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Jira Service Management
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I have more than 20 to 30 duplicates asset, but I have deleted all duplicates assets. But I do not know how to prevent that and make sure that the duplicates asset will not come in the future. &nbs...
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Hi Team, Can anyone guide me-- How to make Email field as required in Issue collector(Jira Data center) Best Regards, AK
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Hi there, I am exploring the possibility to create a two stage onboarding form. We currently use a single form that is filled in by HR. Once completed, it triggers the creation of several tick...
434 views 3 0 Deleted user September 5, 2023 -
Is there any way to send google forms answers to jira work management and create an issue with answe
HI, I use google forms and want Jira automatically create an issue with answers. I tried IFTTT but they create an issue only with 5 answers, but i have more in google forms. How can i realize this? c...
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Hello, community, I am trying to export project issues into Google Sheets using Jira Cloud for Sheets. but I am getting an error The value 'CNT' does not exist for the field 'p...
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Hello, I just want to know how to export assets data. I have multiple schemas, object types, objects and i want to export same data. Not able to find export feature in assets. Can you please assist ...
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Hi I getting error while adding projects to automation rules and the scope was multiple projects scope. I already more than 50 projects in one automation rule, now I am trying to add n...
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initially, Issue key are set to IT + sequencing number. I want to set my Issue key to IT(Primary key) + (today's date) + sequencing number.
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Hello Community. I am now using service management free plan. I would like to supervise all the statuses of the service requests and I don't want any issues not being solved for more than 7 days, how...
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Hi, I would like to create a custom field, which is the contact number on JSM Portal. Is there any field type to entry only numbers up to 10 digits only. Thanks in advance.
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Hellou everyone. The customer prospect wants to migrate their historical tickets and current customer information to JSD, the current tool they have is Service Management Service Desk CA bro...
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I created a custom field called Park & Resorts in my JSM queue, but I'm unable to sort by it. I would like for my agents to look and the queue and be able to support their designated location. An...
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When we click on the execute button , a blank pop-up window will appear.ebru
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Dear community, I have a question about JSM Do you know if it's possible to implement a YES or NO button in the "Resolved" notification? And when the user selects YES, the "Resolved" status changes...
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Hi togheter, We want to hide the "click to add comment" option in the UI? Is there a way to do this, via JavaScript for example? Best regards DG
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I want to create a rule for when the issues is created and the Affected customer is filled out it auto populates the Organizations. How would I do this. Thank You
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We are wanting to link updates to a Jira board ticket to our Service Management ticket. In the example, we have a standard user (Bob) raising a ticket that requires a system change. The Tech on the ...
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Please I need help on how to set up the deployment frequency report in Jira. Most especially connecting your source code management and ci/cd tools.
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How can I set up Jira hubspot Integration for customers without allowing them have access to my internal Jira page/account?
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Hi, When I go to customer notifications, (as admin) I do not have option for enable/disable the customer notifications default rules. Some of them are disable like the one in the below imag...
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I have a weekly reminder email sent out via Automation and want to return the name of the IT assignee which is a custom field I've added. The field type is: User Picker (single user) In Jira S...
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Could anyone help me troubleshoot the Jira automation error when using JSON to update a custom multi user picker field? Destination field: "Code reviewers" - a custom multi user picker field S...
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Hello, We have 2 service management projects. Currently, when an issue/task in submitted in project a, we use some automation to also creation an issue/task in project b. What we are trying to do or...
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And I use Jira 'Groups' feature actively. There are a lot of groups such as 'A group', 'B group' and 'C group' I created a JSM project and had to manage the customer and especially its orga...
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We've encountered some issue that 1 to 3 user experienced an issue, but upon checking the automation(Auto complete) is working properly for most of our users.
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