How to prevent Scriptrunner Behaivours when "Create" button clicked on service desk screen.

[Barış Bayramoğlu]

I have a behaivour that changes the value of field_2 when field_1 is changed. But I want to allow the user to change the value of field_2. When the user clicks on the "Create" button, the behaivour is also triggered and the value of the field returns to default. How can I prevent this.

I use "formField.setFormValue()" function.

[Fabio Racobaldo [Catworkx]]

Hi @Barış Bayramoğlu ,

Initializer code is something that happens on form load (first time), Field specific code is something that happen on field change.

Please let us know your behaviour configuration.

Fabio

[Barış Bayramoğlu]

I have a category field (select list). I want to clear every field on the form when category field is changed. I can do this with using setFormValue() but when I click to "Create" button, setFormValue()s clear all fields again and my form is going empty. So I want to prevent this situation. 

*When the "Create" button is clicked, scriptrunner thinks that my category field has been updated and runs the script.

[Fabio Racobaldo [Catworkx]]

Please could you attach your script code?

[Barış Bayramoğlu]

import com.atlassian.jira.component.ComponentAccessor

import com.onresolve.jira.groovy.user.FieldBehaviours

import groovy.transform.BaseScript

@BaseScript FieldBehaviours fieldBehaviours

def cfManager = ComponentAccessor.customFieldManager

def optionsManager = ComponentAccessor.optionsManager

def changeHistoryManager = ComponentAccessor.changeHistoryManager

final singleSelectName = 'Asset Category'

final selectName = 'Asset Type (Dynamic)'

def singleSelectField = cfManager.getCustomFieldObjectsByName(selectName)[0]

def formSingleSelect = getFieldByName(singleSelectName)

def singleSelectValue = formSingleSelect?.value

def formSelect = getFieldByName(selectName)

if (!formSingleSelect && !formSelect) {

    return

}

def config = ComponentAccessor.fieldConfigSchemeManager.getRelevantConfig(issueContext, singleSelectField)

def options = optionsManager.getOptions(config)

def endUserAssets = [

    "Notebook",

    "PC/Workstation",

    "Monitor",

    "Printer/Scanner",

    "Video Conference Devices",

    "Projectors",

    "Communication Devices",

    "Peripheral"

]

def industrialDevices = [

    "Mobile Computers",

    "Industrial Printers",

    "Barcode Scanners",

    "Industrial Tablets",

    "Industrial PC",

    "Industrial Accessories"

]

def networkDevices = [

    "Switch",

    "Router",

    "Wireless Access Point",

    "Wireless LAN Controller",

    "Camera and Digital Recording Systems",

    "Security Appliances",

    "Hub",

    "Modem",

    "IDS-IPS",

    "Voice Gateway",

    "VPN Gatewat",

    "WAN Optimization and Acceleerator",

    "Bridge",

    "Access Server",

    "Transreciever/Converter",

    "Other"

]

def hosts = [

    "Storage Devices",

    "Backup Devices",

    "Server"

]

if (!options) {

    return

}

switch (singleSelectValue) {

    case 'End User Assets':

        formSelect.setFieldOptions(options.findAll { it.value in endUserAssets }.collectEntries {

            [(it.optionId): it.value]

        })

        formSelect.setFormValue(options.getOptionForValue(endUserAssets[0], null).getOptionId())

        break;

    case 'Industrial Devices':

        formSelect.setFieldOptions(options.findAll { it.value in industrialDevices }.collectEntries {

            [(it.optionId): it.value]

        })

        formSelect.setFormValue(options.getOptionForValue(industrialDevices[0], null).getOptionId())

    case 'Network Devices':

        formSelect.setFieldOptions(options.findAll { it.value in networkDevices }.collectEntries {

            [(it.optionId): it.value]

        })

        formSelect.setFormValue(options.getOptionForValue(networkDevices[0], null).getOptionId())

        break;

    case 'Hosts':

        formSelect.setFieldOptions(options.findAll { it.value in hosts }.collectEntries {

            [(it.optionId): it.value]

        })

        formSelect.setFormValue(options.getOptionForValue(hosts[0], null).getOptionId())

        break;

    default:

        formSelect.setFieldOptions(options);

}

---

I dynamically change the options of formSelect but the initial value doesn't change. So I use setFormValue() to change the initial value for every change. But when I click the create button it changes to initial value again.

Ex.
Asset Category -> End User Assets
Asset Type -> Monitor

Click "Create", then issue saved as

Asset Category -> End User Assets

Asset Type -> Notebook

[Fabio Racobaldo [Catworkx]]

Please could you try to put setFormValue method after setFieldOptions ?

[Barış Bayramoğlu]

First of all, sorry for the late reply, I tried your suggestion:

formSelect.setFieldOptions(options.findAll { it.value in endUserAssets }.collectEntries {
[(it.optionId): it.value]
}).setFormValue(options.getOptionForValue(endUserAssets[0], null).getOptionId())

But the problem remains.

I solved the problem somewhat indirectly, but I'm attaching screenshots of the actual problem. If you know anything about it, I'd be grateful if you could help

As you can see, I select Monitor in customer portal.

But when I click the "create" button.

Asset type changes to "Notebook" as follows.

[Fabio Racobaldo [Catworkx]]

@Barış Bayramoğlu please check if there is some postfuncion on create transition (on workflow level) that change that value.

[Barış Bayramoğlu]

@Fabio Racobaldo [Catworkx] No there is no postfunction on create transition that changes the "Asset Category" or "Asset Type"

I think the "create" button somehow triggers the behaviour script.