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Community resources
Community resources
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Jira Service Management
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Hey, in our JSM, there is a customfield "customfield_123". Clicking it opens a dropdown of elements, from which you can choose one. By using the REST API I want to fetch those optio...
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We are migrating from Server to Cloud. We have done numerous test migrations with different issues each time. It has been an extremely frustrating process with limited support from Atlassian. We are ...
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We have a workflow which has an approval step. The approvers click the approve button via email/customer portal as they dont have access to Jira. As part of the approval, the approver needs to a...
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Hey folks, Is it possible to "invite" the JSM ChatOps app to existing slack channel and make a use of the ChatOps functionality?
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I wanted to know about how to take backup using Rest API or through Script for JSM. I have tried to take backup using python script also though automation rule but it gives an authentication error...
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Hi community! We are looking at moving our system asset management into Assets, but we rather not have to purchase 50-100 JSM licenses only to grant view access of the data put into the items. Sinc...
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How to modify the content of the mail for the email Notifications. Customization on email Notification : 1) Issue created - Summary -Description - Add comment 2) Issue Assigned : - Summa...
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There is a Jira automation we have that it sends out an email notification to a list of stakeholders that the Incident report is done, and it is attached to the ticket. Flow: I attach a PD...
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Hello All, I am trying to create an automation that will automatically assign a ticket to a specific queue if certain criteria match. The way we have it set up is that when a specific ...
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I am facing issue during Jira server to cloud migration related to cloud site authentication. We couldn't authenticate your cloud site Please try again. If this message appears again, contact suppo...
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I am looking for a better solution for the following scenario: 1. request comes via email channel -> Issue type "Email request 2. in the ticket two issues are described - example: change passwo...
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I would like to use asset management via the Jira app. How can I scan and edit assets via the Jira app?
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If i insert comment in a ticket, the customer supported won't be notified, This led me to use an external email to update the user.
523 views 3 0 Deleted user October 4, 2023 -
Our customers want to excel export their requests from service desk. Is there any way to do this?
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We have a requirement such that the date picker custom field has to be displayed in both create and edit screen but in edit screen that field should be disabled i.e it should be non editable. And thi...
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The current view that shows SLA is 00w 000d format. (see right side red box) How we want to view the SLA is the actual time taken as in 00d 00hr 00min 00sec format like how it looks like on th...
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Hi all, trying to get my head around learning JSM. If I have an issue type can I connect it to two different request types. Then on the portal have one request type with a form in it, and another re...
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I've been having trouble with my automation There are two request type with the same status, I am using an if-else case to automate the attaching of different form. I am using this condition:...
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My customer is not planning to use the Organization field at this time and it displays automatically on the intake. How can I hide and/or remove it? Thank you Kim
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Hi there I am trying to change the design of our customer notification emails. In this support page it outlines the steps to take and includes one template option (with the purple banner and smiley...
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I have a customer that uses Pipefy as the first level of support for users and I need to integrate it with my Jira Service Desk to receive the second level of support through integration.
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Tengo una duda, al yo configurar el correo electrónico en el "Protocolo de correo electrónico" no me aparece el protocolo SMTP. Solo me aparecen las siguientes opciones POP SECURE POP IMAP SECU...
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Hi, I have a use case that might be rather complex, so if the approach that I'm about to explain is too complicated and you know of a better practice, please let me know. Either way, here it is: My...
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I am currently working with a customer and she says that she isn't receiving notifications or emails from Jira or Atlassian when we follow up with her in a Jira Ticket. She says that she has notifica...
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Hello, Trying to create an automation in our JSM instance to edit a field that is linked to our asset objects. I set the automation to condition based on simply the request type (all request t...
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