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Jira Service Management
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I'm try to lock all the fields when the status of the CR is transitioned to CLOSED. I'm using Automation rule to update the Actual End date, but it fails with the below details. Unknown fi...
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We install JIRA SM DC 5.4.2 on centos7 use trial license. https://www.atlassian.com/software/jira/service-management/download-archives Then create a IT Service management project with demo ...
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Hello my team maxed out the 30 SLA limit, Does requesting additional SLA goal to JIRA support requires payment? Thanks
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is it possible to add more SLA even we reached the 30 limit? what are the ways to do it?
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Can customers 'Request Participants' when creating a ticket / issue? If yes, how do I add this functionality.
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I would like to add a different slack workspace for jira service management using the assist app, however when i go into chat in project settings it says i cant connect to a second slack workspace. ...
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I want to do the Domain verify, but another company is using .mydomain.com and @.mydomain.com how do i get around this? --Jeff
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We have Service Desks we support and there are times when a customer record is created with a incorrect email address. There are times we try and communicate with a customer at the bad email address....
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I'm trying to setup automation for a scheduled issue using Automation for Jira. Within the body of a text field, I would like to reference a future date, the first day of the next month. How can I wr...
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Hi, There are some fields that I'm using to do some logic in my Service Management project. I would like these fields to be set at creation (using scriptrunner, element connect and this alre...
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Which options do I select in the Atlassian Support portal in order to ask questions about the integration for MS Teams? It doesn't seem like it falls into any of the categories, but maybe I'm just m...
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I need to switch a task automatically from one sprint to another depending on the last edit date. I'm new to jira and I'm not sure how to automate this process. ex.: I need task 1 to move fro...
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We are getting ready for our go-live of JSM Cloud and will be leveraging Confluence Data Center for our Knowledge Management. We have the Application Tunnel and links setup. Does anyone have i...
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I cannot seem to get emails to consistently run with the automation as outlined in this support article: https://confluence.atlassian.com/jirakb/using-custom-mail-handler-aliases-to-route-incoming-r...
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Hola actualmente estoy haciendo un regla en jira que cuando pasa de un estado a otro necesito que cree un nuevo ticket pero que este tenga informacion en textos sobre todos los enlaces, por ejemplo: ...
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Hi, I've looked in to this before but hopefully someone has figured out a way to do this in the meantime. I have several imports going in to the same objectType and would like to be able to speci...
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Dear All, I am part of venITure Sales TR team and ı always connect to my.atlassian.com with sales' mail address. When ı try to login with sales@veniture.com.tr account, it's directed m...
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Hello Team, I have connected both: [WhatsApp connecter for jira] and Facebook sender via Twilio account, I have two question: 1- How to configure the reporter field that is coming from [Whats...
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We want to be able to add links to Confluence pages within our JSM Articles, but whenever we do Atlassian messes with the URL to add some parts that tries to open the page directly within JSM, rather...
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How can I change the billing adress ?
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Hello everyone, as a Jira Rookie I am currently experimenting with certain workflows and I stumpled over the current issue: In the Create-Transition of a workflow I implemented a Po...
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Hello everyone, could someone tell me where to access this section of JIRA Servidesk, to edit it? Thank you very much! The report arrives by email
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Hello! I'm a junior QA working with games made with C# :) I'm trying to implement automatization to my test. The problem is I don't know how to link Jira/Xray with Microsoft Visual Studio to automat...
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I would like to create a new Automation Rule: the Story will be closed (Status Done) when all Dev/QA Stories linked to that story are closed. is it possible to create this rule?
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Hi everyone, We have 2 projects with different email addresses to receive email requests. If a customer sends a single email by adding both the project email addresses in To list, will Jira create...
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