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Jira Service Management
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Hi all, Has anyone managed to get tickets that are newly created automatically assigned to an agent who is ONLINE at that point in time? I have figured out the "On-call responder" and successfully ...
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I have successfully connected our Microsoft email however, when we send emails, the task is not created. Any help?
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in JIRA forms i can see i can link Epic Name to a field - i have done this but the Epic is not linked once the form is submitted. Is this possible to do? Why is it not linking if Linked Jira Fie...
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[UPDATE] - Sorry for the confusion. It looks like someone had previously adjusted the Security Level of this particular ticket and had applied a security level that prevents customers from seeing it....
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Hi, I'm trying to pull data in from Jira Service Management to PowerBI using the connector from Appfire. I'm having issues where these projects just aren't showing up in PowerBI. I'm wondering if I...
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...eporter of the issue if #2 above is true, then transition the status back to 'Work in progress'. Else, do nothing {return}. Appreciate any help and guidance on how I could achieve this through S...
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How many maximum issues we can import into Sheets from Jira cloud
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...bsp; "label": true } &n...
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I would like to create a dashboard in Jira where I can track SLAs. In this case, it would be a dashboard where I can check the time for unresolved demands in specific categories: over 7 days, from 7 ...
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What We Need Your Help With ✨ Our goal is simple: to implement Jira Service Desk in the most secure, efficient, and effective way possible. We'd love to hear your thoughts on: Security: How can w...
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How to grant permission for multiple roles Curent Assignee Administrator of the current project to exceute the transition (Close-->Reopen) of a workflow. I tried through conditions of ...
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I use a REST API to pull comments on issues that have been either "created" or "updated" in the last hour. /rest/api/2/search?jql=updated%3E-1d%20OR%20created%3E=-1d&expand=changelog Howe...
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¡Hola! tengo en el backlog los 4 sprints programados pero las incidencias figuran como no visibles, quisiera saber como revertir eso para poder volver a la vista el trabajo
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We have a user picker field on various request types in our JSM portal. Agents/admins can type a person's name and the field will suggesting names. When a customer tries to use the field, they don'...
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This was working for me about a month ago. Nothing has changed with my CSV file or my headers - and now getting this error: Issue can't be created due to the error/s [ Issue type is a sub-t...
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Jira Service Management Data-Center. When configuring an Assets Discovery import to Assets, data mappings must be configured between the data file and the Assets object schema. This is not a...
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The colors on the OOB change calendar legend for Maintenance Windows, Freezes and Changes needs to be changed for various reasons. I cannot find where to do this in the settings. Has anyo...
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I recently learned about Atlassian's beta release of a database for Confluence, a feature that emerged after their acquisition of K15t. I'm curious if there are intentions to introduce additional fea...
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Hi, i want a rule to run when a specific comment added to the 'Add internal notes' comment section on an issue. So for example if I comment; all done here -then my rule will run if (and only if), the...
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When submitting a ticket for an asset, is there a way for the form to show chosen asset information?
I currently have a service portal for internal customers (sales) to submit tickets for issues related to products in the field. Our system is still young and it is hard to accurately track product lo...
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I'm trying (and failing) to display the Customer Request Type in an email body using Automation for Jira using a scheduled daily email to a specific team. The team need to see the Customer Request Ty...
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I'd like to create a customer record without sending them an invitation. The reason behind this is that our tickets are generated automatically either through emails or by our support team in respons...
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Estou criando um tipo de solicitação no portal para clientes, mas não estou conseguindo criar um campo que retorne uma operação. Ex.: O cliente preenche dois campos numéricos, preciso que seja exibi...
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I have successfully connected a Google email as a custom email in JSD. When I try to send an email and submit an email request from both internal/external emails nothing happens. I get no ticket crea...
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Atlassian Community Events
| User | Count |
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| 24 | |
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| 3 |
| Subject | Author | Posted |
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| 4m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |