Community resources
Community resources
Community resources
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Jira Service Management
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And I use Jira 'Groups' feature actively. There are a lot of groups such as 'A group', 'B group' and 'C group' I created a JSM project and had to manage the customer and especially its orga...
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We've encountered some issue that 1 to 3 user experienced an issue, but upon checking the automation(Auto complete) is working properly for most of our users.
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I am being spammed by atlassian offering me access to jira service management. I unsub'd on atlassian website from everything but trello related emails because I only use trello. I'm receivi...
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I'm trying to create a method in C# to add an attachment to an issue, and I'm getting the error `System.Exception: Error adding attachment: UnsupportedMediaType`. This is my code. public...
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I am trying to add approvers for one of the transitions in the workflow, but if, in one project I have it set and I see Approval step (option to add it) to the transition in the current project I don...
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Hello all, I'm already an admin in the project and I added a new requests type and I called it "Complaint Type" But the view for me as admin is different than what appears to the customer. I n...
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Hello dears, I'm using the free plan service desk, Can I move an organization from service desk project A to service desk project b? Also, if I delete an organization/ or user in the organi...
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Hi All! I've created an automation email that is sent out with the list of lookup issues. {{#lookupIssues}} {{url}} {{summary}}: {{Site Name}} {{Warranty End Date}} {{/}} I want...
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Hi, I'm trying to setup the services in my new Service Desk. I can see that the Services can be linked to Opsgenie, which comes very helpful, however the management/customization of these services ...
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I want to copy a specific detail from the description field of my jira ticket to another field using jira automation. Is it possible to create an automation that is able to copy specific details/valu...
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Hi All! I just discovered that my Jira Cloud site has two fields labeled "Time to resolution." Jira Service Management created both. No other SLA fields appear to be duplicated. Please ...
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I am trying to create an automation rule that is scheduled to run every day an add a comment to issues that ware created 10 business days ago. This does not seem to be possible using a JQL filter (I ...
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I'm curious to know what the timeline is on getting the Virtual Assistant incorporated to the JSM Portal and/or Microsoft Teams.
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Buenas tardes, estoy teniendo un inconveniente con con un proyecto que estoy configurando y esperaba tener el apoyo de la comunidad. Puedo poner de ejemplo lo siguiente: Tengo un proyecto y ...
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Hello, my team has a need to record last communication - either the most recently opened ticket or most recently responded to ticket - per customer Organization. I currently have a customizatio...
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Hi All, I've created a new "Team" in "Teams". And I was able to add members to it. But there is 1 person I am not able to add to the team. I keep getting the error message below. I am unable t...
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Hi together, I have a rather large list of options that I want to be displayed as a drop-down list in a custom field. This all works great, but I'm wondering how to import a list of 60 values. I w...
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Hi Community, i´m a beeginer JSM Admin and i need help to create an automation. Steps for the automation: - Schedule: Create an issue once time per year (birthday date, i used a Cron expression). ...
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We have clients who will cc our service email, but these emails are not ending up in our queue. Is there a setting I can change so that it will? Or do we need to direct our clients to make sure all e...
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Estamos iniciando o uso da plataforma, para tanto, gostaríamos de poder realizar a importação dos cadastros de organizações e clientes em lote.
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Hi folks. I need a post function to set the Reporter to the currentuser when they CLONE an issue from template tickets I have created. Something like:  ...
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When I click on Xray Document generator from three dots after filtering the issues on which I wan to generate report, I get error message something gone wrong. I have attached the screenshot here. P...
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I created an automation with 2 steps 1. When: Issue Created 2, Then: Add comment (will just add some random comment) When I try to create a ticket from the portal, it doesn't seem to run. ...
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Hello! I'm setting up portal in JSM for my organization and when i did the initial research, i added "learn about" and connected knowledgebase articles to it. Now, one month later, i cannot remember ...
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Hi, I am using the third-party application, i.e., "Halp" to raise the tickets through Slack. Please let me know how to customize the blank space I mentioned with the red box in the screenshot below. ...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| 15m ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |