Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello, I have Jira Chat setup to 5 Slack Channels, however Im looking to remove it from 1 Slack channel only. I cant seem to find a way to do this without removing the entire app via the conf...
-
I'm creating a new service desk with multiple customer request options in the customer portal. I need to change the values on the same custom field drop down menu based on the customer request option...
-
Hi, When creating an issue from the customer portal, Is it possible to add a dropdown on the Request form to show all the assets that employee has? so they can be able to select the affected o...
-
Internal Customers are unable to see linked tickets on a Service Request ticket on a project they do not have backend access to. We want the customer to be able to see the linked ticket for tracking...
-
Hi all, Ive created a JSM 'raise an incident'. Inside of this there is a form and it has a conditional response Yes / No. I want to automate two things based on this yes / no: 1. Different...
-
I have some trouble setting up access to the knowledge base of my JSM project. Currently I have the following behavior: Internal Customer (without Confluence access): When an internal customer...
-
Each month I would like to create a service request for a group of monthly tasks. I have been able to trigger the creation of the service request itself, but when I try to add sub-tasks, I rece...
-
It would help to incorporate AD data into Jira ITSM so agents can automatically view the AD attributes of users. For example Last login, password expired, account locked, password changes etc
-
How do i create portal only customers? when i Add them via customers in the service project as I understand from the documentation. I still don't get to see them as a portal only customer in the ad...
-
Hi There, I was wondering if there was a way to have seperate portals with seperate URLs and branding etc per service project? Or is this only an option by setting up a new account per custo...
-
I have successfully cloned an issue using the action trigger in Jira Automation, and also linked the cloned issue from where it was created. This way I am able to preserve more field values than usin...
-
Cryptotab https://cbteamsupport.atlassian.net a scam company do not give any real response to customers.
-
I am integrating the Jira service desk and Jira software via automation and API. when a comment is made on the Jira service desk my automation automatically makes a comment in Jira software, but only...
-
Hi, Looking to automate increase/decrease of generic stock items in Insight when objects are added on service desk tickets. So customer requests a mouse, support person gives them one,...
-
My goal is that the "customers", which in my case are internal people (mostly confluence users) who should be able to approve their assets. The problem I have is, the customer ticket view shows only ...
-
Hello Everyone, TL;DR Is it possible to organize portal-only users with organizations in Jira Service Management ("service desk cloud")? And how to create organizations when portal-only users are ...
-
Hello community! I would like to know if anyone knows if it is possible that, when a task has been cloned to another project, if that task has a form, add that form to the ticket cloned in the othe...
-
Hi folks we have the following set up: our users are grouped into multiple Active Directory domains for each domain, we have an import into asset into one object schema (so one object scheme with...
-
Hi, We have an issue that I'm fairly certain can't be all that uncommon. We have recently started using Jira Service Management when communicating with our customers. A lot of our customers...
-
Our company wants to use the Jira AI function, can I have an test account or use my current account to test the function so I can persuade my boss to pay for it?
-
Hey. Is there way to upgrade from 8.9 to newer version? We need support for oauth 2.0 for incoming mail support with microsoft Outlook. Current versions for local server JIRA Service Desk 4.9...
-
Hello community, I'm getting "Something went wrong." or "We're having troubles." message whenever I try to edit Organizations of Jira Service Management. Whenever I click "Add" or "Delete" button, I...
-
My Jira Service Management Cloud system sends out a confirmation mail to the customer when a ticket is created after their mail. The confirmation mail sends the mail to the servicedesk system (not Ji...
-
how to extract report viewing the customized ticket filed
-
Hey, I've added a new custom field in Jira and set it hidden in the request type configuration. I'm trying to create a filter based on this field as a filter criterion, but I can't locate it. I can ...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 17 | |
| 10 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 28m ago | ||
| 2 hours ago | ||
| 3 hours ago | ||
| 6 hours ago | ||
| 7 hours ago |