Can't change help center banner image

[Kelly Tucker]

Good afternoon,

I'm trying to modify our help center to match our new corporate branding that's just been implemented. I want to add a banner image that is in line with the branding but every image I try to upload gives me this error message.

Can anyone provide any help on how to get around this, or tell me if it's purely a Jira server issue that's beyond my control?

Thanks!

[Brant Schroeder · Accepted solution]

@Kelly Tucker 

Have you tried a different browser or clearing your cache?

[Kelly Tucker]

Thanks Brant! Don't know why I didn't think to try a different browser, but that worked :D

[Brant Schroeder]

@Kelly Tucker is probably just a cache issue on the other browser and clearing it should fix the issue.  Can you accept the answer to help others.