Jira Service Management

Somos varios departamentos utilizando jira, departamento de producto , dep. I+D , Calidad , operaciones , en un futuro seremos más. Entre nuestro trabajo diario una parte es un flujo compartido de l...

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• jira-service-management
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Hi Guys, Just a quick question.... where or how can I add columns in the excel generated from "view all issues"? Is there a way to modify this feature? For example, I want to add a request type in...

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• jira-service-management
• jira-service-management-cloud

We have a customer who switched off notifications for JSM ticket and we cannot find a way to switch them back on?

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• jira-service-management
• jira-service-management-cloud

Suddenly Service desk team unable to see service requests in Jira service Management portal.

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• jira-service-management-cloud

Is it possible to have a chart, where time is displayed on the Y-axis And Jira closed tickets on the X axis; want to present the resolution time of the tickets. Is there an option to have such a ch...

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• jira-service-management
• jira-service-management-cloud

조직에 속한 고객들은 같은 조직의 고객이 생성한 티켓에 접근이 가능합니다. 하지만 보안 상 중요한 내용이 담긴 특정 티켓은 접근하지 못하게 해야합니다. 방법이 있습니까?

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• jira-service-management
• jira-service-management-cloud

Hi, I need to make a table of transitions and it's conditions currently I'm using scriptRunner I've got transitions by def transitions = workflow.getAllActions() but how to get condition so I co...

• jira-service-management
• jira-service-management-server
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Hi all, I set up an incoming mail handler service for our new JSM project. But I could not find where I could update the schedule of it from Settings > Advanced > Services. Only optio I can se...

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• jira-service-management
• jira-service-management-cloud

Hi, Let's say I have two Asset type Custom Fields: I select 'Application A' from the first field, and then I want the second field to only show Assets that have a relationship with the 'Application...

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• jira-service-management
• jira-service-management-cloud

Good Afternoon I am hoping you can help me –   I am attempting to add a visitor request to JIRA and I keep getting stuck at the below – no matter what I enter for internship supervisor it won...

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I'm hoping someone is able to see something that I am clearly missing.  I have a workflow that I don't want to transition to complete if the field "NDA required" is yes and the "NDA attached" fi...

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I'm trying to get a custom_field value label. From the table  issue_multiselect_history I'm able to see my value (107) But I cannot find it in the table  field_option Therefor...

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Don't know how to resolve this but I'm being chaotic and placing my grievance through Atlassian. I've been invited to multiple project recently and I have no way of removing myself from the projects....

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• jira-service-management-cloud

Hi, I need to create a simple service management project with two stage approval process. What should be the next step once a project is created in Jira instance? Like to create the Request type firs...

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• jira-service-management-cloud

Hi community, i have the next request: I need to create a list of automations to comment on the issue (as a reminder) every certain number of days (5, 7, 9, 11, 13 and 15) to the client. For exampl...

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Im trying to change the name of the project and the name doesnt change  

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• jira-service-management-cloud

I have more than 20 to 30 duplicates asset, but I have deleted all duplicates assets. But I do not know how to prevent that and make sure that the duplicates asset will not come in the future. &nbs...

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• jira-cloud
• jira-service-management
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Hi Team, Can anyone guide me-- How to make Email field as required in Issue collector(Jira Data center)   Best Regards, AK

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• jira-service-management-server

Hi there,  I am exploring the possibility to create a two stage onboarding form. We currently use a single form that is filled in by HR. Once completed, it triggers the creation of several tick...

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• jira-service-management
• jira-service-management-cloud

HI, I use google forms and want Jira automatically create an issue with answers. I tried IFTTT but they create an issue only with 5 answers, but i have more in google forms. How can i realize this? c...

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• unknown-hosting-type

Hello, community,   I am trying to export project issues into Google Sheets using Jira Cloud for Sheets.   but I am getting an error The value 'CNT' does not exist for the field 'p...

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• jira-service-management
• jira-service-management-cloud

Hello, I just want to know how to export assets data. I have multiple schemas, object types, objects and i want to export same data. Not able to find export feature in assets. Can you please assist ...

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• jira-service-management
• jira-service-management-cloud

Hi    I getting error while adding projects to automation rules and the scope was multiple projects scope. I already more than 50 projects in one automation rule, now I am trying to add n...

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• jira-software-cloud

initially, Issue key are set to IT + sequencing number. I want to set my Issue key to  IT(Primary key) + (today's date) + sequencing number.

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• jira-service-management
• jira-service-management-cloud

Hello Community. I am now using service management free plan. I would like to supervise all the statuses of the service requests and I don't want any issues not being solved for more than 7 days, how...

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• jira-service-management
• jira-service-management-cloud