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Jira Service Management
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Hello, we have a legacy automation that sends out a comment to the reporter of a service desk ticket, but it does not include a hyperlink to access the ticket. Below is the message sent to the report...
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Hi there! I create a Jira Service Management automation, so that I have the breach time of one SLA copied into another field of the issue (due date in this case). I use "Field value changed" conditio...
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Can the Insight permission for creating a new object be separated from permission to edit an object?
In our upcoming implementation of JSM Insight there is a desire to provide permission to some users for editing the attributes of existing objects but not to allow them to create new objects. T...
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I have a form I want a costumer to fill out, which then creates an issue. However to continue afterwards I need to set a new status for the issue. This status should not be accessible to the costumer...
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Hello, I would like to make an automation to change the status of an issue 10 min after it is created. Any idea how to do it?
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Hi, I'm wondering if there's a way to open a specific URL instead of a form when selecting some specific request type. Here is what I need to do. For some request types, there is no form to fill b...
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When I am in basic search, adding criteria and in this criterion i have a choice of options to choose from (fields that I usually choose in the other place in jira). One of such multichoice is missin...
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Hello, some customers are having problems accessing our portal. When they try to access it they get a 401 error. I can't see in the settings what is blocking these clients. Thank you in advance f...
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I'm trying to do AWS Security Hub - Bidirectional integration with Atlassian Jira Service Management based but after following all the steps, I'm having trouble on the JIRA side. test connectio...
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I have a question regarding asset management. What exactly is the most useful way to run the asset discovery tool? Does an instance of this tool need to be in each vlan? Is there a possibility of Vla...
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Can some let me know how to configure SSO for customer portal for internal company users, how fast the guides i have found is referring to the old dashboard and that super confusing.
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Is it possible to somehow add my filtered information into portal site. All my timings are different and all of them depend on organization. I want to pass this information so ...
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We have an Insight field that no longer returns results when typing on it. But it shows results when accessing to the values with the magnifying glass or when opening the drop down. It is just typin...
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When i am trying to send a web request for GET request for the user when i logged the response there is a body is empty how to resolve it ,How to get the user from the WEB request
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Hello everyone. I have a question regarding creating some kind of a dynamic Confluence page, which is linked to ITSM. By now, I have created a "Change tracking" confluence template,...
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Hi, today I saw the changed Assets view and had trouble to find statuses for my objects. I found out that I have to define the relevant statuses for an object type. I'm quite sure that this wasn't n...
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Dear Sir/Madam May I know is there a setting to disallow ticket to resolve if a field still not update? As example, ticket cannot resolve if the value of Department field is Unknown. It can be reso...
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Hello, I have been looking for how to edit a field through the jira service management api with the following api PUT /rest/api/3/issue/{issueIdOrKey} and the following body in the request { "Upda...
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When trying to export Insight Object Schema, I got this error below from the log: 2023-04-18 01:45:48,568 [Thread-14127] | Error when exporting object schema and objects, object schema id: 1, Error:...
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I have an Epic that is still open, and in an unresolved state However, when I try to add a new task/ ticket to that Epic. I can only find it by selecting "Show done epics" A...
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We notice sometimes an external customer replies to their ticket and their reply is internal. They do not have a helpdesk license. When this happens it doesn't trigger the status to change to "Waitin...
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Is it possible to auto assign an organization based on email domain? Where the user is newly registered from an email domain that is not known to us User self registers to our JSM JSM identifies ...
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Is there a way to fetch user email address? I am aware of the recent changes regarding this because of the GDPR, but from the settings profile page I see: And still even as Admin I am u...
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I have created a form in Jira Service Management that creates an issue in a project for use by licensed users only. I want to capture the licensed user (a team member) who is entering the form, but ...
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Team is there anyway to set Out of Office settings in JIRA dashboard pls advise thanks
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