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Jira Service Management
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Hi, I am using the third-party application, i.e., "Halp" to raise the tickets through Slack. Please let me know how to customize the blank space I mentioned with the red box in the screenshot below. ...
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We are creating a form for complaint handling where the initial poster will assign a complaint handler via a customer field, this will then add the complaint handler to the ticket by making them a re...
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I want to move the entire queue from JIRA service management to JIRA software. Please let me know if there is a way to do so.
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Here is the situation. I have 2 people set up as approvers but I really only need one of them to approve it for the issues to proceed. This is happening. However, fi the 2nd person ...
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Hello, I have an issue with missing messages. Some customers reported they send e-mails for the address deifned globally as jira@COMPANY_NAME..atlassian.net. Those messages are not present in&...
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I have multiple Service Desks,one per customer. I would like to have a separate email address for customers to submit service requests based on their Service Desk. For example, Customer A can email "...
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org.postgresql.util.PSQLException: Can't infer the SQL type to use for an instance of com.atlassian.
I am trying to set up a Scriptrunner script to access external pgsql database. I am using the script console to attempt to execute the following code: import groovy.sql.Sql import java.sql.Driver...
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we have a cascading Field i.e, category and Sub-category when category A-mapped with-sub category B few users will be added to watchers, when category A-mapped with-sub category C then some other us...
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Hello everyone, I´ve a question about the Plugin Mail Me. I´m using Legacy Automation in a JSM Help Desk Projekt, and would like to ask if someone has experience if the Plugin "Mail Me" i...
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Hi Jira Support, User had submitted Jira request and did not received email notification. I had check the email, did not received the notification. I tried create a request able re...
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Hi everyone, in Assets we´re trying to import an external oracle database. In the import screen when i try to check the test configuration i get an "Driver not found"-Error (see image). Whic...
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i am trying to list all issues however getting only 50 results is there a way to get all issues in a project i have tried jql search howevet it is also giving 50 results only , there are more ...
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Can customers receive notifications through the app? Is there another way?
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It seems to me from the latest email We just rolled out the customer role to your organization Tecolote. This is a dedicated product access role that you can assign to users from admin.atlassian.com...
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Hello I would like to know if it is possible to remove/deactivate the "goal" SLA by default. I'm not able to remove or deactivate it from the list and once the 1st SLA is reached then the bottom ...
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Hello everyone, As you can see below, I would like to replace ${reporter} with a variable that contains the reporter/current user email address. Can anyone help me please? Thank you, ...
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Sharing experience where proforma forms stop displaying properly after unknown amount of time with JSM 5.10.1 and JS 9.10.1 while deployed on Oracle openjdk 17.x. https://jira.atlassian.com/...
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Trying to create an automation rule to trigger based on a fields changing, and that value gets added to another user field. For example I have fields Approver 1 and Approver 2, once those get ...
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Hi Guys, I was looking for a way to combat Jira issues when it comes to automations. We have a high flow project with alot of tickets coming in with alot of automations running on these tickets. When...
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...ield.setAllowInlineEdit(true) def fieldId = customFieldManager.getCustomFieldObject(field.getFieldId()) def fieldConfig = fieldId.getRelevantConfig(getIssueContext()) def f...
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When users enter the portal and state that they have forgotten their password, they do not receive a reset link. http://jira.myindaia.com.br/servicedesk/customer/portal/5/user/forgotpassword
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Artificial intelligence is becoming more prevalent in our daily lives, with OpenAI's ChatGPT being one of the standout examples. Since its launch, I have dedicated a significant amount of time to stu...
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I am looking to change some of my company's automations so that they do not need to all be updated if we change the name of the field. This requires using the "Additional Fields" dropdown/input, as f...
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Our company currently uses Zendesk. What's the functional difference between that and Jira Service Management? Seems like there is a large overlap between the two products.
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Hi i've been looking for a while for a way to filter out all attachments in issue and email this filtered list to someone. It basically works when I'm trying to achieve this via automation....
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