Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello! I'm wondering if it's possible to break out and separate the different portals/Service Desks within the Atlassian Assist Slack Bot. So instead of having one Atlassian Assist bot ...
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Hi everyone, My use case: A customer has emailed a new ticket to your service desk (or used the portal). Another person replies to the ticket emails (or the customer has used another email addres...
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Is it possible to clone/duplicate one intake form one project and move it to another project?
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Hello, I have Jira on cloud with a few different products. For the whole company, we have 50 users. We also have some add-ons, but we only need a few people to have access to these. I have used the ...
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Hi, I created a custom field that I want to add to a project. When I'm attempting to add to Request form, I get the 'Fields unavailable in the issue view - these fields will not be available in...
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I have the following requirements and can't find best practice. I only want to set this up once and be scalable. Scenario: Internal site Use: To be used for service issues and knowledge base docum...
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Hi I want to be able to see my tickets using the epic filter. However, i dont see this filter in my board This is the filter that i want to add (im using a company managed project a...
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Buenas tardes comunidad. Estoy teniendo un inconveniente con la integración de Jira con StatusPage. Paso a comentar: Teníamos un tablero de proyecto de software y el mismo tenía la integración de...
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So, I have this automation where if there is no sub-tasks present then it will create a sub-task TEST. But I need help with, how can we create a sub-tasks "TEST" once even though there are multiple s...
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I am searching for Log Work in a team-managed project, but I can't where is this?
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Hi, we are using the free version of Jira software (Cloud). I have admin privilege in our organization, and we have created a service project. I am also in the Service Desk Team. I can see on...
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Hi there, I installed the Widget Service Desk on my website and all works good. But i need to display all request types by default on the widget page. Now: i can see the CTA ...
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We have custom styling on our customer notifications. Outlook desktop seems to default it to the generic. Does anyone know the reason for this? Is it because it is coming from an external email. I've...
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I'm looking up smart values using the find your smart value feature, but can not replicate the box when I highlight one. For example. The "fields.priority.name" shows at the bottom when...
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When I receive JSM notifications internally to my email the custom styling does not keep the formatting on outlook desktop I've tried verifying the email and it still doesn't work. Does the de...
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Hello. I have problems combining two automations regarding on same field and on same event. We have an SM Automation based on "Issue creation". If value "X" is selected in custom field, then auto...
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Hello! I want to see tickets that are past their due date in red, I have a company managed project, but all due dates look the same. I used to have a team managed project and the due date l...
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We run a telehealth division and provider our clients with the hardware needed to perform their assignment. Previously, the tracking of the assets in terms of who has it, where is it, when is it due ...
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We have recently started using an object schema to create a business service catalogue. I was wondering if there is a way of getting this to display on the customer portal to display the catalogue cr...
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Is there a way to adjust the Transition list within Jira to only show the transitions and not the statuses. I have a few ALL transitions and people keep clicking on them since they don't show t...
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How to attach document or file as an attachment when creating ticket in JSM using REST API’s we have a requirement wherein user want to use whatsapp as an interface to raise ticket and when using th...
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How can we utilize Atlassian Intelligence for measuring our deployment rate for change request under Jira Service Management Project
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Hello there, We're exploring the possibility of utilizing Atlassian products in our company and I was wondering if there's an easy way to integrate our existing JIRA site/page, with Atlassian Servic...
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Hello, How can I change my settings to a User Auto Sign Up? Thank you!
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Hello, Its possible to export my service project data into sheets? Thank you!
Related collections
Atlassian Community Events
| User | Count |
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| 18 | |
| 7 | |
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| 4 |
| Subject | Author | Posted |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |