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Service desk portal Uncaught Attribute 'createdDate' does not exist

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July 6, 2023

Good afternoon!
Faced with this problem, if from the portal click my requests, then there is an endless download and the browser console writes: Uncaught Attribute 'createdDate' does not exist, despite the fact that the field itself in the system is. Did reindexing, did not help. Also reinstalled the service desk module itself, but it did not bring results. Please tell me how to fix this error?

Service Desk v. 5.9.1

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January 10, 2024

We have similar error with Jira Service Management 4.22.6:
Uncaught Attribute 'updatedDate' does not exist.
Customers cant load page with their tickets. Also did reinstalling/reindexing, nothing helps
photo_5258038048145396386_y.jpg


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January 10, 2024

Fixed by adding sd.customer.portal.modify.request.columns.disabled variable to dark features.

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