Hi @Лиля - Welcome to the Atlassian Community!
All - there are active incidents going on with Jira being down. You can follow here: https://status.atlassian.com/
Hi @Лиля
I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-893275
Since you are not a site-admin, I also added your site-admin to this request. Our support team might need data access to investigate the details here further.
Regards,
Andy
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