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Jira Service Management
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Is it possible to purchase a few 3-4 user licenses for Jira Premium version to enable asset management while continuing to use our existing standard Jira version for other purposes such as software d...
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Calendar - adding calendar subscribtion shows also my priovate work calendar events in the calendar.
I was asked by a college if it is possible to sync outlook calendar events (specific events out of different events added to the calendar) with the existent Jira calendar. Steps I took: 1. Helpdesk...
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Hi there, Maybe a newbee question but I JSM installed with an Approval proces. In order to get more reporting details we are wondering if there are any schemes (datamodels) available in which the ta...
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I've recently tried scriotrunner and i started to write a few scripts. after a few tries, the behaviour section stopped loading altogether. I am getting this error : Uncaught (in promise) TypeError:...
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We have a JSM instance with a project for engaging with the healthcare sector. We would like to add one or multiple people a ticket/discussion in the same way you forward an email. The po...
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Hi, Why I keep receiving the email from opsgenie@opsgenie.net with subject "Opsgenie access cannot be revoked for --"
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Hi community, We have an approval mechanism in the project. Notifications are sent via e-mail to the groups that will approve. Approval or rejection can be done by pressing the buttons on the incomi...
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Hi all, I'm looking at how we manage customers on our Service Desk. So far I've found 4 different groupings of customers, and I am lost as to how they interact or which one the Service Desk is respe...
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I just want to some clarification regarding transition and automation using issues transitioned. 1) If you're updating a custom field in the post function of a newly created issue does the c...
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Hi all, My business team needs a view/dashboard with all impactful/critical milestones and historical progress on those milestones. I can use JIRA along with confluence as well. Curre...
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I still don't understand how I can acquire the Jira menagment Institutional license. Could you explain it to me step by step, as I'm having a lot of difficulty.
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Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one Please help.
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New to Jira and working in Jira Service Mgt. building out a project/portal for a customer. I chose the It Service Mgt. template but I am NOT seeing the request types when I go through the chann...
275 views 1 0 Deleted user October 29, 2023 -
Dear People, I am really newbie writing workflow. I need a condition while creating an issue.I have a selective dropdown customfield values as A or B. Then I have another dropdown customfield ...
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I have 2 tickets, ends with -2 and -3 (see the screenshot), my question is why the latest ticket (-3) having the earlier time to resolution?
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Hi, I'm new to Jira, I'm trying to access Jira API by trying to get the issue info like below: GET https://mycompany.atlassian.net/rest/api/2/issue/PROJECT-2 Header: Bearer: API_TOKEN it returns...
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I gave someone the Administration role (not Site-Admin) and they are not able to access User Management. I do not want them to have access to billing or even see it. In true Atlassian f...
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I have 2 simple Asset Object types. (1) "Users". This has an attribute of Type "User" to create a link of the currentReporter to the Asset User Object. And a Country Text field, to identify the coun...
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Hi there, I'm new to Jira, can I create an issue through Web API? I need advice. many thanks Win
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We have a requirement to hide the certain transitions in the view screen and these transitions need to be updated through the code. We had explored the option of adding the workflow condition to hid...
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Hi all, I started exploring the Behaviours of ScriptRunner. And I made a simple script to assign the incident ticke to myself if priority is changed to "P2 - High". My first question is... why is t...
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...ET", url, headers=headers, auth=auth ) ticketID += 1 print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": "))) Currently, running t...
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Tenemos la siguiente inquietud. Desde el esquema de permisos estamos dando acceso a los agentes en Permisos de seguimiento del tiempo, para que puedan crear informes y editarlos. Informes desde...
293 views 0 0 Deleted user October 27, 2023 -
Hi, I've designed a dashboard to monitor JIRA tickets failing to meet our organization's first response time SLA of 6 hours. However, the dashboard's data is unreliable because it includes tic...
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Using Automation for Jira: I need to be able to attach a form matching a value in a custom field. The custom field may have 1 or more values and may require 1 or more forms to be attached to the iss...
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