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Jira Service Management
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The solution will be in data center. I am thinking have all license JSM but there are only one group use methodology Agile, then I am looking for a plugin in JSM for management agile concept
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Hello, I am trying to have an integration between Jira and ServiceHub (this is an app that integrates with ServiceNow - basically another portal with tickets). The problem is that ServiceHub ...
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Our team had the early access for Atlassian Intelligence, however we are unable to setup the Virtual Agent AI powered feature. I am thinking if there are any other requirements to enable this feature...
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Hi, I am editing my issues via branch rule now after the branch I want to access the issue which is last update by this rule. Like there is an option like last created issue by this rule as ...
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Hi team, I am experiencing repeated issues with the 'Email Requests' feature, where the emails are either not being opened or there is a failure in reading the content of the emails. Please loo...
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What will happen if I have 250 user license and 251 user logged into JSM will the system stop working or will it not allow that user to log in.
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The status value is duplicated in the filter condition. Why are there confusingly similar status values? I want to remove one, how do I go about it? The description of each status value is...
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Hello, I would like to inquire about the possibility of creating dashboards for Atlassian Teams. The requirement is as follows: I am currently leading a department in my organization, and I would l...
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We use Jira SM to lodge change management tickets when we do releases. We've recently added Assets and have populated the CMDB so we can now add Affected Services and Systems to these CMs. What I'd ...
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I have noticed on a lot of our projects we have both status "New and To do" does everyone use both? is there an article about the difference and why they should both be kept.
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Right now, if you send an email to our Jira service email, an new ticket is created in our que. The issue is that when we reply to this ticket, the customer does not see our reply in the Jira ticket ...
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We have license profiles that consist of several licenses, e.g., our profile is that of a frontline worker, and it contains 0365, viva, defender or similar. Each of those licenses has a cost as...
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Hi there, I have a people schema in assets and a hardware one. The Owner in Hardware is a object referencing a person in People. When I put in a ticket though for this person, even if it is a...
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Is it possible to create an automation that identifies a date stored in a specific field (due date) of a schema tree and from that date send an email notification?
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Hi, Im trying to export a report from jira, and i need the commets for the all task that I have in a project. Because I need it to create a Minute fro the User. How can I made this? thanks.
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We are reworking our SLA's in the company project and one request was to remove our "SLA Breach Reason" field from the Resolution screen. The field was easily removed but the ticket still requires a...
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Does anyone know if Assets (or Insights) in Jira Service Management (DC) has a roadmap for future enhancements? I can't seem to find anything. We use assets as an integral part of our system, but it...
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It looks like we have two variations in our site URL name; or more specifically, 2 URLs that load pages that are similar but not identical. https://fineteam.atlassian.net/servicedesk/customer/porta...
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Hey guys, There were some problems with the integration between Jira Service Management and Opsgenie, because when the alert is sent I am unable to pass the values: Error message, sensor name, url ...
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To whom it may concern, I'm trying to import about 6k issues from a custom in-house joblog and when I import the keys are incrementing but not getting updated from my custom values which we'...
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Hi All. Attempting to use a regular expression within AQL for automation but nothing's working. Is it even possible? To simplify testing, I'm trying the AQL directly in Assets by using the AQL fil...
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Is there way to get the assosiated OrganizationID(s) of a Service Management request using the Service Management og the regular Jira API. Thanks in advance.
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Hi there. I am the owner of an agency looking to get the best out of Jira. I had seen Service Management but I am not entirely clear on is best use. I had wanted to use it for the following: I have ...
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I have been asked to add a two stage approval process to my JSM for Procurement and Change requests. The idea would be the reporter would need to have their manager initially approve the reques...
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Hi,everyone! Please tell me how can I add 5 days to a date field? I have a list of tasks, each of them has a "Target end" field. and you need to add 5 days to the date My code : import com.atlass...
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |