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Form radio choice "other" New option... field hidden in submitted ticket

Form radio choice "other" New option... field hidden in submitted ticket

When a customer selects "other" they are given a field to submit details. That field isn't viewable when we open the ticket. How do I view the comment?

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Do you have a question about this? A statement of what is happening is not really a conversation starter?

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How do I view the comment?

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Like • like this

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If it is is the form attached to the issue, then you will need to open the form to look at the comment.

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Like • Sayed Bares [ServiceRocket] likes this

The screenshot above is from the opened form. When we try to view the comment, the red crossed circle appears.

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https://jira.atlassian.com/browse/JSDCLOUD-12842

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Like • John Funk likes this

I have voted for it as well.

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