I want to create and automation from a service project to a project board

[Joshua Tieck]

I have an IT service project but I want to create an automation to create duplicate tickets in another project which is a project board. I can't seem to figure out the json ID to use to put the newly created ticket into the "backlog" on the project board.

[John Funk]

Hi Joshua,

You don't really put tickets on a board. You simply put the ticket into a status. The status is mapped to a column on a board which tells it where to show. The board is really just a view. 

So, when you create a new issue, it will go to the first status in the workflow associated with that project and issue type. Typically that is the Backlog status. If the new issue not going there, it must be that there is another status for the Create transition. 

[Joshua Tieck]

Hi John,

So I tried sending it to that project(status) but since it is from a service project to a business project it wasn't showing up in any of the columns. I assumed backlog would be the default. I've had success automating a service project to duplicate in a software project by giving the sprint ID (I used the json code for particular backlog sprint). However I wasn't sure what the json code for the backlog status is/would be in a management project.

[John Funk]

The Backlog status is usually not on the board. You have to click the Backlog section.