Hello, colleagues! I wanted to ask a question and ask for your tips, because in the issue section - in the SLA success rate report, display the Time to first responses metric not in % ratio, but in time (in minutes)
, or for example, how to create a new issue? Which will display the average time of completed tasks based on (start: when the status is in progress; end: when the status is completed)
Have a look over sections 3 and 4 from this article from our blog on how to measure average time of completed tasks between "In Progress" and "Completed":
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