ticket update won't send email to clients/customers

[Mario Colombino]

If i insert comment in a ticket, the customer supported won't be notified,

This led me to use an external email to update the user.

[Ste Wright · Accepted solution]

Hi @Mario Colombino 

Is this just one customer or multiple?

If one, I'd get the customer to check their spam box.

If multiple, I'd check customer notifications on your JSM Project first - and ensure these are set up to send emails as required.

Ste

[Mario Colombino]

Thanks @Ste Wright i'm afraid i'd have to set my account as a global admin of the project. Am i right? in this case i will have to report the issue to the project manager.

Kind Regards

Mario

[Ste Wright]

Hi @Mario Colombino 

It depends - these could be Project Admin settings, or Product Admin - perhaps contact your IT Team / Support Team internally?

Ste