Jira Service Management

How to set the assignee field default value as currently logged user while creating the issue in the create screen

• jira-service-management
• unknown-hosting-type

Dears,   I am creating dashboard using one of the addon's and it include issues from two different projects but the issue I don't want to give some users access to this project I want to give ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello! Is there a way to remove all the tickets on my project and restart the ticket count so that the next ticket I'll create will be IssueKey-1. Thank you!

• jira
• jira-service-management
• jira-service-management-server
• server

I am trying to figure out if we can solve the below scenario: In a restricted portal, customer1 submit a ticket and want to share the ticket with customer2 ,3, 4, 5: - Customer 2 is a competitor wi...

• cloud
• jira-service-management
• jira-service-management-cloud

アクセスが制限された環境とAtlassianのクラウド製品(Jira Service Management)間の継続アクセスをIPアドレスで確保したいと考えています。 2つの環境は双方向でのデータのやり取りがあることを想定しています。 許可登録するIPアドレスについて、以下2点の質問があります。 1. 登録するIPアドレスの範囲について、公開ドキュメントを確認したところ2種類ありますが...

• cloud
• jira-service-management
• jira-service-management-cloud
• language-ja

Hello All I have an automation that is scheduled to run every day at 9am. It runs successfully. If the condition passes it is to write a comment. I have "Prevent duplicates by only adding this co...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey Jira Pros, I have a jira service management project to approve the deployments. The approval works fine from service desk portal and from the issue view of the tickets. But when I am in the ser...

• cloud
• jira-service-management
• jira-service-management-cloud

I was looking for API endpoint to get all the upcoming changes in Jira within a time range.

• cloud
• jira-service-management
• jira-service-management-cloud

Got this status: Disabled Outgoing mail was disabled by Anonymous on 14/Oct/23 5:25 PM. From System Outgoing mail. What do I need to do to get this fixed?  

• cloud
• jira-service-management
• jira-service-management-cloud

• cloud
• jira-service-management
• jira-service-management-cloud

Cannot archive Service Management projects. I am on a premium Product plan, I am an org admin and I've added myself as a project admin with the necessary permission roles. I am able to archive Jira S...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi @ all community members,   we have an Jira DC using Azure AD SSO (Marketplace app: Microsoft Azure Active Directory single sign-on for JIRA) and we got an Problem while logging into an...

• azure
• data-center
• jira-service-management
• jira-service-management-server
• server

Estoy creando por primera vez un panel y quería saber que gadget no puede faltar.  Yo sé que cada panel va con base en las necesidades de cada empresa/funcionario o quien lo vaya a usar,...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,    I have JSM and recently installed Atlassian Assets. I am looking for a step-by-step walkthough on how to set up a field within my Request Type that allows people to select an ass...

• cloud
• jira-service-management
• jira-service-management-cloud

We have a requirement such that Edit button in the issue details screen must be hidden and be available based on the specific role. And this must be done for only one issue type not for all the issu...

• jira-service-management
• unknown-hosting-type

Hi, I'm looking to integrate Lansweeper as a data source for the CMDB (Jira Insight)? How do I actually do this?

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everybody! Would it be possible to implement a plugin or native tool of Jira Service manager, which automatically assigns the issues to a group of technicians and that in turn is linked to a c...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a Service Project where tickets are created in the portal. Agents leave comments for customers and the customer receives those emails. The customer's email replies to those comments are NOT ap...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to change this text on my statuses: I do not know how to change this information, the translation is not correct. I am able to edit the status itself but not the descriptive text in fr...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear All,   I don't know if this is the right place to ask this question but I need a sample document that'll be treated as process requirement mapping document for JIRA Implementation. As a ...

• cloud
• jira-service-management
• jira-service-management-cloud

Сan I get a list of all tasks from jira in some file. I need this because my account has been blocked and I do not know why)

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

...eaderLinkHoverColor":"#3572b 0","nagłówekLinkHoverBGColor" :"#ffffff","logoUrl":"","helpCenterTitle":"Serwis BPSC","sharedPortalName":"Centrum pomocy"},"login":{"allowCookies":true,"e...

• jira-service-management
• unknown-hosting-type

We would like to automatically generate tickets on JSM through Emails, however our IT-security restrictions do not allow us to connect directly to the mail server through IMAP or POP.  Would th...

• jira-service-management
• jira-service-management-server
• server

Hello community, After searching the net i could not find a answer to my issue (or maybe there is no solution?): We have a mailbox where mails getting pulled from by Jira and create a ticket. What...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm a user of Jira Cloud and willing to use Assets - AWS Integration for Cloud   The Data Center version appears to have been released several years ago.   May I looking forward to supp...

• cloud
• jira-service-management
• jira-service-management-cloud