What is difference between ATLASSIAN Assist and Jira cloud?

[Saki Okubo]

What is the big difference between ATLASSIAN Assist and Jira cloud?

Do you think that Jira Cloud is an app for agents, and ATLASSIAN assist is an app for both customers and agents?

[Kai Becker]

Hi @Saki Okubo 

welcome to the community and thanks for your question.

Looks like there is a little bit of confusion here, so I'll try to clarify.

Jira Service Management Cloud is a product for Service teams to help them with their customer support processes.
Atlassian Assist can be used as an addon to even enhance the Jira product, to raise requests directly via MS Teams or Slack.

So you will need Jira in order to use Assist. Hope this clears things up a little bit.

[Saki Okubo]

 @Kai Becker 

Thank you for the response！

I know that ATLASSIAN assist is for raising votes from Slack.

When I say "Jira Cloud", I don't mean Jira Service Management Cloud.
It is "Jira Cloud" that is installed in Slack.

You can also set it up from the Slack integration in your Jira Service Management Cloud project settings.

Is it correct to set "ATLASSIAN Assist" from the chat in the project settings and "Jira Cloud" from the Slack integration?

I'm sorry for my poor English・・

[Kai Becker]

Hi @Saki Okubo 

thanks for the clarification. I don't think you need to install anything in Slack, just connect your cloud site.

Please follow the instructions here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/

[Saki Okubo]

@Kai Becker 

Thank you for response!

I know how to use assist to connect Slack to Jira site.

I don't know how to use these two properly.

○https://support.atlassian.com/ja/jira-software-cloud/docs/use-jira-cloud-for-slack/

○https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/