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Jira Service Management
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We use My Requests Extension for Jira Service Management extension and we want to sent every week excel export e-mail for specific users. Could we handle with JIRA automation or Is there ...
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In my previous blog, I discussed the topic of "Pragmatic Jira Automation: A Governance Approach". Today, I will show you how to define an approver field using Jira Automation dynamically. Defining r...
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Hi - A customer has noticed that when they run a ticket report from the Customer Portal where they have visibility into all tickets as the email IDS were added into the organization that they ...
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Hello everyone here, I am a newbie on Jira Service Management and right now has some challenge on expose Jira version in the email batch notification to end user that why I am aksing here has anyone ...
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Hi Team, need assistance too confirm on this cron expression. I've two to rule to run. 1) 0 0/15 * * * ? * every 15 minutes 2) 0 0/30 * * * ? * every 30 minutes. My timezone is GM...
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We have a group that needs access to all projects in a view only way to review tickets open and historical. Currently - they are all CUSTOMER ONLY roles - mistakenly/historically set to take u...
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Prezados, Boa tarde! Gostaria de saber se tem a possibilidade de bloquear registros de trabalho nos epics e tarefas, podendo somente registrar nas subtarefas. Caso sim, poderiam me auxiliar? Aten...
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Como puedo crear una regla global, donde pueda comparar si el valor de un campo personalizado es igual, donde el campo se encuentra en dos proyectos diferentes. y esto realice una acción
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Hello, we are interested in the jira proforma plugin (curretntly being used in a server instance). We saw broken links from proforma plugin to the cloud option. Is this plugin available on the cloud ...
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Hi, Wondering if someone found a way to fix this. I have a filter that uses a JQL query with an aqlFunction in it. This filter is used in a widget in a Dashboard. If the filter returns at least o...
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I have JSM on data center and am using the REST API to create an issue. This is working fine. Setting custom fields is working fine. Until I get to the Assets (formerly Insight) fields. I can set th...
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I am still new to using JSM and trying to learn all the different automation emails that I can send. I currently have a reminder email that will go out to users when the status of their issue has bee...
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Hello, I have accidentally deleted some priority fields. It prompted me to choose another priority so the requests that use them will have it replaced. Can I reverse the action?
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Hello, I would like to remove add-ons and apps from a specific JSM Project. Some of these add-ons are Zendesk, GitHub, Sentry, Calendar etc. I do not see any option to disable these apps in the proj...
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I have a situation where I have multiple organized object types with objects in them. I need those objects to automatically be copied into a single "Gold Dataset" object type every so often, so they ...
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What would you all recommend for a user-friendly front-end style GUI to access Jira Assets? My boss is looking for something that he can easily use without having to get directly into Assets & us...
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We are looking to further develop our support offerings using Jira Service Management, and I've been having issues trying to set up SLAs with different timeframes. The goal is to have two sets ...
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I have 3 Portal Groups in the JSM Project. And I see these fields appear on the customer portal "Contact us about" and "What can we help you with?". I am trying to hide these fields from all ...
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Somehow, a customer was able to escalate one of our tickets in Service Desk. Can someone tell me where the permissions for that are set?
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Hello everyone, I have a problem, and it seems that no matter whether I've changed the property or adjusted the follow-up functions in the workflow, whenever I mark a ticket as "completed," it still ...
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Our organization the emails in our Company directory is all lower case except a few are in proper case. Adding a customer to Jira SM they used lower case. Our Automation then failed to match the Repo...
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Our portal is open, which is not something we will change. But we still want to revoke access to one particular email that is being automatically added as a request participant. Instead of making aut...
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Hello Community, I have created custom queues in a project. I have sorted them by open, waiting and completed tickets. There is a queue for "All completed tickets" and there is one with "My complete...
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Hello folks! I have one question about JSM Queues. Can we permit some users, to only specific user can see only the queue or tickets in the queue ? For example : We have 4 queues. For example A, ...
383 views 3 1 Deleted user October 10, 2023 -
I'm trying to create an automation which populates the description field with some information of the other fields. I'm able to find almost all field names except one, and I don't know where to find...
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