Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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One of the doubts I have on the part of a client is that if they themselves want to extract their information to work on it in other repositories, does JSM allow you?
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Is there a way to have two separate KBs, one in Confluence (internal) and one in JSM (external) but also have a way to publish or copy articles from the Confluence/Internal one to the JSM/external on...
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Hey, my company is trying to setup a new jira support landing page for clients who are external guest, so basically when they have any issues they file out a form/ticket on that board. Does Jira offe...
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Since today, I can no longer add an attachment to an issue in Jira Service Management. The only way to add an attachment is to add a comment with the attachment. But adding comments generates email...
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How do I add 2 custom fields in an issue that are coupled to each other? For example: The fields are 'Employee name' and 'Expertise'. When I add the 'Employee name' field the 'Expertise' field...
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Hello all, We heavily utilize the Request Participants field and would like to utilize "teams" for @mentions in comments to add them to request participants so when an agent needs to present ...
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Looking for a list of definitions for the out of the box link options that is provided to customers. What does each link option mean and how should it be used?
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When my colleague sent a message to another colleague and referenced her @Name the message was not sent to her. He said this happens only when the Issue type is set to Task. What might th...
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I understand the exporting function from JXL and I have successfully used it to export to Excel; however these exports don't look half as lovely as the reports do within Jira e.g. there's no conditio...
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We are just getting JSM setup sing the General service management for IT teams template. When we Reply to customer within a ticket, the customer receives an email with "Comment preview is unavailable...
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Automatically export data from a JIRA project to Excel, for example once per day. Looking for a automation that export report from JIRA project and send to a group of email IDs. How can we achieve t...
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bom dia, estou tentando fazer uma soma de campos dentro de uma automação para definir a prioridade da minha demanda, porem não estou tendo sucesso ao fazer o log esta ficando desta forma&n...
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Hello! I have a scheduled automation that is supposed to be triggered on the first day of April each year. This is my cron expressoin: 0 0 1 4 * ? For some reason that I haven't been able to f...
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I don't see the option to change 'rating type' to emoticon or stars in my app. The documentation states that there is an option but not for me. App - https://marketplace.atlassian.com/apps/1217...
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First of all, great job on the Summary feature, it's proving to be pretty useful when the service issues get lengthy and one needs to quickly grasp what's been going on. However, we have identified ...
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It would be great if there was a chance to bring information from Assets directly to the Organization fields. We have established a fleet management system using Assets and we've got all of our cust...
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Dear Team, Our team faced the following issues: - people mentioned in "Request Participants" field do not receive notification (we checked when customer submits the request via portal or when Agent...
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I am looking to receive any Jira (On-Prem Data Center) related security notifications. Thank you in advance.
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Dear community, I have 1200+ clients and I should install the Assets Discovery Agent. Atlassian happily says to do this manually. The installation routine of the Agent is so bad that distributing th...
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I want to make a default JQL-search. Is it possible in this screen: Press: View open Where this is the default Jira made JQL: reporter in organizationMembers(tes...
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Hi, I have a question regarding managing multiple issues in a queue: When you select multiple issues in a queue you have these actions to chose from: Assign, Watch/Stop watching, Delete, Ad...
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Hi Pro. I has install JSM data center and Confluenec data center on aws cloud I am facing an error in jira service management (JSM) when I am creating Application Link with Confluence&n...
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In Jira we don't use the resolution field. So when we change the status, we don't have to fill in an extra field. But when I look at the created vs resolved; I have a resolved issues of 0. I wa...
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Please provide possibility and documentation regarding below integrations: 1) Integration with JAMF, and SaaS 2) Configuration of a chat option for someone seeking helpdesk assistance. A helpdesk p...
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Hi all, Is there a way to assign a newly created ticket to an agent who is online? I used Load Balancer to assign a ticket to the group, but it takes into consideration the agents who are not onlin...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 25 | |
| 9 | |
| 8 | |
| 6 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 8 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |