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Jira Service Management
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Hi, I would like to know the following scenario. I have 10 employees, and if I make all 10 of them administrators within the project (Service Management), and they respond to customer requests, do I...
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Hi we have premium version but i cant see the asset management in the apps with my service management site any suggestions plz ? Thanks
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We want to restrict our users from logging in to their personal/consumer Atlassian account while in our company network. We are looking into migrating to Atlassian cloud and this is a show stopper fo...
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trying to download the handbook https://www.atlassian.com/whitepapers/it-asset-and-service-configuration-management-in-jira-service-management#download I fill the form and cli...
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I would assign SLA to customers. Either SLA and customers have been created. It seems I can't see any action to do that in customer page. Is customer page the correct one to do this action?
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I am using ScriptRunner to try to manipulate Asset objects. I want to get the list of Attributes defined in my schema. When I run the following code, I get back the Scheme information: get("${base()...
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An automation to remove attachments from tickets that are emailed in. I want to create tickets from emails sent to Jira, but I want any attachment to be deleted upon creation of the Jira ticke...
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When I link and issue from one project epic [project A] to another project epic [project b] I want Project A fields to be edited. I am using the destination field. but it is not working. ...
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Hi, I have a scenario where I want to be able to print out a Dynamic Form as a PDF, and at the end of the form show the person who submitted it and the date it was submitted. This is necessar...
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When raising an issue via the customer portal, the default action for Jira is to assign the Reporter as the person who raised the case, along with the organisation to which their login is associated ...
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I am creating a travel request form. In the form there is the option to enter the data for Accommodation, Flights, Airport parking, Taxis, Trains and Car hire. However the only data I'd need to expor...
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Is it possible to disable create issue button or put a restriction where in agents can't create request on this option. So that they will be directed to customer portal. Any suggestions ...
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Buenos días, necesito ayuda para resolver un problema. Me he dado cuenta de que una vez que una incidencia está en estado cerrado o rechazado, todavía es posible agregar comentarios. Me gustaría conf...
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We're using the ITSM Template in Jira Service Management. We're trying to decide if we want to use the Service Desk for Access Requests as well or create a separate project. Our IT Team doesn't handl...
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We're starting to use the ITSM template in Jira Service Management. I'm working on getting it configured. What's the best practice for listing supported applications? Are you using Components for tha...
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Hi, I have create a New request type 'A' with Forms and ticket will be created with Forms. Here is my question when I raise a ticket from portal the tickets are created after that I need a new tick...
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Once ticket is approved/declined, it doesn't show next transition in JSM customer portal.
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Hi, I wants to customize customer login page with different notification message. How this can be editable? Thanks!
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How to add validations for custom fields in edit screen
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I have a "Ja", "Nein" select field in a JSM project. I want to store that information in a boolean Asset field (True / false) Question is: how can I do that? How can I convert the "Ja" value c...
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From an external application we want to update an asset attribute using a webhook, but IF conditions are not allowed to use AQL when the trigger is not an object type trigger. We use the webho...
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Hi I see these links: https://jira.atlassian.com/browse/JSDCLOUD-1202 (closed) https://jira.atlassian.com/browse/JSDCLOUD-1547 (closed) and these community posts: https://community.atlassia...
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In the "Issue Assets" queue of the CSG project, the value of the "Assets" field that is related to t
In the "Incidencia Assets" queue of the CSG project, the value of the "Assets" field that is related to the Assets and Inventory Plugin for Jira addon does not appear. It does appear in other filter...
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Hiding one of the issue linking type option in drop down field in all the screens. But the linking type section should be present in the issue view screen. How to achieve this functionality without ...
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I can not add recurring holiday in jira calendar I tried to add holiday by import xxx.ics but it only one holiday displayed
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