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Jira Service Management
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I have a task for a new project, and I am trying to wrap my head around what would be the best practice for setting up the following: - A user will create a ticket in this project and select...
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I created a custom field that links to Jira Assets and then added that field to my Issue. I can't figure out how to update that field using Automation with a specific record in Jira Assets. It is not...
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Hi All, I don't know of a "Deployment" API specifically for JSM to allow a 3rd party CI/CD tool to send deployment information to JSM. The deploymentApi in Jira requires a Jira ticket ...
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Hello, I habe configured some object type with following attributes (among others): Id Name Description Type Type Value Additional Value 2...
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I have Request types with People fields but I don't see how to link the People field to the forms. I'm using a Team managed project.
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Hi, I'm configuring the Jira Service Desk for my company. When an user raise a new request from the portal, with an automation or something else I would like to add as watchers all the users that bel...
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Good morning, We're attempting to use Groups to Load Balance our issue assignments with Automation for Jira. It is assigning all issues to one of the members of the group and none to t...
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I am trying to get all the issues in project X updated after date Y. I have trued below api but it does not respect the passed date and returns default 50 issues. baseurl/rest/api/2/search?jql=p...
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I have an Asset that pulls in a list of supervisors for all employees. The filter works fine and on the customer portal the dropdown only contains the supervisor name. I would prefer that...
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Is it possible for the requester/service desk customer to transition the status of their created ticket?
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Does the 'Watch issue' option trigger the same notifications as it did for the ticket reporter? Given: Someone created an issue and I want to be updated on the ticket changes, if I select 'Watch iss...
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Hi all, I'm currently creating a new form and want to add conditional sections. It becomes more clear with an example: - the first question has 4 answers (A, B, C, D) - based on answers B, C, D, m...
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Hi, Currently able to pull reports for only one year, which is from 09/03/2022 to 08/03/2023 Need data for 2022 & 2021 Is it possible?
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Exporting Tickets to a CSV File and importing into another JSD. Will I Still get comments included??
I've been told, that for comments (underneath an individual Issue/ticket) there is a separate process ??? Is this correct Any Advice always welcome. Thanks
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I am using Jira service management cloud version. In every project, I have a unique custom field which has a common part in its name with all the other versions of the custom field. In my example, I ...
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Hi, Need to change the priority in bulk, how to add it?
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I'm using custom Cascading field in Jira Service Management request form in the Jira Portal. Is there any way or workaround of using the Cascading field informationto expand alternative fie...
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how to rename existing issue type in jira for a project, when the existing issue type is also used by other projects issue screens. I just want to rename the issue type name used only to my project ...
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Buenos días: Estamos trabajando en una versión trial de JSM. Una vez que se ha conseguido la versión de pago, ¿es necesario migrar a un nuevo site en la nube? Muchas gracias por adela...
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Hi, For a few day now, i cant add Yopmail user in my cloud instance. I got the message " Email is blocked" I had Yopmail in the approved domain list, but it doesnt change any...
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In add organization field i am getting all the organization value to choose but i don't want to view all the details. Is it possible to do
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Dears, I have JSM and Jira software and I have three types of projects Service Software Business I want to ask about business project license count from which Jira app it is de...
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We are currently working on applying a new policy and we want to implement it on Jira, and I need guidance on implementing it The policy is when any request is submitted directly, the ticket is sent...
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Hi! I've been asked if in forms in Jira Service Management have a log so I can see all the changes a form had. Is there a way to get that info? Thanks
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Hi, I have created my own portal groups and wanted to add some description for each of them. I have got three Portal Groups by the name of "An Enhancement Request", "A Service Request", and "An Incid...
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| User | Count |
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| 25 | |
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| Subject | Author | Posted |
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| 8 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |