Jira Service Management

I am building a very simple automation to auto-assign a specific request type to a specific user.  I have done this with several other request types with no problem however on is not working.&nb...

• cloud
• jira-service-management
• jira-service-management-cloud

When opening my JSM project on my free cloud instance, I get automatically redirected to the administrator page. Looking at the browser console I see the following: I accessed the customer p...

• cloud
• jira-service-desk
• jira-service-management-cloud
• jira-software-cloud

Hello, I would like to setup a Jira automation rule with a manual trigger plus user inputs which are used during further issue creations. The user inputs contain a firstname + lastname of a user whi...

• cloud
• jira-service-management
• jira-service-management-cloud

I am preparing for Jira migration, I need to have same add-ons as the source site have on a destination site.    I have 2 issues I came across:   1.Microsoft Teams for Jira Cloud -...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am using the system organizations field. It gives by default multi selection but I would like to limit the field to have only one selection.  Any idea ? Thanks, Gal

• jira-service-management
• jira-service-management-server
• server

Hello folks ! I have a question. Is there any way to change the design of the portal group in the Jira Service Management Customer Portal? As a list, grid, or something like that ?    ...

• cloud
• customer-portal
• jira-service-management
• jira-service-management-cloud

Assets structure. -CMDB --- IT Equipment --- Audio Equipment --- Video Equipment - INFO TABLE --- CI Type   Video Equipment ..../jira/servicedesk/assets/object-schema/4?mode=attribute...

• cloud
• jira-service-management
• jira-service-management-cloud

How to create escalation matrix for SLA breached tickets

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! In jira automation, how could I edit issues that are the result of a "look up issues"? I leave the detail of the automation where the look up issues finds the correct issues, but does not apply ...

• cloud
• jira-service-management
• jira-service-management-cloud

The organization is required to have Data Residency to be in Canada.  I have some questions when reading the "in-scope product data" section on Understand data residency | Atlassian Suppor...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All, Need help to integrate jira Service management (Ops Genie) with Sophos software & perimeter81!

• cloud
• jira-service-management
• jira-service-management-cloud

I was recently hit with a vulnerability remediation request from our security team for Jira Service Management. They are asking to use meta tags vs the robots.txt file that is in place today. Does an...

• jira-service-management
• jira-service-management-server
• server

Hello i am assigning a ticket   but the person I assigned was told that the information did not go to the mail How can I check

• cloud
• jira-service-management
• jira-service-management-cloud

Compiling and Evaluating scripts takes a long time while page loading.  how can I improve loading time?

• jira-service-management
• jira-service-management-server
• server

Hi Team,  How to setup/provide approval access to customer and agent  

• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to change the way the search is working in Jira Service Management?  Users would like to have a "deeper search". The use case would be if someone wanted to search for all the is...

• cloud
• jira-service-management
• jira-service-management-cloud

We want to set up email requests (https://[domainname].atlassian.net/jira/servicedesk/projects/[projectname]/settings/email) to use custom email (O365). We used to create app password for O365 emails...

• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud

Hello Team, We have Assign Group -L1 Help Desk. A and B are agents in it. In the Assignee field drop down both the A and B agents are shown. When group is L1 Help Desk and Organization is CITI then...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi.   I'd like to know what's good points for making multiple sites of Jira Service Management instead of making multiple projects of Jira Service Management.    

• cloud
• jira-service-management
• jira-service-management-cloud

I want to integrate jira active directory and assign users for asset inventory, can you help me?

• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to clone the workflow of the incident issue type to the service request issue type?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, Could you please help to solve this issue? We can not send notification email to assignee after issue resolved. We are using JIRA service management - Data Center solution, although w...

• jira-service-management
• jira-service-management-server
• server

Hi there - writing to report a bug wherein if I create a JSM ticket and add screenshots to it, then create a linked issue in another project (Jira), the screenshots from the original JSM ticket do no...

• cloud
• jira-service-management
• jira-service-management-cloud

So many errors from JIRA ITSM in Browser. O my god. But, for me, interestin in Downloading Resources. From What and from where? How to disable it?

• jira-service-management
• jira-service-management-server
• server

After migrating my company's Jira and Confluence environments to cloud last week our internal notification emails stopped including the ticket's Summary like they did before. I changed no settings on...

• cloud
• jira-service-management
• jira-service-management-cloud