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Jira Service Management
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Tengo mi aplicación web conectada a la mesa de ayuda, sin embargo, al enviar reportes a través de su API devuelve un error 403 Forbidden, me pasa con 3 de mis 4 aplicaciones, desconozco el motivo por...
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Buen día la pregunta que deseo realizar es que necesito automatizar ciertas respuestas de mi formulario en JSM Al momento que el usuario responsa "mal estado", "regular" y/o "...
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Something like: issuetype = "ISSUETYPE A" AND linked "ISSUETYPE B" *I know there is no "linked" option... :) I need to get only itens with "ISSUETYPE A" linked with itens with "ISS...
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Hi, I want to send emails to people when a comment is added to an issue using Jira automation. I'm using the following smart value and the code below in the email body, but the emails don't lo...
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instead of using normal notifications we commonly use legacy automation for notifications as we have some restriction when it comes to creating groups and it allows us to send notifications with a bi...
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Hey Atlassian Community! Hope you're all doing well. I'm reaching out because I'm working on a case that's been a bit of a head-scratcher for me, and I could really use some guidance from the expert...
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Hi, I have a "part selection" form where the user can select a part in their inventory using a custom asset fields, that all works fine - But now am setting up automation so that when the form is sub...
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We use Jira Service Management Cloud. We have an issue with signed Mails from our customers. Signed Mails are filtered via SD-Filter and classified as "Auto -Reply Answer". Anyone else facing that i...
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Hello, I need to write an AQL that would do something like so, "Groups".size > 1, but I haven't found a way to do it, does anyone know how this can be achieved? Note: The Groups attribute is a mu...
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I am very, very new to JSM. We have 15 different support teams and a very long list of environments / products that our customers can submit a ticket for help. Most of the teams would have the...
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Good afternoon How to make automation so that when a client creates a request, they immediately go to a specific organization
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Hello, I wanted to pose a unique request to the Atlassian Community to discover if anyone else has run into this sort of request. My team would like to user and empower unlicensed Jira ...
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One of our customers that communicates with us via email has signature that in comments shows as extremely long string that is truncated after exceeding character limit. "Hide email signature" funct...
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Hello Team, We would like to create an automation to auto reply to multiple users on issue when it is created by a someone. Ex. abc@xyz.com send an email it creates an issue in JIRA. once ticket is...
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hi Community, I have a question; I'm having a project at a company and I'm creating a ticketing system so that Jira Service Management customer can give a feedback about a "Ticket/User-story" t...
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Hello, I'm struggling with something very stupid that I do not understand. I have a custom field (select list single choice) that I need to manipulate with smart values in Automation for Jira. I'm ...
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We have a portal where we do some testing, there is one problem that i can't find a solution for. Is there any setting to change that Customers can only see themselfs in the list when making a...
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Hi, I have an issue regarding the list of customers. For the moment we have two JSM-projects (there will be more) one of the projects (Project 1) is customer facing and handles ...
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I am an admin on the service desk project, a few times back I created a global automation, but currently, I am not able to edit and publish it. I tried seeking help from the JIRA admin in my organiza...
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I am trying to use a form from one project for customers to select a drop down menu to then filter task to a specific internal projects for the team to be able to manage specific queues depending on ...
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Hi, I am tying to change the order of some fields on our JSM change not customer facing change ticket. I am going to the configure screen, do I just drag to the order I want? It dos say, ...
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Hi How can I migrate from Jira server to Jira service management? Do I have to migrate from server to Jira cloud then to Jira service management?
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I know there's a great guide on setting up SLA notifications (JSM Jira Automation: How to Send SLA Breached Noti... - Atlassian Community), and what I've setup so far does work, however, there's a de...
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Hi, I have created a report "Created vs Resolved" for tracking the issues created and resolved over time. For created, I have used the created in range -1w to 1w which shows me the data for o...
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I am trying to figure out how I can display the link between two objects in Assets. In one object type, Laptop, I create an object attribute "Assigned to" and link it to a laptop in a ...
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