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Community resources
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Jira Service Management
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Hi, new to JSM and been tasked with setting up a helpdesk. We work with a variety of products which have support backed of to 3rd parties. We need to see all calls as they first come in, for ...
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I'm trying to connect from Qlik Sense to JSM with Qlik connector for Jira. I have 3 project in JSM. With two of them it works without problem, but with one of them shows the following error: The ...
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Hi all, I am trying to set up some automation for a particular field to be populated that is locked and does not appear in the list when doing Edit issue fields. The field that is locked is called Te...
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Hi for my Jira Service Management Project, one email is default provided by Atlassian and one custom email is provided, does any upgradation or other option enable me to add multiple custom email opt...
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Hello, I am having issues with hiding url link of View request. I tried everything but probably I am just not familiar with this. Whenever an email notification is sent to a cust...
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Hi folks, In a Jira Service Management Project, one email request id is default provided by Atlassian and another option is to add 1 custom google/microsoft/other email id, can this custom email id ...
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I have installed the "Microsoft Outlook for Jira" add on. This works in outlook, some questions: If I made a ticket from an email, default I am the reporter. Is it possible that by default the emai...
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The status attributes in Assets all have a category (as it is for Issues also). For Issues there is a possibility to search Issues using these categories rather than the actual status value. For exam...
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Hi , I have set up a automation rule for one of the project. Automation rule executed whenever someone closes the ticket. However when we close the ticket, 2 emails are going to request...
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Hello, My use case is ; When the Jira user request a VM, I want to use Jira to trigger vRealize Automation REST API codes and deploy blueprint (cloud template) or service catalog. What is the best w...
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We have an Automation rule that Copies text and Images when attached from project A to Project B. But In Project B while copying it show's preview unavailable Any input to fix this will be h...
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Hi, I created a custom field named Office Location. I added these fields to issue types incident, service request, change request, and problem. I also added this field in the request type Hardware R...
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Hello! I need a help to make a better Time Series Chart. I am building a chart by using 'Rich Filter Time Series Chart'. X-axis is the month and Y-axis expresses numeric values in one of the ...
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Hi how to automate close the resolved tickets and set customer satisfaction to 5 stars within 3 days if there is no feedback and reply from them? and if they reply it after 3 days it would also auto...
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Hi there, I have an automation rule that cancels a ticket after 48 hours of no update if in Waiting for Customer, but it still sends the survey. Is there a status or resolution that does not trigge...
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Hola Comunidad espero todos tengan un excelente dia, tengo una consulta Desde que iniciamos con Jira Service Management tengo ticket con tiempo de resolucion agotado y quiero cerrar la mayor...
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Hi, I have the widget installed on our website for customers to fill out forms (sales, support etc). The forms auto-create JSM tickets. I'm receiving notifications in Assist (on SL) for all ...
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I want to try out the Jira REST API against my test environment. Is there a link associated to that test environment where I can see and test the various REST API calls?
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I am able to link an asset object field to a form in JIRA. However, the output is the entire schema from Assets. How do I limit the output to just one particular set of data in the table. Assu...
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Hello, I'm trying to create an automation that will set a due date based on the Estimated date and start date, but I'm receiving an error. I have the following automation: When: Value change...
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I understand that these project roles are related to project permissions schemes. However, is there any reason why I couldn't just update JSM project permissions schemes to use the project role of, s...
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We have our Service Desk (let's call it project SD), tickets linked to our internal Jira project issues, (let's call them PA, PB, PC) (across multiple projects). Is there a way to create a single ...
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...roup. If both of these conditions are true then the issue skips the approval step. If either of these conditions is false the approval will happen as normal. Context: We have some p...
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Hello, I want to add a new knowlege base for the customer with different categories. The customer should start by navigating the knowlege base before to go to the service catalogue. In Jira...
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Error occurred while starting component 'com.atlassian.jira.service.DefaultServiceManager'. caused b
Hi Team, After fresh installation of jira i trying to restore my old mssql backup but after restore jira wont work so need your help i am newbie for jira
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