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Community resources
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Jira Service Management
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I'd like to create a report for each of our 14 sites for open, closed, how long it took to resolve service requests. Does anyone have any suggestions on how to build this report? I'm new to At...
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There are some folks who don't have License in our Instance of Jira yet are included in our Managed accounts. How do we move them to another Managed account group? Thanks, Gene Sullivant
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- Company A has a Asset Object Field Drop Down with all of the applications our company supports. (23 Software Applications) - Each Software Application has a Technical Owner and Business Owner - W...
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Hi team, I have currently purchased SharePoint and created articles in it. I have created Jira Service Management -> Customer Service Project (basically set up Jira as a ticketing tool). Now, ...
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Hello, I've read several posts here that discuss moving service project issues to dev/software projects, and I see that the recommended action for that is 'don't'. However, I've been unable...
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Hi guys, I'm implementing Jira service management here in my team, and we have some interactions with some teams in the company, but we don't have access to their project. Is there any way I can tran...
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I need to be able to bulk update many issues description fields at once. It seems that this is a new feature, but on the "Bulk Update" tool, I still do not see "Issue Description" as an option. &nbs...
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How to Correct the Active sprint dates(if we added wrongly ) 01/30-01/13 (how to make it 01/30-02-13)
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I'm trying to create a dashboard to allow customers to view their submitted requests to various service management projects filtered by project. The filters are all permissioned to be viewed by anyon...
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One of the user in my organization having sporadic problems with Jira when using Chrome. This issue does not happen with Firefox. Basically, mostly attempting to enter Jira after login, Chrome freez...
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I have users that do not have permissions to my Work Management project, showing up on the board within the project. How do I remove them?
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Hi! I am trying to set a scheduled automated created of a ticket once a year. I am doing it using automation and it works. But I also need for the ticket to be cloned according to the of the...
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I'm in the middle of migrating our Jira to the Cloud and I'm having problems configuring our own domain for sending mails. The verification for user management succeeded. But when I want to configur...
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Hi, I created forms in JSM, they are visible and work fine if I use the browser. But if I use the JSMobile app to access the portal, the forms do not appear there at all. Can anyone help me wit...
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Hi everyone, I'm testing Jira servicedesk for my company. To understand better my question I explain the situation. Our customers can have different contract for different products, with different ...
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I have a JSM project on Jira DC. I need to allow agent to create issues of a specific type via Jira (not via portal) without request type. The creation seems to work fine but as soon as the agent...
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In ScriptRunner, under Behaviours, there's a choice called 'on change fields' where we can run a script. However, I can't find an option to choose a specific field.
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We are kindly requesting for addition of workflow for audit such that they can only view all request
We are kindly requesting for addition of workflow for audit such that they can only view all request in Jira i.e. both memos and Travel and subsistence and also be able export reports for all the iss...
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I am currently testing the Halp to Jira migration so created a few Halp queues and migrated them to separate Service Projects in Jira. Now, when I try to move an issue from one Service Project...
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We need to have the Jira application upgrade from 8.5.17 to 9.12.2 and we have custom plugins developed by us. So, for custom plugins what needs to be analyzed and what are all the changes required f...
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Hello Atlassian Community, Is there a way to leverage JSM Cloud API to get current values of SLA for a selected number of issues in one response? I am aware of the endpoint for sing...
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Hello, At present, the order of Resolutions is the same for the whole Jira instance. We'd like to change the order and the default of Resolutions by project (Company-managed projects only). For in...
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We use the JIRA Work Management product type Team-managed business and decided to test the JIRA Service Management product type Team-managed service management. Since our company is not big, we are ...
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Hello Community, How can we allow "Attachments" to forms so that customer submitting requests using Jira Service Management, can attach photos / videos / pdf etc. please? We kept everything defau...
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Hi there - Seeking suggestions for creating a series of Epics and Stories after an Initiative is created manually. When an Initiative is created, the following to be created via jira a...
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Atlassian Community Events
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| Subject | Author | Posted |
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| Monday | ||
| Monday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |