need the rule to fire...
-
Hi, We have two different instances of cloud. Now my requirement is i want to copy the project from one instance to another instance of cloud, without removing the data from Destination ins...
-
Hi community, in Jira version 9.4 with Jira Service Management 5.4, the shortcut "m" for opening the comment dialog works only in the projects without Jira Service Management. Also the link addit...
-
Hello everyone, I would like to know about KPI Report application. I have reviewed many applications but i need to know about one function which need to our organization. In KPI Report app i need ...
-
Hoje utilizamos o JIRA SOFTWARE Free e gostaria de migrar os dados para JIRA SERVICE, como devemos proceder ?
-
I want to send email to all people who is in the project customers,when my company has any new information. I tried to select "All customers involved", but it doesn't work for me.(p1) At first I th...
-
I am trying to figure out a problem that a few of our clients have been having with their customer portal. One example: There are around 30 knowledge-based articles showing on the main page o...
-
Hi, We're using Jira Service Management for our customer support. I want to hide the assignee name when customer notify via e-mail(already done) or portal access. Customers shouldnt see the ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 28 | |
| 10 | |
| 5 | |
| 4 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| 16 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |