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Jira Service Management
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I am trying to figure out how I can display the link between two objects in Assets. In one object type, Laptop, I create an object attribute "Assigned to" and link it to a laptop in a ...
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Hello, We are currently looking for a way to verify a users' identity. For example, when a user calls the service desk, techs need to verify that this person is who they say they are. ...
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hello, I would like to know if you can help me with the execution of the following rule. It seemed to be working fine a few minutes ago, but it doesn't seem to want to work anymore, which I'm not qui...
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Buenas tardes, les comento que en JSM he creado colas de atención las cuales se filtran por ETIQUETAS, al asignar la etiqueta "A" a un ticket este se mueve a la cola que corresponde esa ETIQUETA (Col...
363 views 2 0 Deleted user November 29, 2023 -
How to scan a domainless machine but is still on our network? The machine is installed with MS Intune. I've tried to add the local user with admin access into the credentials tab but it still saying...
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I am trying to find a way to reduce the number of systems we use by consolidating as much as possible in JSM. We currently have ticketing and the help center but to get away from one other system, we...
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Hello, I am looking for a way to filter/sort the apps in the marketplace based on their price. can it be done? Thank you!
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Not being able to use the START button to start the time clock when actively working on a ticket/issue.
379 views 5 0 Deleted user November 29, 2023 -
Hello team I have these four issue types which have the same screen service request, qa test, sub task, task One of the tabs is called QA and we need to remove the field ...
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Hi, I have a user in Jira who's managing a ticket system. She has has admin to the project as do I. As a use case she gets tickets at time that she send in via email. Issue is when she goes to...
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Our Helpdesk technicians are all using a JSM license, but all other IT Teams (such as SysAdmins, Network, Security, etc.) are only using the Jira Software Licence. Within JSM we have a Tech Support ...
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Hi there, We have several customers and in some cases they required us to open a ticket in their platform so we use their email account for "email requests" in order to open the ticket and viceversa...
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I have two projects one "HELP" the second "DEV". How do I create automation? For example, the status of a task in the DEV project is "DONE", and this task is associated with a task from the "HELP" pr...
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Hi Everyone, I have been confronted by our CyberSecurity teams on the plugins that I allow to be installed in our Data Center Jira. I have not been able to find proper materials that would describe...
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I want to know more about he automation, label templates and files tabs in the import configuration of an asset object schema, I could not find any documentation related to these topics.
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How can i make usernames private? i don't want all the users to see each other.Please help Thanks in advance
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Is it possible to set the SLA at the end of the next business day, regardless of what time the incid
When configuring SLA, there was a problem setting the execution time to the end of the next business day, regardless of when the incident was reported. The helpdest line works from 8.00 a.m. to 7.00 ...
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Hello there, We're using Asset w/ Jira Service Management and I would like to know how to do the following : When an issue is created, check the value of an asset type custom field an...
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Hello I want to send reminder to manager one day prior of joining date of employee ,any help would be appreciated. Thanks in advance !
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Hi there! Is there any solution making asset attributes like user.phone, user.mail oder user.mobile cklickable? In the new Jira User "customer details" there are field types like phone and mail w...
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Hello, we are doing a POC with Jira Service Management. We have already Confluence in use. To use JSM would be a great fit, with a lot of benefits but the option to provide software download via the ...
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We have setup a new JIRA project for a separate division of a customer. Customer end user has his email linked under the general project (Project A, Organisation name A) under a customer group and we...
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Utilizing forms presents several notable features, including formatting, logic implementation, and the ability to integrate forms into existing issues. However, determining the appropriate scenarios ...
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I have encountered a significant dilemma regarding the selection between Team Managed and Company Managed projects, particularly when determining the appropriate circumstances for each. While the eas...
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We are one of the computer dealers from Malaysia, may i know who is the distributor or reseller for Jira Service Management Cloud Premium renewal?
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