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Jira Service Management
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Hi, I am looking for a way to add a value from 1 field (short text) as a new option value on a CustomField (select list). I tried this on Edit Issue Field > More Options: { "update": { ...
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hello Team, after create Request, we (Agents) can able to delete/Add approver group/ members. that is not correct process, how we can restrict to non-Admin users. please guide me. reg...
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How can I define project key as "X" so that issues would be like X-1 or X-500? Please check the image
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We have a requirement to hide few of the custom fields for a specific client and these fields should not be deleted. When we try hiding these fields through Field configuration, fields are getting h...
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Hello, Is there any way to hide security level filed in the view/edit screen except for project admin thanks alot
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Hello, Can't install on Jira Cloud Issue Details for Jira Service Desk " Unable to install Issue Details for Jira Service Desk Unfortunately, we’re facing a technical issue with the partner....
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I created a form on a JSM project. One of the fields is linked to the 'Labels' field in Jira. I had assumed that users would be able to add labels as needed, directly from the form. Howe...
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While working in JSM, if a new ticket is raised, and the service agent is unaware of a similar issue in the past, is it possible that Jira automatically brings up/pops a similar issue? Such that the...
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I am working at a Product based company where multiple customers have hardware devices, cartridges, mobile devices. The customers are spread across globally. Is it possible when customer complaints...
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Hi! Sorry for the beginner's question. I am trying to add a Jira Software product to our Jira site. Another organization site which i also administer has an option to add a product in Product...
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Hi, We are working in Hebrew. Need to allign the text to the right, in the description. That's basic, because the description need to be in home language. Any idea ? I believe it's an issue for...
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Hi. Catalina access log cintains wrong IP adresses (localhost) with nginx reverse proxy. How to fix it? After update from 8.6.0, before was correct.
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When an automation rule is created, triggered by an event that normally would send a notification, does the automation override the notification? In principle, if comments are left on a ticket, a nu...
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Hi ya'll, I was trying to add a new service request through assist. I am able to create the request in Jira service management, but when checking the menus through the assist teams menu, the new r...
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I have a person that was at Administrator level. I have downgraded this person to 'User', but that would still mean that they have access to all historical tickets they submitted, including inf...
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Hello, I am writing to request help because I started receiving email notifications from Opsgenie after creating/closing an incident in JSM, this did not happen to me before. I have never used Opsge...
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We want to convert our company-managed project to team managed projects. It is an existing project with about 2500 issues and existing boards and workflows (and integration with Slack ...
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Hi, we receive maintenance mails with an ID in the subject. For further mails I want to find the existing issue and a only a comment. But I did not manage to find the issues. I tried all combination...
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Hello, I would like to populate an Excel sheet by using an excel query (get data from web where the web URL is the result of a Jira filter. Thanks for help!
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Hello, I have a project with all test cases written down in folders in sub folder in Test Repository. Now project is complete so I am moving my test cases to another project. Is it possible to move ...
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Hello, I've to keep the JSM option "Yes, new requests should be shared with the whole organization" for Issue created by API but I do not want to have an Organization selected by default when creati...
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Hi everyone, I have the following scenario: I have a project in service management for users to request calendar blocks for vacations, remote work, and other reasons. The policy is to request these b...
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The user/customer cannot view the status or share the request from the Jira service management portal. The portal site disappears, only the name, description and comments of the request can be seen. ...
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Dear Team, We are now using mail id for support call: support@umlsalesforce.atlassian.net. We want to integrate that support mail id with our organization support mail id: support@ushamartin.co.in....
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Hello All, When a subtask created then it should copy all the existing comments from the Parent issue. Also, I want to exclude comments made by Automation user. I got an script but its showing er...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |