ticket update won't send email to clients/customers

[Deleted user]

If i insert comment in a ticket, the customer supported won't be notified,

This led me to use an external email to update the user.

[Ste Wright · Accepted solution]

Hi @[deleted] 

Is this just one customer or multiple?

If one, I'd get the customer to check their spam box.

If multiple, I'd check customer notifications on your JSM Project first - and ensure these are set up to send emails as required.

Ste

[Deleted user]

Thanks @Ste Wright i'm afraid i'd have to set my account as a global admin of the project. Am i right? in this case i will have to report the issue to the project manager.

Kind Regards

Mario

[Ste Wright]

Hi @[deleted] 

It depends - these could be Project Admin settings, or Product Admin - perhaps contact your IT Team / Support Team internally?

Ste