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Jira Service Management
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We are looking to import all our corporate mobile phones from Microsoft EndPoint Manager (InTune) into Jira. I've managed to find a way to do this manually but we are seeing if there is a script or w...
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Hello Team, We have set the issue security based on the organization in our instance. So, whenever an issue is raised from the portal it directly gets assigned to the Invoice Team. When the organiz...
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For Example I have 2 fields Location and states In Location I have to dropdown values India and Ireland and states T.S and Dublin. On selection of India the default value must be T.S and vise versa...
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I work for a multi-national group with several companies and locations. We have created Jira Service Management project with several organizations. Different local teams are providing 1st-level supp...
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I have made a general request master form with several items. Now I am looking to link specific request forms to each item on the master form. Is this possible an if yes how?
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Hey everyone. I have a question. I am trying to create an automation which closes issues which are in the status Resolved or Cancelled for 7 days. I tried this JqL but did not work: Scheduled ->...
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Hello Jira Team, how can i link assets with jira tickets in jira? I would be very grateful for a little explanation. Many thanks Best regards Norbert
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Hello Team, How can we Auto assign the tickets to those who are online in the organization based on the shift timings.(it should not be assigned to the offline member). **Online-people who have log...
265 views 1 0 Deleted user October 30, 2023 -
Hi all, I've been trying to understand aqlFunction() and am unable to figure out why I can't limit the query to a single Schema or Object Type in the aql. Here's the relevant details: &nbs...
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Hi there. I've Expected the result: All the tickets have been created by some Organization that's able to view only specific people assigned, and I want all Tickets that have been created to ...
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Hi there, I have a scheduled task with the following JQL but keep getting Invalid JQL errors “Time to Customer Response“ = breached() and status = "Waiting for Customer" and updated < -2...
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Hello! When we switched to ssl our jira automation crashed. I am attaching a screenshot, when creating automation this error appears: And this error when enabling automation:
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How to disable the View all projects and create project menu for my team with the "Service Desk Team" role?
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Translator Buenas tardes, requiero de su ayuda ya que cree una automatización para que al crear una incidencia con el valor de un campo en especifico a esta se le crearan 6 incid...
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Olá! Gostaria de ter acesso a alguma documentação que registre o uso correto dos tipos de itens vinculados. Quais são os tipos de itens vinculados disponíveis? Qual o conceito de aplicação para ca...
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Custom field creation is failing with error - XSRF Security Token Missing. I have like 1000+ screens already associated with it resulting in this error. I have like 1000+ pages of screens. How can...
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Buenos días, quería saber cuál es la utilidad o para qué sirve la lupa dentro del portal what is it for?
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I've been setting up Daily reoccurring tasks and would like them to populate the desired recipients task list for the next month rather than waiting for it to trigger daily. Is this possible?
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We need to display the last comment added to a ticket in a "last comment" field under the description. We've created the following automation rule: When: All comments Then: Edit Issue &nbs...
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Hi, we have small Atlassian site with 7 users, using Jira software and Confluence. Now, i wanted to try out Jira Service Management. Our goal is, to optimise workflow between IT Service and develope...
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I created a company managed Jira project. Everything seems to be working fine with one exception, no ticket will appear in queues for every user. I have checked permissions, reviewed the JQL string, ...
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I am trying to create a new request type and a form in Jira Service Manager for user requests. One of the field I need to provide is Existing Jira Issue where a user submitting a ticket can look up e...
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Hi, I am trying to find the silent install commands for Jira Assets Discovery from Intune or ManageEngine which ever one is the easiest. Could you please provide any install commands. &nbs...
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I have multiple processes to add approvers to an existing list, but when there are no approvers none of my processes add users to the approvals list. How can I add users to the Approvals list manuall...
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Hello, How to write a script to automate a role when counting issue? I want the letters to be numbered, but not to include the application (key) number. I will be grateful if any...
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| September 9, 2025 11:40 AM PDT |