How to creating Sub-Tasks based on Approval process

[Kishor Mudhili]

Hello guys,

as per my requirement, once main request approved, then Sub-task should be generated automatically in JSM, could you please help me with automation steps ?

[John Funk]

Hi Kishor,

I would create an Automation Rule based on an Issue Transitioned trigger that checks for the status that the issue goes to upon an approval. 

Then you can add a Create Issue action.

[Kris Dewachter]

Hi @Kishor Mudhili ,

If it's a fixed list of subtasks, the easiest way would be to build an automation rule that is triggered after the approval step.

Best regards,

Kris

[Kishor Mudhili]

Hello Kris,

I'm not sure how to create automation rules. can you please suggest me some steps ?

[Kris Dewachter]

Hi @Kishor Mudhili ,

You can start with the manual on automation rules - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

When you create an automation rule, there are also some templates available which you can use to start.

This is an example of an automation rule that creates sub-tasks on issue creation. You just need to change the trigger to watch for a specific transaction, instead of ticket creation.

Hope this helps,

Kris