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Jira Service Management
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I have some projects and now I'm giving my link (url) to clients, I configured it so that when clients access it for the first time, they don't have permission to any project. The question is, now...
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How can I find SEN number of my Jira account
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A user that is memeber of the project is sending service requests but they are not appearing in the unallocated queue or bouncing back. Where is the log so I can see the mail arriving and any errors...
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Hello, I have an issue in Restricting Priority Field in Jira and only few users should be able to change the priority. How can I do it ? can someone help me here.
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Hi! We're having an issue with Jira projects notifications. All admin rols are receiving multiple notifications through email for every change on every ticket for every project. This is somet...
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Hi All, I'm trying to find a specific comment that has a number in the comment text. I have used the below, and it works fine, but the problem it retrieves all the matching text comments, what I wan...
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Can we move move ticket when created based on the domain or organizaton?
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Hi all, we are currently discussing about the setup of change management and I'm interested in your opinions. We are using Jira Service Management (Helpdesk, mainly for Service requests and i...
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Hello, In my JIRA service Management JIRA tickets when created getting assign to Project lead, I want to remove that and keep ticket in unassigned status to do it Manually. Please suggest se...
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Hello, In my JIRA service Management JIRA tickets when created getting assign to Project lead, I want to remove that and keep ticket in unassigned status to do it Manually. Please suggest se...
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Hi, we use rest api 3 to update some custom fields on issues. Sometimes, we see in the issue history that the API user has changed the assignee too, but out API call doesn't send assignee fields (w...
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Hi there, in order to get the lead of a component used in an issue, i managed to build a manual test automation that sends a web request following this guide Automation for Jira - Send web request ...
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Hello everyone, Today turned up issue with App "Personal checklist" All templates turned up description in open HTML Code - please see screenshot in attachment Also i can say that this issue touch...
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Hey 👋 for some use cases, we need to have the creator of an issue beside the reporter information. I added the field to the request type view in the context section, but it is not shown at all on ...
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We have an old automation, it needs to be transferred to the new automation, but I can't find it. What happens in the background is the following: Ticket is cloned to the support board where our deve...
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Hi All, We have a set automation for the project which say that: If the Field has a specific value than every time the other value ( called State) is changing - duplicate tickets and lin...
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Hi All, I connected existing emails with unread emails to JSM I created. It seems the jsm is only processing new emails and not old unread emails. I follow this guide to try: https://confluence.a...
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Best read to understand if and how we can move projects and workflows, all related to Jira projectrs from one activeJira to another active Jira ( inside the company). We wasnt to know if there ...
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Need help to create HTML for sending in the email notification /organizing tasks fields into a table
Hi All, have a created an automation to update a peros by ermail about the tickets which warranty will expire in 45 days. when this email notification is sent , I wan t it to send a pers...
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Hey, When a customer reopens a closed ticket, the default popup window prompts them to provide comments or additional information about the reason for reopening. Is this popup window support adding...
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Hello You want to have service desk agents receive all cases and a technical support agent that attends only the tickets that are assigned to them according to the group to which they belong and can...
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Hi, I've created an automation that helps me to update the 'Component' field on child issues if it's changed on the parent one. But it works only in 2 levels of hierarchy. Parent |---Child ...
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I have a JSM Cloud Team-managed project. I have a request type with a form linked to it, so my customers create issues via the Portal by filling in the form. Our workflow is that after the for...
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All actions of issues hit by JQL queries in schedule automation cannot be processed. However, if you run it again, the actions of the issues that were not processed will be processed, and as a result...
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Hi, We're working with a new team in Gladly and for whatever reason when we do a first response on our tickets the SLA isn't being fulfilled - what are the reasons as to why this would happe...
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