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- Questions
Jira Service Management
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Hello! when i Open a Jira ticket, the names of the SLAs are not shown fully and the are "cut" and show 3 points. How can i read the full name of the SLA when looking at a ticket? In the picture i wa...
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I would like to add the form content to the notification as well. Is this possible? {{issue.form}} is this right? Also, can you send a link to the issue in the notification?
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Hello everyone I recently set up our Jira Service Management. Now I would like to change the Default email account. After Login with the Support Mail, i get the message, that the admin...
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Other ways of doing this is also appreciated of course.
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1. I go to User Management > Users 2. Filter users by "Jira Service Management" 3. Click Three dots > "Show product access" 4. I cannot uncheck "Jira Service Management" 5. Go to "Use...
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I applied a validator in a text field that can only contains 5 digits (regular expression: [0-9]{5}). My problem is, ¿how do I change the message the user sees? Because "X field is not [0-9]{5}"...
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Hi There, I want to migrate when a jira issue created to AzureDevops backlog. How can i do it without 3rd part apps. Is it possible ? Thanks, Okan
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Dear all, We upgraded our Jira data centre instance to the latest LTS version on Feb 7th. An unexpected consquence of this upgrade seems to be this: * Ticket is assigned to person A (e.g., my manag...
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Hello everyone, I have noticed that we can no longer select assets in the JSM portal - at least it no longer works for customers. Does anyone else have this problem and can help me? JSM version 5....
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We've encountered an issue where tickets created by one of our clients in the JSM project are automatically transitioning to RESOLVED from IN PROGRESS, despite our workflow indicating that it should ...
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When assigning issue personnel, I would like to include the issue details in the notification email. The reason is that the assigned person wants to check the contents of the issue without having t...
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We are trying to create an automation where the system would look for a field that duplicates. To help a little we created a custom field JIRA field for Dev Ops,. We are trying to automate and would ...
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Hello, I would like to be able to filter all issues just where I am mentioned, cc'd, or assigned on a kanban board. I am new to JIRA< so any help with this (probably basic) question would b...
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Hello, I have the original project A, where tickets are coming in from five differnt email addresses of our customers. However, I need to redirect one of these addresses to project B. So when this ...
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Hi everyone, I've read documentation and ask IT support, but no luck. Is there a way that the customers do not need to create an account in order to send a request ? What we want to do : ...
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Tengo una consulta con poder calcular una métrica ya sea en paneles o informes. ¿Hay alguna forma de calcular la suma total del “seguimiento de tiempo” de las incidencias? Ya que he realizado paneles...
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As I continue to explore and build out various Jira Service Management project spaces, I find the inability to create custom work categories rather difficult to ignore as time goes on. I wish there w...
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Hello, I’d like to create or generate automatic weekly notes in my structure. Is that possible through a JQL query ? Thank you !
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I am trying to create an issue in a project and keep getting the "You do not have permission to create issues in this project." error. I can create an issue in this project throug...
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I follow the steps here to turn an existing Slack channel into a request channel. It works when I do it (creator of service project and admin) but other admins of the service project are not able to ...
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Without using password protection or encryption, is there a way mitigate instances where files are uploaded to the wrong client. My thinking is we can perhaps create a name convention for each c...
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I was wondering if anyone had set up a Teams channel to receive notifications on Atlassian Status changes. We have seen a few issues with both jira Software and bitBucket recently and wanted to set u...
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I am looking to add a variety of Customer Profile fields that can be populated administratively and only be viewed by Jira Admins, not the customer. How can this be achieved?
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I routinely use the "Share settings with an existing project" to create new project. I encourage my clients to create "template" projects that meet their specific business needs rather than using the...
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I am attempting to utilize the Template located under Automation, "when a customer comments on a closed request -> then reopen the request". I am being prompted to check my admin permissi...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| 4 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |