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Jira Service Management
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Hello, How can we add the fixVersions field on linked-issues section on a issue-detail? This to avoid an extra click to the linked issue to know the fixVersions. Automation rule is not poss...
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I want to hide the issue type selection on the creation of tickets. In my service desk, issue type is tied to the requests type and so this field is not present. I want the same type of ticket creati...
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I'm adding a list of customers to an organization, but some of them are already added to the organization, will these users already added to the organization receive the email invitation? if so, is t...
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Her everyone! 😌 I'm trying to create an automation in Jira that will track the number of days an issue has been assigned to an assignee in a custom field. I've been able to create the field, but I'...
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Bom dia Comunidade, Gostaria de saber se há como alterar o layout do portal, como botões personalizados, disposição dos campos, menus, etc... É possível alterar pelo lado do agente tbm?
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I'm attempting a text search to see if a domain name has been requested for a blacklist. The domain is included in a recent issue. I need to find the original request to blacklist. I attempt...
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Hello, I need to set up a new set of priorities limited to one project, but in Settings>issues> Priorities, I am not able to see the priority schemes. Are there any limitations to the standard...
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Hello everyone! a question, is it possible to synchronize JIRA's automatic issue assignments with Teams, and at the same time to read Teams statuses so that they are not assigned when agents are abs...
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Dear community, You see the email body title for the automation below. I cannot see the assigned person in the e-mail. what would be the reason? Is there a problem with my article? Call Date: {{i...
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Hi friends! We're currently in the process of creating an asset management system via Assets to keep track of our customer installbase. We intend to use the assets QR codes as l...
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Hello, I'm trying to configure the portal to make it easier for our users to use. I know JSM has the "External resources" but there doesn't appear to be a way to say I want this showing at the top ...
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We have a requirement like only on checking the checkbox of custom field, other multiple user picker field is to be enabled. How can we achieve this?
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I have a good number or records that are pulled with this automation. I cannot find a method to sort the output numerically low to high or by due date. Please help {{...
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We need to add validations for the custom date field in the issue create screen. How can we achieve that?
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In Jira software management, I have a plan (advanced roadmap) that shows a filter (=all Epics with a specific label). I would like to see the progress of these Epics by seeing the child issues deliv...
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Hi Folks , I need to create recurring task like Month 1 , Friday 1 : Task 1 Month 1 , Friday 2 : Task 2 Month 1 , Friday 3 : Task 3 Month 1 , Friday 4 : Task 4 Month 2 , Friday 1 : Task 1 Mont...
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Hi there, This is a strange case but our customer has decided to convert 12 JSM projects to JSW to avoid paying for the agent licenses when they migrate to Cloud. I am assuming it wil...
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Hi, I am trying to set a custom field (Assets object) using Jira Automation. The custom field is configured as Multiple = True. In Jira issues I can select multiple objects in this custom field. I...
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I have recently setup a service management desk, i have a few request types were i am trying to add an approval step into their work flows, i have somehow fluked it in one request type but would like...
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Hi Together, i have the problem that Jira Service Desk puts all request participants of an Request by Email in BCC instead off cc. Thats a bit Confusing for the Customer. Is there any setting i coul...
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Hi all. I have been tasked to document the configuration of our project in JSM - documenting workflows / automation etc. for change management reasons. I know this question has already be...
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Salut, hier le TXT n'était as valide, aujourd'hui plus rien ne fonctionne Les entrées sont bonne, vous auriez une idée ?
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My colleague Lungile Motsweni is unable to access Atlassian applications. Please advice where I can raise the issue. We are working on very high priority deliverables and JIRA access is very much n...
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Hi all, Strange thing happened. I created several custom fields for our new project. All is working well, except for 1 field = Resolver group. I cant seem to add it to the Issue view in the configu...
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¿Puedo crear varios centros de ayuda en un mismo proyecto? Tengo un sitio Jira Service Managment con 2 proyectos distintos y 2 portales (URL) de ayuda, sin embargo no quiero que los formular...
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